Brunswick County Water System Water Company

The Brunswick County Public Resources Department is committed to providing round-the-clock service to our community. Before beginning any excavation work, please call 811 or visit www.NC811.org to request utility locates.

For billing inquiries, contact our Customer Support team at 910-253-2655 (Option #3). If you have concerns about water quality or questions about your meter's functionality, please reach out to our office at (910) 253-2657 – we're eager to help resolve any water-related issues. For backflow device inspections or questions, our team is available at (910) 253-2683.

System Highlights:

• Total Brunswick County Water System Capacity: 30 Million Gallons Daily (MGD)
• Peak Daily Demand in 2017: 24.43 MGD (July 7, 2017)

Treatment Facilities:
Brunswick County operates two water treatment plants: the 24 MGD Northwest WTP processing water from the Cape Fear River, and the 6 MGD groundwater 211 WTP. Water quality data for both plants and the distribution system is available in the information tables on pages 3-5 of our annual report.

Service Areas:
Residents near HWY 211 in St. James, Southport, and Oak Island primarily receive water from the 211 WTP or blended sources. Other customers receive water from the Northwest WTP.

All water sources (tap and bottled) originate from rivers, lakes, streams, ponds, reservoirs, springs, and wells. As water travels over land or underground, it dissolves natural minerals and may pick up substances from animal presence or human activities. EPA regulations limit contaminant levels in public water systems to ensure safety, similar to FDA regulations for bottled water.

The 211 Water Treatment Plant utilizes fourteen groundwater wells tapping into the Castle Hayne Aquifer approximately 175 feet below ground. The facility employs a lime softening process to remove excess calcium. Recent improvements include a new one-million-gallon Clearwell and sludge storage basins.

Congratulations to our team members Jeffrey Coward for earning his B-Well certification and Jacob Stephens for receiving his A-Well certification. We also recognize Wilbur William's retirement after more than 35 years of dedicated service to Brunswick County residents.

Frequently Asked Questions

1. Where does Brunswick County Water System water come from?
   Brunswick County Water System supplies surface water to Leland, North Carolina.
2. Does Brunswick County Water System test its tap water?
   Yes. Like every public water system, Brunswick County Water System must test its water under the federal Safe Drinking Water Act and publish an annual water quality report (Consumer Confidence Report). Ask the utility for the latest report or look for it on its website.
3. How do I contact Brunswick County Water System?
   Call 910-253-2655 or visit 75 Courthouse Drive, Building I, Bolivia, NC 28422, or use the contact options on the utility’s website.
4. Does Brunswick County Water System water contain lead?
   Water usually leaves the treatment plant without lead. Lead can enter tap water from older service lines, solder and brass fixtures inside homes, especially when water sits in the pipes. Run the tap before drinking if water has been sitting, and ask the utility about lead testing and service line records.
5. Is Brunswick County Water System water hard?
   Hardness depends on the source and changes over time. The annual water quality report lists hardness, or you can test it at home. If it is above about 7 grains per gallon, a water softener sized to your measured hardness will stop scale and spotting.