Quality is our priority. We're pleased to present our annual municipal water quality report. As in previous years, our company remains dedicated to delivering the highest quality water possible. We continuously monitor compliance with recent regulations, protect source water, promote conservation, and engage in community education while meeting the needs of all our customers.

Thank you for allowing us to serve you. We welcome your thoughts on the information in this report. Well-informed customers are our best allies. For more information or questions about your municipal water, please contact Meaghan Until, Environmental Coordinator of Old North Power Services, Inc., at (910) 495-1311 Ext. 102.

Lead in Home Plumbing
Elevated lead levels can cause serious health concerns, especially for pregnant women and young children. Lead primarily comes from materials in service lines and home plumbing components. While we provide high-quality municipal water, we cannot control materials used in household plumbing. After water sits for several hours, you can minimize lead exposure by flushing your tap for 30 seconds to 2 minutes before using water for consumption. If concerned about lead, consider having your water tested. Information about lead testing and exposure reduction is available from the Safe Drinking Water Hotline or at www.epa.gov/lead.

Important Health Information
Some individuals may be more vulnerable to water contaminants than the general population. Immunocompromised persons—including those undergoing cancer treatment, organ transplant recipients, people with HIV/AIDS or other immune disorders, some elderly, and infants—may face increased infection risks. These individuals should consult healthcare providers about appropriate water consumption. EPA/CDC guidelines on reducing Cryptosporidium and microbial contamination risks are available from the Safe Drinking Water Hotline at (800) 426-4791 or http://water.epa.gov/drink/hotline.

Water Source Information
Fort Bragg customers benefit from two abundant water sources: the Harnett County Water Treatment Plant, which processes Cape Fear River water, and Fayetteville Public Works Commission (PWC) Water Treatment Plant, which treats water from both Cape Fear River and Lake Glenville. Both facilities are located within the Cape Fear River Basin.

Fayetteville Water Not Affected by GenX
With recent GenX concerns, we want to assure you that our water remains safe and meets all EPA standards. The GenX detected in the Cape Fear River is downstream from the PWC/Fayetteville service area and has not impacted our municipal water. Recent North Carolina Department of Environmental Quality tests confirm GenX is not present in Fayetteville PWC water, with results available at https://deq.NC.gov/news/hot-topics/gene-investigation.

Additional Monitoring
We understand concerns about 1,4-Dioxane in news reports. While this compound has been detected in the Cape Fear River and elsewhere regionally, the EPA currently has no regulatory standards or established safe limits for 1,4-Dioxane. If the EPA deemed it an immediate threat, a safety advisory would have been issued.

1. Are water restrictions currently in effect?
   Yes, water restrictions are active. Due to the new Water Management Act Withdrawal Permit, the Town of Pembroke Water Division has implemented a "MODIFIED MANDATORY" Outdoor Water Use Restriction effective immediately. Currently, only hand-held hoses are permitted. Even-numbered properties may water on Tuesdays, while odd-numbered properties may water on Thursdays. Permitted watering times are before 9:00 a.m. and after 5:00 p.m. until further notice. If installing a NEW LAWN, please contact the DPW Office at 781-293-5620 to request a waiver. Your cooperation is appreciated by the DPW Commissioners.
2. Why is my water discolored?
   When water flows rapidly through pipes, sediment gets stirred into the stream, such as during hydrant flushing or peak summer usage periods. If your water appears discolored, run an outside spigot for several minutes until clear. You may also slowly run cold water from your kitchen faucet. If problems persist, please contact the water department at (781) 709-1425.
3. What procedures are needed when buying or selling property?
   Sellers: You or your real estate agent should request a final water reading, which must be paid prior to closing. If you don't have an agent, consult with the closing attorney. New owners: All outstanding utility bills remain with the property. If no final reading was ordered, you'll be responsible for any outstanding balances, including interest, penalties, and possible liens. New owners must notify the Water Division about ownership changes and provide the correct mailing address.
4. Why did I receive a late fee on my bill?
   Water bills must be paid in full by the due date. Late payments incur a $10 fee plus interest. Note: When submitting payment on a current bill, any existing arrears will be deducted first from your payment. Please ensure you pay the total amount due to avoid late fees and interest charges on remaining balances.
5. I received a red door hanger about repairs—what does this mean?
   Door tagging is how our meter team notifies homeowners about necessary repairs. It's the homeowner's responsibility to schedule an appointment for the work. If repairs aren't scheduled, your bill will be incrementally estimated higher and won't qualify for abatements.
6. Why is my neighbor's bill lower than mine?
   Your neighbor likely used less water. Billing is based on actual meter-registered water consumption, not household size, car washing frequency, or laundry loads.
7. How often do you bill customers?
   Currently, we bill twice yearly. Each invoice reflects actual usage between meter reading dates, plus the $15.00 basic service fee.
8. Is fluoride added to the water?
   Yes, the Town does add fluoride to the municipal water supply.