100,000+ HAPPY CUSTOMERS
FACTORY-DIRECT SAVINGS
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LIFETIME WARRANTY
60-DAY MONEY BACK GUARANTEE
100,000+ HAPPY CUSTOMERS
FACTORY-DIRECT SAVINGS
FAST FREE DELIVERY
LIFETIME WARRANTY
60-DAY MONEY BACK GUARANTEE
100,000+ HAPPY CUSTOMERS
FACTORY-DIRECT SAVINGS
FAST FREE DELIVERY
LIFETIME WARRANTY
60-DAY MONEY BACK GUARANTEE
100,000+ HAPPY CUSTOMERS
FACTORY-DIRECT SAVINGS
FAST FREE DELIVERY
LIFETIME WARRANTY
60-DAY MONEY BACK GUARANTEE
100,000+ HAPPY CUSTOMERS
FACTORY-DIRECT SAVINGS
FAST FREE DELIVERY
LIFETIME WARRANTY
60-DAY MONEY BACK GUARANTEE
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FACTORY-DIRECT SAVINGS
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LIFETIME WARRANTY
60-DAY MONEY BACK GUARANTEE
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Experience spa-like water in just moments after installation without worry of hardness or contaminants.
Set it and forget it!
Hard water is wrecking your home. Slowly, quietly, and expensively. The chalky film on your shower doors, the spotty dishes you keep re-washing, the appliances dying years ahead of schedule — that's not bad luck. That's your city water. SoftPro fixes it. Whether you're watching your budget or want the smartest system on the block, there's a solution here built for your home, your water, and your wallet.
Municipal water is treated to meet safety standards, but "safe to drink" doesn't mean "soft." The truth is, most city water across the United States still carries significant levels of dissolved calcium and magnesium — the minerals responsible for hard water. Even after running through a municipal treatment plant, hardness levels in city tap water routinely exceed 10 grains per gallon (GPG), and in many regions across the South, Midwest, and Southwest, they climb well above 20 GPG.
Those white mineral rings around your faucets, the filmy residue on your shower glass,
the spots on your clean dishes fresh out of the dishwasher — that's all hard water doing its quiet, relentless damage. Left untreated, these dissolved minerals accumulate inside water heaters, dishwashers, and washing machines, cutting years off their service life and hiking your energy bills in the process.
Beyond scale buildup, city water often carries residual chlorine taste and chloramine — disinfection byproducts that are necessary for safe public water delivery but notorious for affecting the way your water tastes, smells, and feels. A quality water softener paired with whole-house filtration addresses both challenges in one installation.
The technology behind salt-based water softeners is well-established and scientifically proven. The process is called ion exchange, and it's the gold standard for eliminating hardness minerals from your water supply.
Here's how it works: Inside your softener's resin tank sits a bed of thousands of tiny resin beads — specifically, high-performance ion exchange resin beads charged with sodium ions. As hard water flows through the tank, the calcium and magnesium ions in your water are attracted to the resin beads and swap places with the sodium ions.
What exits the tank is genuinely soft water — stripped of the minerals that cause scale, soap scum, and appliance damage.
Over time, the resin beads exhaust their supply of sodium ions and need to be recharged. That's where the regeneration cycle comes in. During regeneration, a saltwater brine solution flushes through the resin tank, re-loading the beads with fresh sodium ions and rinsing the captured hardness minerals to drain. The frequency of regeneration depends on your household's water usage and your system's grain capacity — meaning how many grains of hardness the unit can remove before it needs to recharge.
It's worth noting: while some homeowners prefer using potassium chloride in place of sodium chloride as their salt source — particularly those with dietary sodium concerns or septic systems in environmentally sensitive areas — either option works seamlessly in SoftPro systems. Potassium is a plant-friendly alternative that performs the same ion exchange function without contributing to elevated sodium levels in wastewater discharge.
Hardness minerals are the primary concern for most city water households, but they're rarely the only one. Modern municipal water — while safe by regulatory standards — often arrives at your tap with a mix of secondary issues that a softener alone won't address.
Chlorine Taste and Chloramine
The chlorine taste in city tap water is one of the most common household complaints. Municipal systems use chlorine and, increasingly, chloramine (a chlorine-ammonia compound) to disinfect water throughout the distribution network. Both are effective disinfectants, but both affect the taste, smell, and feel of your water and can accelerate the degradation of resin beads in a standard softener over time.
SoftPro's pairing of the Elite softener with a Chlorine+ Carbon whole house filter specifically addresses this. The filter's catalytic carbon media is engineered to break down chloramine — a compound that standard activated carbon struggles to remove efficiently. Catalytic carbon's enhanced surface structure gives it the reactivity needed to neutralize chloramine molecules complet
PFOA and Chemical Contaminants
PFOA chemicals — part of the broader PFAS family of "forever chemicals" — have been identified in municipal water systems across the country. While a standard ion exchange softener is not designed to remove PFOA, SoftPro's Gold+ package pairs the Elite softener with a Fluoride & Chlorine+ SUPER Filter that uses catalytic carbon combined with bone char media to address a broader range of chemical contaminants, including PFAS compounds.
Iron, Filtration Upgrades, and Whole-House Packages
While city water typically doesn't carry the iron concentrations found in well water, some older municipal distribution systems — especially those with aging infrastructure — can leach trace iron into the supply. In these cases, pairing your softener with one of SoftPro's iron filters provides an added layer of protection.
SoftPro's Gold and Gold+ packages are purpose-built combination systems. Rather than purchasing a softener and a whole-house filter separately and hoping they're compatible, these packages deliver a matched, professionally sized softener-plus-filter installation designed to work together from day one.
If you're comparing softeners beyond the SoftPro lineup, here are the technical features that genuinely matter:
Bypass Valve — Every quality softener installation should include a bypass valve, allowing you to redirect water around the softener for maintenance, servicing, or emergencies without shutting off your home's water supply. All SoftPro systems include a bypass valve.
Water Shut-Off and Leak Detectors — For added peace of mind, look for systems that support automatic water shut-off in the event of a malfunction or unexpected leak. SoftPro's Gold packages, when combined with compatible filtration components, offer options for leak detectors that can flag or stop a leak before it causes real damage. This is especially relevant when installing equipment in finished basements or utility rooms near finished living spaces.
Flow Rate — Your softener needs to supply your entire home's water demand at peak usage without pressure drops. The SoftPro Elite's 1-inch valve is specifically designed for higher flow rate homes, ensuring consistent pressure whether you're running the dishwasher, taking a shower, and running a load of laundry simultaneously.
Self-Cleaning Filter — When bundling a whole-house filter with your softener, a self-cleaning filter design reduces manual maintenance demands significantly. SoftPro's catalytic carbon filters are engineered for long service intervals with minimal hands-on maintenance.
Acid Neutralizers — While more relevant to well water than city water, some municipal systems in areas with naturally acidic source water can benefit from acid neutralizers as part of a broader treatment plan. If your home has unexplained blue-green staining on fixtures or copper plumbing, low pH city water may be the culprit — and SoftPro's team can help identify the right solution.
Every SoftPro water softener for city water ships with everything needed for a straightforward DIY installation:
Resin tank pre-loaded with high-performance ion exchange resin (up to 64,000-grain capacity units ship fully loaded)
Brine tank with safety float
Bypass valve
Quick-connect fittings (where applicable)
Full installation instructions and video guides
Access to live technical support throughout installation
The bypass valve is one of the first components to connect during installation — it's what allows you to commission the system, isolate it for maintenance, and maintain a water supply to your home if the softener ever needs service. Don't skip it.
Once the system is connected and the control head is programmed with your water hardness level and household size, it operates on autopilot. The demand-initiated regeneration handles itself based on actual water usage. Your only ongoing task is keeping the brine tank stocked with salt (or potassium) and periodically checking the display.
Founded by Craig "The Water Guy" Phillips and run as a family business with his son Jeremy overseeing sales and daughter Heather managing operations, the SoftPro brand was built on a foundation of honest pricing and genuine customer care. With over 100,000 satisfied customers and a lifetime warranty backing every system, SoftPro has earned its position as one of the most trusted names in residential water treatment.
Every SoftPro city water softener is backed by:
We really like our products,
and are confident in the quality and build.
So why not offer a lifetime limited warranty?
*Obviously, this is subject to coverage and general conditions.
Warranty detailsGrain capacity is arguably the most important specification to get right when purchasing a city water softener. It determines how much hardness your system can handle before triggering a regeneration cycle — and getting it wrong means either running out of soft water between regenerations or wasting salt and water regenerating more often than necessary.
The sweet spot for most families is regenerating roughly every 4 to 7 days under normal usage. To find your ideal capacity, use this simple calculation:
Number of people in household × 75 gallons per day × water hardness in GPG = daily grain removal requirement
Multiply that figure by 7 to get your weekly demand, and size your softener accordingly.
For example, a family of four with city water testing at 18 GPG needs a system capable of handling roughly 37,800 grains per week — making a 38,000 grain capacity unit an efficient fit, while a busier household or one with harder water may require a step up to 48,000 or 64,000 grains.
SoftPro systems are available in a range of capacity configurations — from 24,000 grains for smaller homes up to 64,000 grains (and beyond for larger properties) — ensuring that every household can right-size their investment.
With so many water treatment options on the market, it's easy to get confused. Here's an honest breakdown:
Salt-based water softeners using ion exchange are the only technology proven to completely remove hardness minerals from your water. They lower your water's hardness to near-zero GPG, which means genuine protection for pipes, appliances, and fixtures — plus all the lifestyle benefits of truly soft water: richer soap lather, softer skin and hair, spot-free dishes, and brighter laundry.
Salt-free water softeners (also called water conditioners) don't remove hardness minerals — they alter the structure of calcium and magnesium so the minerals are less likely to adhere to surfaces. This approach can reduce scale formation in pipes and appliances, and it's a compelling option for homeowners who want to avoid salt entirely or who live in areas where salt-based softeners face regulatory restrictions. SoftPro's Elite Salt Free Water Conditioner for City Water is purpose-built for exactly this use case, delivering meaningful scale prevention without a brine tank, regeneration cycle, or salt purchases.
Magnetic systems use electromagnetic fields positioned on the outside of pipes in an attempt to temporarily alter mineral behavior. While low-cost and easy to install, independent research on their effectiveness is limited and inconsistent. They are generally not recommended as a primary solution for moderate to high hardness levels.
For most city water households dealing with measurable hardness, a salt-based system with proven ion exchange technology delivers the most reliable, long-term results.
$2,468.65 $1,367.00
$1,272.50 $1,097.00
$1,028.65 $967.00
$2,036.50 $1,517.00
The SoftPro ECO is designed for budget-conscious homeowners who don't want to compromise on quality. Built around upflow regeneration technology, the ECO uses up to 75% less salt and 64% less water than traditional downflow systems — making it not just affordable upfront, but genuinely economical to operate year after year.
The ECO uses demand-initiated regeneration, meaning it monitors your actual water usage and regenerates only when necessary — not on a fixed timer regardless of need. For an average family, this translates to regeneration roughly every 8–10 days, using approximately 2 pounds of salt per cycle. The result is meaningful monthly savings on salt without ever sacrificing soft water availability.
An internal safety float in the brine tank prevents overflow, and the system includes a bypass valve so you can isolate the softener for maintenance or servicing without interrupting your home's water supply. The ECO is sized for homes with ¾" plumbing and everyday household flow rate demands. If your home has 1" plumbing or higher peak flow requirements, the SoftPro Elite's 1" valve design is the better fit.
Best for: First-time buyers, smaller households, and homeowners looking for reliable soft water with the lowest total cost of ownership.
For homeowners who prefer to avoid sodium entirely, or who live in municipalities where salt-based softeners face regulatory limits, the SoftPro Elite Salt Free Water Conditioner for City Water offers a genuine alternative worth considering.
Rather than removing hardness minerals through ion exchange, this system uses a template-assisted crystallization (TAC) process to convert dissolved calcium and magnesium into microscopic crystals that remain suspended in the water rather than sticking to pipe walls and appliance surfaces. The minerals stay in the water — but they no longer cause the scale buildup that damages plumbing and equipment.
Because there's no brine tank, no salt to purchase, and no regeneration cycle to manage, the salt-free conditioner is a genuinely low-maintenance solution. There's no wastewater discharge, no sodium added to your water, and no electricity required for operation. For the right household — particularly those with mild to moderate hardness levels or strong preferences against salt — it's an elegant, hands-off approach to scale prevention.
Best for: Homeowners who want scale prevention without salt, those in areas with softener discharge restrictions, or households with dietary reasons to avoid added sodium.
Best for: First-time buyers, smaller households, and homeowners looking for reliable soft water with the lowest total cost of ownership.
A: a) A softener addresses hardness. If your city water also has noticeable chlorine taste, chloramine, or concerns about PFOA chemicals and other contaminants, pairing your softener with a whole-house catalytic carbon filter provides comprehensive coverage. SoftPro's Gold and Gold+ packages bundle both into a single, matched system.
A: A salt-based softener removes hardness minerals entirely through ion exchange. A salt-free conditioner transforms the minerals so they're less likely to form scale — but the minerals remain in the water. For households with significant hardness and a desire for truly soft water, a salt-based system delivers more complete results. For those preferring to avoid salt, the salt-free conditioner is an effective scale-prevention alternative.
A: A properly sized softener should have no meaningful impact on household water pressure. The SoftPro Elite's 1-inch valve design specifically accommodates higher flow rate homes, ensuring consistent pressure throughout your home during peak demand.
A: a) The team will work with you to assess the issues by phone, video, chat and email.
Once the issue is identified, our team will make the appropriate solution. If needed, we may mail a replacement part or return the entire unit (this only happens due to extremely rare situations). We very commonly resolve issues quickly and easily.
Replacement parts are very simple to replace, and our support team is always available.
A: a) You’re in good hands. We are so confident that our products will work for you that we offer an incredible 6 month satisfaction guarantee.
For over 30 years, we have been delivering quality water treatment solutions to customers to meet their individual requirements.
We work with the best in the industry to engineer and provide products that are tailored to each customer's needs and water quality.
WATER SOFTENER KEY FEATURES
The SoftPro ECO™ effectively removes hard water minerals, protecting your plumbing and extending the life of appliances.
No more dry skin or dull hair caused by hard water. Feel refreshed after every shower.
Enjoy spotless dishes and brighter clothes with every load of laundry, thanks to the SoftPro ECO™.
This system is not only affordable upfront, but it also reduces the cost of soaps, detergents, and repairs over time.
Set it up once and forget it. The SoftPro ECO™ is designed for hassle-free operation, making it the ideal choice for families seeking an easy, reliable solution to hard water.
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