1. CAN I INSTALL MY OWN WATER SOFTENER?
Yes you can. The majority of our customers install them by themselves. If you don't feel comfortable doing so you can hire a local plumber or handyman to install it. Our systems come with full installation guides and we also offer easy installation quick connection hoses on our website to make installation easier for you.
2. HOW DO I REACH CUSTOMER SERVICE?
Please call us at the number on our website or send us a email or both. We answer emails even after hours and on the weekends
3. WHAT DO I NEED TO DO AFTER MY WATER SOFTENER IS INSTALLED?
After your water softener is installed and programmed properly, your only real ongoing maintenance is to make sure that there is always salt in the brine tank. If the salt runs out, the brine solution cannot regenerate the resin beads and you will not have soft water.
4. WHAT IF I HAVE A PROBLEM WITH MY WATER SOFTENER?
All of our water softeners come with a full warranty. SoftPro Water Softener and filters resin and salt tanks carry a Lifetime warranty, SoftPro Elite water softener and filters valves carry a 10 year warranty.
Our Softpro Premiere Pura water softeners carries a lifetime warranty on tanks and 7 years on the valve.
Fleck water softeners and filters have a Ten year warranty on resin and brine tanks and a 5 year warranty on the fleck valve.
If anything should happen to your water softener or filter system prior to arriving we will be more than happy to help and replace anything determined to be damaged or not operating properly. As soon as you find that there might be a problem with your water softener, contact us immediately. We will help you and get the issue resolved at no cost to you.
5. WHAT IS THE DIFFERENCE BETWEEN A FLECK DOWN FLOW WATER SOFTENER AND A UP FlOW SOFTPRO WATER SOFTENER?
The Fleck down flow water softeners is older technology that still works today. Basically the water softener regenerates and flows downward, when it regenerates it uses the full amount salt needed to recharge the whole resin bed even if not needed which waste salt and water. Fleck water softeners only carry a 5 year warranty on the valve and 10 years on the tanks.
A SoftPro up flow on demand water softener is newer technology that actually counts every gallon of water used so that the system can regenerate only when needed. If you use twice as much water or half as much water as usual the system will know it and only recharges the resin bed that needs to be charged saving you a average of $3,297.00 over the lifetime of the water softener system. That is a average of $219.80 savings per year. These figures have been founded based on data we have gathered from reliable resources.
This is how it is calculated:
The SoftPro water softeners cost more than the Fleck water softeners but save on operating expenses in the long run, more than making up for the initial price difference.
6. WHY SHOULD I BUY A WATER SOFTENER FROM SOFTPRO WATER SYSTEMS INSTEAD OF ANOTHER ONLINE COMPANY OR A LOCAL COMPANY?
You can buy your water softener locally if you feel more comfortable doing so. If you decide to buy a water softener from us you can save Hundreds dollars over buying it locally. Even if you have to pay a plumber to install it, they only typically charge $300 to $450 to install a water softener.
As for our online competitors, we are an established full service water treatment company since 1990. We are a family owned and operate Company so when you contact us you are always dealing with one of the owners that has a invested interested in making sure you get the best service and quality systems possible.
Why should this matter? We have the Best customer service. Most of our online competitors cannot say that. If you have a problem today, tomorrow, even 20 years down the road we will be here with support as well as a full line of replacement parts that can be replaced by you and we are here to help you. So give us a try you wont be sorry!