• This system and its installation must comply with state and local regulations. Check with your local public works department for plumbing and sanitation codes. If local codes conflict with this manual, local codes must be followed.
• For installations in Massachusetts, Massachusetts Plumbing Code 248 CMR shall be adhered to. Consult your licensed plumber for installation of this system.
• This water softener is designed to operate at pressures between 30 psi and 125 psi. If water pressure exceeds the maximum, a pressure-reducing valve must be installed. Pressure above 70 psi is not recommended, as it may damage seals, plumbing, and fixtures.
• This unit operates at temperatures between 40°F and 110°F (4°C – 43°C). Do not use this water softener on hot water supplies.
• Do not install this unit where it may be exposed to wet weather, direct sunlight, or temperatures outside the specified range unless protective measures are taken.
• Avoid pinched O-rings during installation by applying the provided NSF-certified lubricant to all seals.
• Water softeners may be exposed to iron, manganese, sulfur, and sediment. Damage to pistons, seals, or spacers caused by these conditions is not covered under warranty.
• Annual inspection and servicing of the control valve is recommended. Cleaning or replacement of pistons, seals, and spacers may be required depending on water conditions. An Annual Maintenance Kit (Part #60010307) is available.
• Do not use water that is microbiologically unsafe without adequate disinfection before or after this system.
• The manufacturer reserves the right to make product improvements that may differ from the specifications and descriptions stated, without obligation to update previously manufactured products.
• This publication reflects information available at the time of printing. Ongoing design improvements may result in changes not included here.
• Quality Water Treatment, Inc. reserves the right to change specifications at any time without prior notice.

ATTENTION:

Iron content must not exceed 1 ppm.

Beyond 1 ppm, an iron filter must be used. Periodic media cleaning is required by Pro-Res Cleaner is iron level exceed 0.3 ppm. Applies to private well or surface water applications only.

When using a softener to remove both hardness and dissolved iron it is important that it regenerates more frequently than ordinarily would be calculated for hardness removal alone.

Although many factors and formulas have been used to determine this frequency, it is recommended that the softener be regenerated when it has reached 50–75% of the calculated hardness alone capacity. This will minimize the potential for bed fouling. Applies to private well or surface water applications only.

If you are operating a water softener on clear water iron, regular resin bed cleaning is needed to keep the bed from coating with iron. Even when operating a softener on water with less than the maximum of dissolved iron, regular cleanings should be performed.

Clean every six months or more often if iron appears in your conditioned water supply. Use resin bed cleaning compounds carefully following the directions on the container. Applies to private well or surface water applications only.

Water softeners remove hardness from water by exchanging particles, known as ions. Hard ions such as calcium and magnesium are removed by trading them for sodium ions, producing soft water.

Unlike calcium and magnesium, sodium remains dissolved in water and does not form scale. Sodium also does not interfere with the cleaning action of soaps.

Sodium is released by a charged resin contained within the softener. This resin simultaneously traps calcium and magnesium ions.

Over time, the resin releases all of its sodium and becomes saturated with other ions, requiring regeneration. Regeneration is performed by washing the resin with a salt-saturated brine solution, which removes calcium and magnesium and replenishes the sodium.

Therefore, the softener requires a brine tank and salt. A water softener can operate for several days before the sodium supply is depleted, and once regeneration begins, the sodium is replenished within a few hours.

ATTENTION:

Iron content must not exceed 1 ppm.

Beyond 1 ppm, an iron filter must be used. Periodic media cleaning is required by Pro-Res Cleaner is iron level exceed 0.3 ppm. Applies to private well or surface water applications only.

When using a softener to remove both hardness and dissolved iron it is important that it regenerates more frequently than ordinarily would be calculated for hardness removal alone.

Although many factors and formulas have been used to determine this frequency, it is recommended that the softener be regenerated when it has reached 50–75% of the calculated hardness alone capacity. This will minimize the potential for bed fouling. Applies to private well or surface water applications only.

If you are operating a water softener on clear water iron, regular resin bed cleaning is needed to keep the bed from coating with iron. Even when operating a softener on water with less than the maximum of dissolved iron, regular cleanings should be performed.

Clean every six months or more often if iron appears in your conditioned water supply. Use resin bed cleaning compounds carefully following the directions on the container. Applies to private well or surface water applications only.

COPPER PIPES - GROUNDING STRAPS:

CAUTION: If the plumbing system is used as the ground leg of the electric supply, continuity should be maintained by installing ground straps around any non-conductive plastic piping used in installation. Check your local electrical code for the correct clamp.

If the ground from the electrical panel or breaker box to the water meter or underground copper pipe is tied to the copper water lines and these lines are cut during installation of the Noryl bypass valve and/or poly pipe, an approved grounding strap must be used between the two lines that have been cut in order to maintain continuity.

The length of the grounding strap will depend upon the number of units being installed and/or the amount of copper pipe being replaced with plastic pipe.

In all cases where metal pipe was originally used and is later interrupted by poly pipe or the Noryl bypass valve or by physical separation, an approved ground clamp with no less than #6 copper conductor must be used for continuity, to maintain proper metallic pipe bonding.

DRAIN LINE INFORMATION:

Never insert a drain line directly into a drain, sewer line, or trap. Always allow an air gap between the drain line and the wastewater to prevent the possibility of sewage being backsiphoned into the softener.

WATER PRESSURE INFORMATION:

Applies to private well or surface water applications only. If a severe loss in water pressure is observed when the Softener unit is initially placed in service, the softener tank may have been laid on its side during transit. If this occurs, backwash the softener to “reclassify” the media.

Check Your Water Pressure and Pumping Rate - Two water system conditions must be checked carefully to avoid unsatisfactory operation or equipment damage:

LOCATE WATER TREATMENT EQUIPMENT CORRECTLY:

Select the location of your softener tank with care. Various conditions which contribute to proper location are as follows:

• Locate the softener as close as possible to the water supply source.
• Locate the softener as close as possible to a drain.
• Locate the softener in the correct relationship to other water conditioning equipment.
• The softener should be located near the supply line before the water heater. Temperatures above 120°F can damage softeners.
• Do not install a softener in a location where freezing temperatures may occur. Freezing can cause permanent damage and will void the factory warranty.

• Install a bypass for treated water when the water source is a community or public supply, or when bypassing water used for geothermal heat pumps, lawn sprinklers, outbuildings, or other high-demand applications.
• Keep the softener out of direct sunlight. Heat from the sun may soften and distort plastic components.
• Determine the best location by considering access to water supply lines, a drain line, and a 120-volt AC electrical outlet.
• Subjecting the softener to freezing temperatures or temperatures above 43°C (110°F) will void the warranty.

MANUAL WATER BYPASS:

In case of an emergency, such as softener maintenance, you can isolate your water softener from the water supply using the bypass valve located at the back of the control.

During normal operation, the bypass is open with the ON/OFF knobs aligned with the INLET and OUTLET pipes.

To isolate the softener, rotate the knobs clockwise (as indicated by the word “BYPASS” and arrow) until they lock into position.

Water-related fixtures and appliances can still be used while the water supply bypasses the softener; however, the water will be hard.

To resume treated water service, open the bypass valve by rotating the knobs counter-clockwise.

Ensure the bypass knobs are fully opened during normal service. If not fully opened, unsoftened water may bypass through the valve.

Tools Required:

• Flathead screwdriver
• Phillips head screwdriver
• Tongue-and-groove pliers (e.g., Channellock)
• Adjustable wrench
• Pipe cutter or hacksaw (as applicable)
• New installations may require additional tools, parts, and materials as needed

UNPACKING AND INSPECTING YOUR NEW SYSTEM:

Your new SoftPro water softener system will include the following items.

Before starting installation, please verify that all items are present and inspect them for any damage that may have occurred during shipment.

Note: This system may arrive in multiple shipments.

SHIPMENT FAQ’s:

1) Is it OK if some items are delivered on their side or upside-down?

Yes, it is OK. If your shipment, boxes, or other items are delivered on their side or upside-down, do not be alarmed. Our team takes additional precautions to ensure your system is properly protected. Simply turn the shipment or box right-side up and unpack it.

2) What if there is damage to the exterior of the shipment or boxes?

We’ve got your back. If you notice visible damage to the exterior of the boxes, take photos and/or video of the damage before unpacking. Box damage does not necessarily mean the system is damaged, as items are well protected. Continue unpacking and inspect the system carefully.

3) After unpacking, what if there is damage to the valve, tank, or other equipment?

We’ve got you. If you find visible damage to any components, take photos and/or video immediately and send them to us. Replacement parts will be shipped to you promptly.

4) After unpacking, what if there is a missing item?

No worries. If any parts are missing, please contact us and we’ll help get everything set up correctly.

1) SoftPro Control Valve (packed inside the brine tank)

2) Mineral Tank with preloaded media and pre-installed distributor tube

3) Brine Tank Assembly (round or rectangular)

4) Upper basket / cone

5) Bypass valve

6) 1” elbow connectors (qty. 2)

7) Optional – Quick-connect hose kit (not for PVC plumbing) (qty. 2)

8) Optional – KDF-55 MediaGuard filter upgrade

a) The KDF-55 filter will be pre-installed inside the mineral tank. No additional assembly is required.

Additional Parts (as applicable):

• Drain tubing: 1/2” ID vinyl tubing and 1/2” hose clamp (length sufficient to reach the drainpipe)
• Drainpipe connection and air gap fittings
• Inlet and outlet connection plumbing items
• Hose bibs and fittings (optional, but recommended)

For Copper, PEX, and CPVC Pipes (as applicable):

• Quick-connect fittings (optional quick-connect hose kit or other quick-connect fittings such as SharkBite)

For Copper Pipes (as applicable):

• Electrical grounding strapping, if this installation cuts or separates existing copper piping

For PVC Pipes (as applicable):

• PVC primer and glue, Teflon tape, pipe, and fittings

Note: The optional quick-connect hose kit is not compatible with PVC plumbing.

Treated/ Untreated Water Hose Bib Options:

If you want filtered, soft water access, you can install a tee fitting, hose bib and plumbing after the softener. Soft water uses include washing cars and pets.

You can also install an untreated prior to flowing into the treatment system. Untreated water uses are include testing the source water and washing items that do not need soft water.