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SoftPro vs Calgon: Performance, Features, Cost, Installation and Maintenance Comparison

By Craig Phillips January 03, 2024 0 comments

Hard water, characterized by high mineral content, can wreak havoc on your home and health. It leaves behind scale buildup, damaging appliances and plumbing, and leading to soap scum, dry skin, and dull hair. Choosing the right water softener is crucial to combat these issues and reap the benefits of soft, luxurious water.

Enter the Contenders: SoftPro and Calgon

Two prominent water softener brands, SoftPro and Calgon, stand out as contenders in the market. But with diverse offerings and unique strengths, which one emerges victorious for your specific needs? This comprehensive comparison delves into the key aspects of both brands, empowering you to make an informed decision.

Performance Showdown: Taming Hard Water Minerals

Grain Capacity

  • SoftPro: Renowned for its high grain capacity models, SoftPro tackles even the hardest water. Its flagship model boasts a capacity of 80,000 grains, softening water for a large household for months before regeneration.
  • Calgon: While Calgon offers a range of capacities, its top models max out at 60,000 grains, making them suitable for smaller households or moderately hard water.

Efficiency Matters: Minimizing Salt and Water Use

  • SoftPro: Utilizing advanced technology, SoftPro excels in efficiency. Its variable-valve technology adjusts water flow based on demand, reducing salt and water waste. Expect up to 50% savings compared to traditional softeners.
  • Calgon: While Calgon offers efficient models, their standard systems utilize a fixed-valve approach, resulting in higher salt and water consumption. Consider their high-efficiency models for optimal savings.


  • SoftPro: SoftPro's intelligent systems analyze water usage patterns and schedule regeneration cycles accordingly. This minimizes unnecessary regeneration and ensures a consistent flow of soft water.
  • Calgon: Calgon offers primarily timer-based regeneration, requiring manual adjustments based on water usage. This can lead to inefficient cycles if not monitored closely.

Water Quality Testing

Independent testing reveals that both brands excel at softening water, with SoftPro edging out Calgon in terms of overall mineral reduction. However, both brands consistently meet industry standards for softened water quality.

Feature Face-Off: Convenience and Control

Capacity Options

  • SoftPro: Offers a wider range of capacity options, from compact models for apartments to heavy-duty systems for large homes. This flexibility ensures you find the perfect fit for your water needs.
  • Calgon: While Calgon provides a decent range, their capacity options lean towards smaller and medium-sized systems. Large homes may require multiple units or consider upgrading to their high-capacity models.

Bypass Valve and Manual Regeneration

  • SoftPro: Features a built-in bypass valve, allowing temporary bypass of the softener for maintenance or emergencies. Additionally, SoftPro models offer manual regeneration options for greater control over the system.
  • Calgon: While some Calgon models include a bypass valve, it's not a standard feature. Manual regeneration options are also limited, requiring additional equipment or technical expertise.

Smart Features

  • SoftPro: Pioneering in smart technology, SoftPro integrates Wi-Fi connectivity, mobile app control, and real-time monitoring of water usage and system status. This empowers you to manage your softener remotely and optimize its performance.
  • Calgon: While Calgon offers basic app compatibility in some models, their smart features are not as extensive as SoftPro's. Focus on their traditional, reliable systems if technology isn't a priority.

Additional Features

  • SoftPro: Offers features like leak detection, sediment filtration, and noise reduction for added peace of mind and a complete water treatment solution.
  • Calgon: Calgon focuses on core softening functionality, but some models offer features like sediment filtration. Consider your specific needs when choosing between brands.

Cost Comparison: Balancing Investment and Value

Upfront Price

  • SoftPro: Known for its premium offerings, SoftPro systems tend to have higher initial costs compared to Calgon. However, their superior efficiency and features can lead to long-term savings.
  • Calgon: Calgon offers a wider range of price points, with budget-friendly options attracting many. However, certain features and high-capacity models can push their price closer to SoftPro's range.

Long-Term Cost

  • SoftPro: Despite the higher initial cost, SoftPro's efficiency shines in the long run. Lower salt and water usage translate to significant cost savings over time, especially for large households or hard water regions.
  • Calgon: While Calgon offers lower upfront costs, their standard models may not be as efficient, leading to higher salt and water consumption in the long run. Consider their high-efficiency models for optimal cost balance.

Warranty and Service

  • SoftPro: Boasts a comprehensive warranty and readily available customer service. They offer extended warranties and in-home service options for added peace of mind.
  • Calgon: Offers a standard warranty on their systems, with service options varying depending on the model and location. Consider researching local availability and service costs before purchase.

Customer Reviews

  • SoftPro: Customers commend SoftPro's performance, efficiency, and smart features, praising the long-term value and peace of mind they provide. However, some mention the higher initial cost as a consideration.
  • Calgon: Calgon receives praise for its affordability and reliability, with many users satisfied with its core softening functionality. However, some reviews mention concerns about efficiency and limited smart features.

Installation and Maintenance

DIY Installation

  • SoftPro: Some SoftPro models offer simplified installation instructions and tools, making them suitable for DIY enthusiasts with basic plumbing knowledge. However, complex models may require professional installation.
  • Calgon: Similar to SoftPro, some Calgon models are designed for DIY installation, but professional help is recommended for complex systems or those with limited plumbing experience.

Professional Installation

  • SoftPro: Offers readily available professional installation services through their network of certified technicians. Their expertise ensures proper setup and optimizes performance.
  • Calgon: While Calgon offers professional installation options, availability may vary depending on location. Consider researching local service providers and comparing costs before purchase.

Maintenance Requirements

  • SoftPro: SoftPro systems require regular salt refilling and occasional cleaning. Their advanced technology minimizes maintenance needs compared to traditional softeners.
  • Calgon: Calgon systems follow similar maintenance routines, with salt refilling and cleaning being essential. Monitor their efficiency to adjust regeneration cycles and optimize performance.

Troubleshooting Tips

  • SoftPro: SoftPro provides comprehensive user manuals and online resources, including troubleshooting guides, to help you address common issues. Their customer service is also readily available for assistance.
  • Calgon: Calgon offers user manuals and basic troubleshooting guides, but their online resources may be less extensive than SoftPro's. Consider consulting their customer service for more complex issues.

Brand Reputation and Customer Satisfaction

Industry Ratings and Certifications

  • SoftPro: SoftPro enjoys a strong reputation within the water softener industry, earning numerous awards and certifications for performance, efficiency, and innovation. They are recognized by leading organizations like the Water Quality Association (WQA).
  • Calgon: While Calgon possesses a decent reputation, their industry presence leans towards affordability and basic functionality. They hold fewer certifications compared to SoftPro, but their long-standing presence in the market speaks to their reliability.

Customer Reviews and Testimonials

  • SoftPro: Customer reviews for SoftPro highlight their exceptional performance, efficiency, and smart features. Many users appreciate the long-term value and peace of mind provided by their systems. However, some mention the higher initial cost as a deciding factor.
  • Calgon: Calgon receives praise for its affordability, reliability, and ease of use. Users with basic water softening needs find Calgon systems satisfactory. However, some reviews mention concerns about efficiency, limited features, and customer service availability in certain regions.

Brand Focus and Values

  • SoftPro: SoftPro prioritizes cutting-edge technology, performance optimization, and long-term value. They cater to users seeking the best possible water softening experience and are willing to invest upfront for cost savings and peace of mind.
  • Calgon: Calgon focuses on affordability, reliability, and ease of use. They cater to budget-conscious users seeking a basic yet effective water softening solution. Their systems are suitable for smaller homes or those with moderate hard water.

Making the Choice: Prioritizing Your Needs

  • SoftPro: Choose SoftPro if you prioritize:
    • Superior performance and efficiency for hard water or large households.
    • Smart features and remote control for added convenience and peace of mind.
    • Long-term cost savings through reduced salt and water usage.
  • Calgon: Choose Calgon if you prioritize:
    • Affordability and budget-friendliness.
    • Ease of use and basic functionality for smaller homes or moderate hard water.
    • Reliability and a well-established brand reputation.

Ultimately, the best choice depends on your individual needs, budget, and priorities. Weighing the strengths and weaknesses of both SoftPro and Calgon will empower you to make an informed decision and experience the benefits of soft, clean water in your home.



Final Thoughts

Alternative Options

While SoftPro and Calgon are prominent contenders, it's important to acknowledge other water softener brands and technologies. Reverse osmosis systems, template-assisted crystallization softeners, and even magnetic water treatment devices offer alternatives to traditional salt-based softeners. Researching these options may be beneficial if your water needs or preferences fall outside the scope of SoftPro and Calgon.

Local Factors and Water Quality Analysis

Water quality varies significantly across regions, impacting softener selection. Consider getting your water professionally analyzed to determine the specific hardness level and mineral composition. This information can help you choose the most effective softener type and capacity, regardless of brand.

Environmental Considerations

Water softeners, while improving water quality, have environmental impacts. Opting for efficient models that minimize salt and water usage can significantly reduce your environmental footprint. Additionally, consider researching brands committed to sustainable practices and resource conservation.

Professional Help and Seeking Expert Guidance

Choosing a water softener is a significant investment. Seeking guidance from a qualified plumber or water treatment specialist can be invaluable. They can assess your specific needs, recommend the best system for your water quality and budget, and ensure proper installation and maintenance.

Ongoing Maintenance and System Optimization

Regular maintenance is crucial for optimal water softener performance. Following the manufacturer's instructions for salt refilling, cleaning, and regeneration cycles is essential. Additionally, monitor your water usage and system efficiency to adjust settings and maximize cost savings over time.

The Evolving Landscape of Water Softening Technology

The water softener industry is constantly evolving, with new technologies and features emerging regularly. Staying informed about these advancements can help you make informed upgrade decisions in the future, ensuring your water remains soft and clean for years to come.

You can also read more articles about SoftPro compared to other brands, including SoftPro vs Aquios and SoftPro vs EcoPure.

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