Warranty and Guarantee

SoftPro® Water Systems carries the best manufacture warranty available!
 SoftPro® Elite Basic and Plus and Filter Systems: 
  • 10 year warranty on Control valve includes all parts except for ware parts such as the piston, spacers and seals
  • Lifetime warranty on the tanks
SoftPro® Premiere Pura Optimus Water Softeners:
  • 7 year warranty on Control valve includes all parts except for ware parts such as the piston, spacers and seals
  • Lifetime warranty on the tanks

Fleck Water Softeners And Filters:

  • 5 year warranty on Control valve includes all parts except for ware parts such as the piston, spacers and seals
  • Ten year warranty on the tanks

Our Guarantee

SoftPro® Water Systems guarantees that your new water softener or filter system is built of quality material and workmanship. When properly installed and maintained, it will give years of trouble free service. 

SoftPro® Water Systems will repair or replace the failed control valve with refurbished valve for 10 years on Softpro Elite, 7 years on Pura and 5 years on Fleck valves provided the failure is due to a defect in material or workmanship and not the result of damage from any of the conditions described in the general conditions of this warranty. 

SoftPro® Water Systems will replace valve parts and fiberglass mineral tank which has a lifetime warranty, provided the failure is due to a defect in material or workmanship and not the result of damage from any of the conditions described in the general conditions of this warranty. 

 

General Conditions

Damage to any part of this water Softener as a result of misuse, misapplication, neglect, alteration, accident, installation, or operation contrary to our printed instructions, or damage cause by any force of nature is not covered in this warranty. Softeners are commonly exposed to high levels of iron, manganese, sulfur, and sediment. Damage to pistons, seals, and or spacers within the control valve are not covered in this warranty due to harsh environments. We will repair or replace defective parts if our warranty department determines it to be defective under the terms of this warranty. SoftPro® Water Systems assumes no responsibility for consequential damage, labour, or expense incurred as a result of a defect or failure and does not offer or pay for on site repair.