SOFTPRO WATER SOFTENER
ALTERNATIVE INSTALLATION GUIDE

SALT-FREE SOFTENERCONDITIONER

Please read this manual carefully before attempting installation.

Read this manual thoroughly to become familiar with the device and its capabilities before installing or operating your Water Softener.
Failure to follow instructions in this manual could result in personal injury or property damage. This manual will also help you to get the most out of your Softener.

NOTICE: THIS PRODUCT HAS A LIMITED WARRANTY. BY INSTALLING AND OR USING THIS PRODUCT, YOU WAIVE CERTAIN LEGAL RIGHTS INCLUDING THE RIGHT TO SUE OR CLAIM COMPENSATION IN THE EVENT OF PROPERTY DAMAGE, INJURY, AND OR DEATH.

General Operation & Installation   [Read First]
  • This system and its installation must comply with state and local regulations. Check with your local public works department for plumbing and sanitation codes. If local codes conflict with this manual, local codes must be followed.
  • For installations in Massachusetts, Massachusetts Plumbing Code 248 CMR shall be adhered to. Consult a licensed plumber for installation of this system.
  • This water Softener is designed to operate on pressures of 30 psi to 125 psi. If the water pressure is higher than the maximum, use a pressure reducing valve in the water supply line to the Softener. However, we do not recommend pressure above 70 psi for the softener or residential plumbing, anything over 70 psi can cause damage to the seals on the softener valve and your plumbing and fixtures.
  • This unit can operate at temperatures between 40°F and 110°F (4°C - 43°C). Do not use this water Softener on hot water supplies.
  • Do not install this unit where it may be exposed to wet weather, direct sunlight, or temperatures outside of the range specified above unless you take precautions to protect it.
  • Avoid pinched O-rings during installation by applying (provided with install kit) NSF certified lubricant to all seals
  • Softeners are commonly exposed to high levels of iron, manganese, sulfur, and sediments. Damage to pistons, seals, and or spacers within the control valve are not covered in this warranty due to the harsh environment.
  • It is recommended to regularly inspect and service the control valve on an annual basis. Cleaning and or replacement of piston, seals, and or spacers may be necessary depending on how harsh the conditions are. An Annual Maintenance kit (Part # 60010307) is available for this purpose.
  • Do not use water that is microbiologically unsafe without adequate disinfection before or after this system.
  • The manufacturer reserves the right to make product improvements which may deviate from the specifications and descriptions stated herein, without obligation to change previously manufactured products or to note the change.
  • This publication is based on information available when approved for printing. Continuing design refinement could cause changes that may not be included in this publication. Quality Water Treatment, Inc. reserves the right to change the specifications referred to in this literature at any time, without prior notice.

The salt-free water conditioners is intended for use only with city or municipal provided water.

Salt-free water softeners leave these minerals in the water by neutralizing them instead. To neutralize these minerals the salt-free system converts the calcium and magnesium into crystallized forms that are not able to adhere to surfaces such as pipes, dishes, and faucets. Calcium and Magnesium can have health benefits, so leaving them in your water can be beneficial.

Salt-Free Water Conditioners create hardness crystals but leave minerals present in the water. The crystals will not adhere to surfaces so you will see a reduction in scale build up. ... Salt based systems will outperform salt free for overall water softening. But the salt-free softener alternative require little maintenance, no electricity no backwashing and no salt making it a great choice for those on city water with hardness less than 20 GPG or 342 PPM especially in areas that have banned the use of traditional salt based softeners.

GENERAL INSTRUCTIONS

Below are the installation instructions to get you up and running in no time. We highly recommend that you follow along in our simple installation videos.

Typical Install Times:

  • 3 hours for a Handyman/ Plumber
  • 4 hours for DIY
TOOLS REQUIRED

Tools Required:

  • Drill
  • Flathead Screwdriver
  • Phillips Head Screwdriver
  • Tongue-and-Groove Pliers (i.e. Channellock)
  • Adjustable Wrench
  • Pipe Cutter or Hacksaw (as applicable per pipe material)
ADDITIONAL PARTS (AS APPLICABLE)

Additional Parts (as applicable)

  • Teflon Tape
  • For optional hose bib for treated water access: hose bib, “T” fitting, and applicable plumbing fittings
  • For optional whole house carbon filters: hose bib, “T” fitting, and applicable plumbing fittings
  • Ball Valve Shut-Off (Optional)
  • PTFE / Teflon Tape
  • 1” PVC Nipple Connectors, Male to Male (x2)
  • Application Plumbing and Glue
FOR COPPER, PEX, AND CPVC PIPES (AS APPLICABLE)

For Copper, PEX, and CPVC pipes (as applicable):

  • Quick Connect Fittings (i.e. Optional Quick-connect Kit/Hose or Shark Bite fittings)
FOR COPPER PIPES (AS APPLICABLE)

For PVC Pipe:

  • PVC Primer and Glue
UNPACKING AND INSPECTING YOUR NEW SYSTEM:
Your new SoftPro water softener system will include the following items below. Before starting, please check that you have all the items, and inspect for any possible damage that may have occurred during shipment. (This new system may have multiple shipments.)
SHIPMENT FAQ

SHIPMENT FAQ

1. Is it OK if some items are delivered on its side or upside-down?

Yes, it is OK. If your shipment, boxes, or other items are delivered to you on its side or upside-down, do not be alarmed. Our team takes additional precautions to ensure that your new system is properly protected. Simply turn the shipment or box right-side up and unpack it.

2. What if there is damage to the exterior of the shipment or boxes?

We got your back. If you find visual damage to the exterior of the boxes, take pictures of the boxes and/or video of the damage before unpacking them. Just because boxes are damaged does not mean the system is damaged, we make sure they are protected.

3. After unpacking, what if there is damage to the valve, tank, or other equipment?

We got you. If you find visual damage to any of the parts, please take pictures and/or video of the damage. Then please immediately send us the images/video, and we will get parts shipped to you.

4. After unpacking, what if there is a missing item?

Easy. If you are missing a part, please contact us to help get you set up properly.

Contact Support:

Web link: https://qualitywatertreatment.com/support

Email Address: Help@QualityWaterTreatment.com

PRODUCT OPERATION AND SPECIFICATIONS

Specification Description Value
Max Flow Rate 10 GPM
Minimum Working Pressure 25 PSI
Maximum Working Pressure 80 PSI
Specification Description Value
Maximum Vacuum 5 inch/ 127 mm Hg
Operating Temperatures 36°F – 120°F
pH Range 7-11

IMPORTANT INFORMATION

  • Read these instructions carefully and determine the location of all system components before beginning installation
  • Check all applicable plumbing, building, and electrical codes for installation compliance.
  • Install the system on the main water supply
  • The use of Teflon tape and/or pipe thread seal paste will be needed on all threaded connections.

WATER CONDITIONS FOR OPERATION

  •  The water should be free of hydrogen sulphide, a dissolved gas with a characteristic smell of rotten eggs. If present, it can coat the catalytic surface of the media and interfere with the process. The gas should be removed through adequate pre-treatment.
  •  The water should be free of hydrocarbons, oils, and lubricants. If present, they can coat the catalytic surface of the media and interfere with the process. Remove through adequate pre-treatment.
  • The water should contain less than 1 mg/l of phosphates. Phosphates sequester dissolved hardness molecules preventing them from forming crystals and may coat the catalytic media surface and interfere with the process.
  • The copper level in the water supply should be below the MCL of 1.3mg/L. If copper is present above this level, it can attach to the surface of the catalytic media and interfere with the process.
  • Optimal performance should have a water hardness less than 15 GPG (256 PPM).
  • Not for use if water contains iron, sulfur, manganese in the water.

Warning: If this or any other system is installed in a metal (conductive) plumbing system, i.e. copper or galvanized metal, the plastic components of the system will interrupt the continuity of the plumbing system. As a result, any errant electricity from improperly grounded appliances downstream or potential galvanic activity in the plumbing system can no longer ground through contiguous metal plumbing. Some homes may have been built in accordance with building codes, which encouraged the grounding of electrical appliances through the plumbing system. Consequently, the installation of a bypass consisting of the same material as the existing plumbing, or a grounded "jumper wire" bridging the equipment and re-establishing the contiguous conductive nature of the plumbing system must be installed priorto your systems use.

Caution: When adding a filtration/softening system to homes/buildings supplied by well water, we do not recommend the Sat-Free water softener systems and if if installed you void all warranties, guarantees and will not be allowed to return the system.

PARTS LIST

NOTE: Additional fittings will be needed to adapt to your plumbing.

NOTE: Up flow head may come loose in packaging. Please check head if on tank by hand tightening only.

NOTE ON PVC PLUMBING: If PVC plumbing and using quick-connect hoses, install a PVC to CPVC adapters at the ends of the supply side and return side pipes.

Using Additional Whole House Filters
Or Other Treatment Systems?

If you have additional water treatment filters (i.e. whole house filter, iron filter or pH neutralizer), those systems should always be installed before the water softener or water conditioner

The water softener is the final treatment systems in your complete water treatment. (The exception is for a UV Disinfection System, which will be placed after the water softener.)

GENERAL WATER SOFTENER TREATMENT SETUP

The following shows common setups for A) city water, and B) well water sources. These system setups include optional additional filter options.

A) CITY WATER TREATMENT SETUP