SoftPro Warranty and Returns

• Tanks: Lifetime warranty
• Control valve: Lifetime warranty
• Piston, seals and spacers, city-water systems: 5 years
• Circuit board and electronics: 7 years
• Resin, city-water systems: 10 years, prorated
• Returns: 6 months, no restocking fee
• Cancellation: Free any time before your order ships
• Support: Phone and video help from our own technicians for as long as you own the system

Your SoftPro water softener is warranted to the original purchaser against defects in materials and workmanship, for
the terms below, from the date of delivery.

On well-water systems, the piston, seals and spacers are maintenance parts, like brake pads on a car. Iron and sediment in well water wear them over time, which is why the right pre-treatment matters. We stock the full kit and ship it direct, and a technician will walk you through the swap.

If a covered part fails, we send you the replacement part at no charge. Shipping on warranty parts is paid by the customer. We will walk you or your installer through the swap by phone or video at no cost. The warranty covers parts. Installation and service labor are arranged by the homeowner.

Every softener is engineered for a range of water conditions, and the warranty applies when the system is used within
them. For SoftPro softeners, the rated limits are:

• Dissolved (clear-water) iron: up to 2.0 ppm
• Manganese: up to 0.75 ppm
• Hydrogen sulfide: none
• Water pressure: 20 to 125 psi
• Water temperature: 33 to 100 degrees F
• Chlorine or chloramine: typical municipal levels

If your water is outside these limits, the fix is simple: the right pre-treatment ahead of the softener, usually an iron filter
or a carbon filter. Send us your water test before you buy and we will tell you exactly what you need. That free review is
the best way to protect your system and your warranty.

• Install the system according to the owner's manual and your local plumbing code. You do not need a dealer or a certified installer. Most of our customers install their own.
• Operate it within the rated water conditions above.
• Follow the simple maintenance steps in your owner's manual.
• Keep your order number. That is your proof of purchase.

1. Call 855-683-8488 or email support with your order number.
2. A technician will troubleshoot with you by phone or video. Most issues are solved on that call.
3. If a covered part has failed, we ship the replacement. We may ask for a photo or for the failed part to be returned.

You have 6 months from the ship date to return a SoftPro system. There is no restocking fee.

• Before a return, we ask for the chance to troubleshoot with you. Most problems come down to a setting, a bypass valve position, or a water chemistry issue we can solve by phone.
• Call us for a return authorization number before shipping anything back.
• Return the complete system, clean and drained, with all parts.
• Your refund is the purchase price of the system. Original shipping charges are not refunded, and return shipping is paid by the customer.
• Refunds are issued to the original payment method once the system arrives back at our warehouse.

Special orders, commercial systems, filter media, replacement cartridges and other consumables, and water test kits are final sale.

Changed your mind? Cancel any time before your order ships for a full refund. No fee.

Inspect your delivery when it arrives. If anything is damaged or missing, call us within 7 days with photos and we will
make it right.

This is a limited warranty. It covers defects in materials and workmanship in the components listed above, for the original purchaser, at the original installation address. It covers the SoftPro system itself and replacement parts for it. It applies to systems installed and operated as described on this page. Some states give you additional rights, and nothing here takes those away.