Jersey RWC

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1. Why does my bill show excessive water usage? You may not have used that much - meter readings could be misread or transposed. Often, a silent toilet leak or dripping faucet is the culprit. Contact our office so we can investigate and resolve the issue together.
2. What should I do if my water pressure is low? First, inspect your meter area for potential leaks. Then call our office to report the pressure issue in your location.
3. Why is my water appearing discolored? Recent repairs may have introduced air into the lines, creating a cloudy appearance in your water.
4. What treatment chemicals are added to our municipal water? We only use chemicals certified by the National Safety Foundation specifically approved for municipal water treatment.
5. My water has an unusual taste, appearance, or odor. Is it safe? State regulations require all public water systems to maintain minimum chlorine levels of 0.2 mg/L (measured at line endpoints). Systems using chloramine must maintain 0.5 mg/L levels. We test disinfectant levels daily to ensure safety.
6. Why do particles appear when I run hot water? This typically indicates your water heater needs flushing. CAUTION: Most manufacturers recommend hiring a professional for water heater maintenance. If attempting yourself, consult your owner's manual to prevent injury or damage.
7. Why does my account show a previous balance when I sent payment? Your payment may have arrived after the due date or may have been lost in transit. Contact our office for assistance resolving this billing issue.