• This system and its installation must comply with state and local regulations. Check with your local public works department for plumbing and sanitation codes. In the event the codes conflict with any content in this manual the local codes should be followed.
  
   For installations in Massachusetts, Massachusetts Plumbing Code 248 CMR shall be adhered to. Consult your licensed plumber for installation of this system.
• This water Softener is designed to operate on pressures of 30 psi to 125 psi. If the water pressure is higher than the maximum, use a pressure reducing valve in the water supply line to the Softener. However, we do not recommend pressure above 70 psi for the softener or residential plumbing, anything over 70 psi can cause damage to the seals on the softener valve and you’re plumbing and fixtures.
• This unit can operate at temperatures between 40°F and 110°F (4°C - 43°C). Do not use this water softener on hot water supplies.
• Do not install this unit where it may be exposed to wet weather, direct sunlight, or temperatures outside of the range specified above unless you take precautions to protect it.
  Avoid pinched O-rings during installation by applying (provided with install kit) NSF certified lubricant to all seals.
• Softeners are commonly exposed to high levels of iron, manganese, sulfur, and sediments. Damage to pistons, seals, and or spacers within the control valve are not covered in this warranty due to the harsh environment.
• It is recommended to regularly inspect and service the control valve on an annual basis. Cleaning and or replacement of piston, seals, and or spacers may be necessary depending on how harsh the conditions are. An Annual Maintenance kit (Part # 60010307) is available for this purpose.
• Do not use water that is microbiologically unsafe without adequate disinfection before or after this system.
• The manufacturer reserves the right to make product improvements which may deviate from the specifications and descriptions stated herein, without obligation to change previously manufactured products or to note the change.
• This publication is based on information available when approved for printing. Continuing design refinement could cause changes that may not be included in this publication. 
•  Quality Water Treatment, Inc. reserves the right to change the specifications referred to in this literature at any time, without prior notice.

ATTENTION:
Iron content must not exceed 1 ppm.

Beyond 1 ppm, an iron filter must be used. Periodic media cleaning is required by Pro-Res Cleaner is iron level exceed 0.3 ppm. Applies to private well or surface water applications only.

When using a softener to remove both hardness and dissolved iron it is important that it regenerates more frequently than ordinarily would be calculated for hardness removal alone.

Although many factors and formulas have been used to determine this frequency, it is recommended that the softener be regenerated when it has reached 50–75% of the calculated hardness alone capacity. This will minimize the potential for bed fouling. Applies to private well or surface water applications only.

If you are operating a water softener on clear water iron, regular resin bed cleaning is needed to keep the bed from coating with iron. Even when operating a softener on water with less than the maximum of dissolved iron, regular cleanings should be performed.

Clean every six months or more often if iron appears in your conditioned water supply. Use resin bed cleaning compounds carefully following the directions on the container. Applies to private well or surface water applications only.

All the freshwater in the world originally falls as rain, snow, or sleet. Surface water is drawn upward by the sun, forming clouds. Then, nearly pure, and soft as it starts to fall, it begins to collect impurities as it passes through smog and dust-laden atmosphere. And as it seeps through soil and rocks it gathers hardness, rust, acid, unpleasant tastes, and odor.

Water hardness is caused primarily by limestone dissolved from the earth by rainwater. Because of this, in earlier times people who wanted soft water collected rainwater from roofs in rain barrels and cisterns before it picked up hardness from the earth.

Some localities have corrosive water. A softener cannot correct this problem and so its printed warranty disclaims liability for corrosion of plumbing lines, fixtures, or appliances.

Iron is a common water problem. The chemical/ physical nature of iron found in natural water supplies is exhibited in four general types: (Applies to private well or surface water applications only.)

Water softeners remove hardness in the water by exchanging particles in the water, or ions. They remove hard ions the calcium and magnesium in the water by trading it for sodium ions producing soft water.

Unlike the calcium and magnesium, sodium stays dissolved in water and does not forma scale. Sodium also does not interfere with the cleaning action of soaps.

The sodium is released by a charged resin contained in the softener, this resin also traps the calcium and magnesium ions.

Eventually this resin releases all its sodium and has filled up with other ions, so it then must be regenerated. Regeneration is accomplished by washing the resin with a salt saturated brine solution that removes the calcium and magnesium while replenishing the sodium.

Therefore, the softener requires a brine tank and salt. The water softener can run for days before running out of sodium, and when it does, the sodium is replenished in only a matter of a few hours.

COPPER PIPES - GROUNDING STRAPS:

CAUTION: If the plumbing system is used as the ground leg of the electric supply, continuity should be maintained by installing ground straps around any non-conductive plastic piping used in installation. Check your local electrical code for the correct clamp.

If the ground from the electrical panel or breaker box to the water meter or underground copper pipe is tied to the copper water lines and these lines are cut during installation of the Noryl bypass valve and/or poly pipe, an approved grounding strap must be used between the two lines that have been cut in order to maintain continuity.

The length of the grounding strap will depend upon the number of units being installed and/or the amount of copper pipe being replaced with plastic pipe.

In all cases where metal pipe was originally used and is later interrupted by poly pipe or the Noryl bypass valve or by physical separation, an approved ground clamp with no less than #6 copper conductor must be used for continuity, to maintain proper metallic pipe bonding.

DRAIN LINE INFORMATION:

Never insert a drain line directly into a drain, sewer line, or trap. Always allow an air gap between the drain line and the wastewater to prevent the possibility of sewage being backsiphoned into the softener.

LOCATE WATER TREATMENT EQUIPMENT CORRECTLY:

Select the location of your softener tank with care. Various conditions which contribute to proper location are as follows:

• Locate as close as possible to the water supply source.
• Locate as close as possible to a drain.
• Locate in the correct relationship to other water conditioning equipment.
• Softener should be located near the supply line before the water heater. Temperatures above 120°F damage softeners
• Do not install a softener in a location where freezing temperatures occur. Freezing may cause permanent damage to this type of equipment and will void the factory warranty.

• Plumb in a bypass for your treated water where your water source is a community water supply, a public water supply or if you wish to bypass water used for a geothermal heat pump, lawn sprinkling, out-buildings, or other high demand applications
• Keep the softener out of direct sunlight. The sun’s heat may soften and distort plastic parts.
• Determine the best location for your water softener. Factor in the location of water supply lines, drain line and 120-volt AC electrical outlet. 
• Subjecting the Softener to freezing or temperatures above 43°C (110°F) will void the warranty.

MANUAL WATER BYPASS:

In case of an emergency such as softener maintenance, you can isolate your water softener from the water supply using the bypass valve located at the back of the control.

In normal operation the bypass is open with the ON/OFF knobs in line with the INLET and OUTLET pipes.

To isolate the softener, simply rotate the knobs clockwise (as indicated by the word BYPASS and arrow) until they lock.

You can use your water related fixtures and appliances as the water supply is bypassing the softener. However, the water you use will be hard.

To resume treated service, open the bypass valve by rotating the knobs counter-clockwise.

Please make sure bypass knobs are fully opened during service, otherwise the unsoftened water could bypass through the valve.

Tools Required:

• Flathead Screwdriver
• Phillips Head Screwdriver
• Tongue-and-Groove Pliers (i.e. Channellock)
• Adjustable Wrench
• Pipe Cutter or Hacksaw (as applicable)
• New installations may require tools, parts and material as applicable.

UNPACKING AND INSPECTING YOUR NEW SYSTEM:

Your new SoftPro water softener system will include the following items.
Before starting, please check that you have all the items, and inspect for any possible damage that may have occurred during shipment.

(Note: This new system may have multiple shipments.)

SHIPMENT FAQ's:

(1) Is it OK if some items are delivered on its side or upside-down?

Yes, it is OK.If your shipment, boxes, or other items are delivered to you on its side or upside-down, do not be alarmed. Our team takes additional precautions to ensure that your new system is properly protected. Simply turn the shipment or box right-side up and unpack it.

(2) What if there is damage to the exterior of the shipment or boxes?

We got your back. If you find visual damage to the exterior of the boxes, take pictures of the boxes and/or video of the damage before unpacking them. Just because boxes are damaged does not mean the system is damaged, we make sure they are protected. So continue to unpack they system from boxes and inspect the system for damage.

3. After unpacking, what if there is damage to the valve, tank, or other equipment?

We got you. If you find visual damage to any of the parts, please take pictures and/or video of the damage. Then please immediately send us the images/ video, and we will get parts shipped to you.

4. After unpacking, what if there is a missing item?

Easy. If you are missing a part, please contact us to help get you set up properly.

1)  SoftPro Control Valve (packed inside the brine tank)

2)  Mineral Tank with Preloaded Media and Pre- installed Distributor Tube

3)  Brine Tank Assembly (round or rectangular)

4)  Upper Basket/ Cone

5)  Bypass Valve

6) 1” Elbow Connectors (qty. 2)

7)  Optional - Quick-Connect Hose Kit (not for PVC plumbing) (qty. 2)

8)  Optional - KDF-55 MediaGuard Filter Upgrade

   a) The KDF-55 filter will be   pre-installed inside the mineral tank. Additional assembly is not required.

Additional Parts (as applicable):

• Drain tubing: 1/2” ID vinyl tubing & 1/2” hose clamp (length to reach the drainpipe)
• Drainpipe connecton and air gap fittings
• Inlet & outlet connection plumbing items
• Hose bibs and fittings (Optional, but recommended)

For Copper, PEX, and CPVC pipes (as applicable):

• Quick Connect Fittings (Optional Quick-connect Hose Kit, or other quick-connect fittings. i.e. SharkBite)

For Copper pipes (as applicable):

• Electrical grounding strapping, if this new install will cut/ separate any existing copper pipes.

For PVC Pipes (as applicable):

• PVC Primer & glue, Teflon tape, pipe and fittings.
• Note: The optional Quick connect Hose kit does not work on PVC pipes

A) CITY WATER TREATMENT SETUP:

B) WELL WATER TREATMENT SETUP:

Treated/ Untreated Water Hose Bib Options:

If you want filtered, soft water access, you can install a tee fitting, hose bib and plumbing after the softener. Soft water uses include washing cars and pets.

You can also install an untreated prior to flowing into the treatment system. Untreated water uses are include testing the source water and washing items that do not need soft water.

Do you have existing copper water pipes?

Prior to a new installation of the water softener, in all cases where metal pipe was originally used and is later interrupted by poly pipe or the bypass valve or by physical separation, an approved ground clamp with no less than #6 copper conductor must be used for grounding continuity, to maintain proper metallic pipe bonding.

Refer to your local building code.

CAUTION:
If the ground from the electrical panel or breaker box to the water meter or underground copper pipe is tied to the copper water lines and these lines are cut during installation of the Noryl bypass valve and/or poly pipe, an approved grounding strap must be used around the two lines that have been cut in order to maintain continuity. 

The length/ size of the grounding strap will depend upon the number of units being installed and/or the amount of copper pipe being replaced with plastic pipe.

A) NEW INSTALL WITH A PRE-PLUMBED WATER SOFTENER LOOP

1) Switch-off the breaker to the hot water heater. At the electrical control panel, temporarily switch off the power feeding the water heater unit.

2) Shut-off the water main.

3) Drain any existng water from both the cold and hot water pipes. Simply, open all of the sink and bathtub faucets to empty the remaining water in the pipes. Drain completely.

TIP: In additon, you can also remove a shower head (since it is located high) to create a vacuum so pipes can drain better. 

4) Cut the water line softener loop and cut/ unplug the appropriate drain line. Place a bucket to catch the water from the softener loop.

5) Identify and label the inlet (supply), and the outlet plumbing pipes. ▪ To identify the inlet (supply pipe), very slightly, turn open the water main supply to identify which pipe is the water supply line. The pipe with water flowing out (supply side), should be labelled: “INLET”. Label the other pipe: “OUTLET”. 

B) NEW INSTALL WITH A WATER HEATER LOOP

1) Check that untreated water supply return was plumbed. Refer to the illustration.
▪ This untreated water line supplies the water heater and the home.

2) Turn off the water heater.

   a) For electrical heaters:
Switch-off the breaker to the hot water heater. At the electrical control panel, temporarily switch off the power fee ding the water heater unit.

   b) For gas heaters:
Turn off the pilot light. (After installation, re-light the pilot light.)

3) Shut-off the water main.

4) Shut-off the water heater valve, if applicable.

5) Drain any existing water from both the cold and hot water pipes. Simply, open all of the sink and bathtub faucets to empty the remaining water in the pipes. Drain completely.

TIP: In addition, you can also remove a shower head (since it is located high) to create a vacuum so pipes can drain better.

6) Cut the untreated water line loop. Use a bucket to catch any water from the softener loop. 

Cut the water line softener loop and cut/ unplug the appropriate drain line. Use a bucket to catch any water from the softener loop. (Use the appropriate cuttng tool for the different types of pipes (copper, PVC, PEX, CPVC, etc.)

7) Identify and label the inlet (supply), and the outlet plumbing pipes.

▪ To identify the inlet (supply pipe), very slightly, turn open the water main supply to identify which pipe is the water supply line. The pipe with water flowing out (supply side ), should be labelled: “INLET”.
Label the other pipe: “OUTLET”.

8) Plumb the new softener water lines to the water softener location.
Refer to the illustration.

C) NEW INSTALL BY RE-ROUTING A HOME’S WATER SUPPLY LINE

1) Locate the main water supply line entering into the home.

2) Switch-off the breaker to the hot water heater. At the electrical control panel, temporarily switch off the power feeding the water heater unit.

3) Shut-off the water main.

4) Drain any existing water from both the cold and hot water pipes. Simply, open all of the sink and bathtub faucets to empty the remaiming water in the pipes. Drain completely

TIP: In addtion, you can also remove a shower head (since it is located high) to create a vacuum so pipes can drain better.

5) Cut the water main to plumb in the softener loop. Use a bucket to catch any water from the water main.

6) Plumb the new softener water lines to the water softener location.

7) Identify and label the inlet (supply), and the outlet plumbing pipes.

• To identify the inlet (supply pipe), very slightly, turn open the water main supply to identify which pipe is the water supply line. 

The pipe with water flowing out (supply side), should be labelled: “INLET”. Label the other pipe: “OUTLET”. 

D)  NEW INSTALL FOR PRIVATE WELL WATER

NOTE:
THE WATER SOFTENER MUST BE INSTALLED AFTER THE PRESSURE TANK.

The softener will not operate properly if installed before the pressure tank

1) Shut-off the power off to the well pump.

2) Switch-off the breaker to the hot water heater. 
At the electrical control panel, temporarily switch off the power feeding the water heater unit

3) Release the water pressure by opening a faucet to drain the pressure tank.

4) Drain any existing water from both the cold and hot water pipes.
• Simply, open all of the sink and bathtub faucets to empty the remaining water in the pipes. Drain completely.
• Tip: In addition, you can also remove a shower head (since it is located high) to create a vacuum so pipes can drain better.

5) Cut the water supply line after the pressure tank and after any following irrigation lines. Use a bucket to catch any water from the water main.

6) Plumb the new softener water lines to the water softener location.

7) Identify and label the inlet (supply), and the outlet plumbing pipes.
• To identify the inlet (supply pipe), very slightly, turn open the water main supply to identify which pipe is the water supply line. The pipe with water flowing out (supply side), should be labelled: “INLET”. Label the other pipe: “OUTLET”. 

1)  ASSEMBLE THE NEW WATER SOFTENER

Water Softener Assembly 4 Steps:

2) PREPARE FOR THE INSTALLATION OF THE NEW WATER SOFTENER

Using Additional Whole House Filters Or Other Treatment Systems?

If you have additional water treatment filters (i.e. whole house filter, iron filter or pH neutralizer), those systems should always be installed before the water softener.

The water softener is the final treatment systems in your complete water treatment. (The exception is for a UV Disinfection System, which will be placed after the water softener.)

1) Verify and clear the location of the new water softener system.

a) Clear and clean the areas.

b) Prepare the nearest electrical outlet and drain locations. Verify the drain type for connection and applicable parts to be required.

c) repare the softener’s inlet and outlet water pipe connections.

2) Switch-off the breaker to the hot water heater. At the electrical control panel, temporarily switch off the power feeding the water heater unit.

3) Shut-off the main water supply.

• Close the water main shut-off valve to the home. It is usually located in the front of the property.

• Alternatively, if you have a shut-off valve as water enters home (usually a ball or gate valve in the front of the building), then you can opt shut-off the home water supply there.

4) Drain any existing water from both the cold and hot water pipes.
Simply, open all of the sink and bathtub faucets to empty the remaining water in the pipes.
Drain completely.

Helpful tip:
In addition, you can also remove a shower head (since it is located high) to create a vacuum so pipes can drain better.

5) Label the inlet (supply), and the outlet plumbing pipes. The pipe with water flowing into the softener control valve (supply side) should be labelled: “INLET”.

To identify the inlet (supply pipe), very slightly, turn open the water main supply to identify which pipe is the water supply line. The pipe with water flowing out (supply side), should be labelled: “INLET”. Label the other pipe: “OUTLET”.

3) REPLACING AN EXISTING WATER SOFTENER

Refer to this section if the following is similar to you existing system setup (as applicable).

The following guide is typical of how common water softeners are removed. If you find that your existing setup is unconventional, please take pictures and videos to send to our support team to review.

1) Set the existing softener bypass valve to the bypass position. When set to bypass mode, water will not enter into the softener tank. 

Examples of some different types of bypass valves:

2) Disconnect power supply. a. Unplug the power supply plug to your old, existing water softener.

3) Reclaim the existing salt or potassium chloride from the brine tank.

Remove any good, usable salt or potassium chloride that you would like to keep and reuse from your old unit. Discard any clumps.

Disposal: Dispose unusable salt or potassium chloride properly into the garbage. Do not dispose onto lawns, gardens, plants, or trees, etc.

4) Disconnect & remove the old brine tank.

a. Disconnect brine tube line from the softener control valve.

b. Disconnect the brine drain overflow line from the brine tank, if applicable.

c. Remove the brine tank from the area

5) Disconnect & remove the old softener tank.

a. Disconnect both the inlet and the outlet plumbing lines to the old softener. Use a bucket to capture any residual water in the pipes.

b. Disconnect the drain tube from the softener valve.

c. Remove the old softener from the area.

6) Clear and clean the area for the new water softener system.

Proper Disposal:  Please dispose of the old softener and brine tank properly.

You are now ready to install your new water softener system.

4) CONNECT THE NEW WATER SOFTENER

1) Position the water softener tank assembly in front of the plumbing.

2) Connect the inlet (supply side) and outlet plumbing lines to the softener bypass valve.
      Use either connection type as previously installed on the bypass valve.

a) Quick-connect hoses:

• Connect the quick-connect hoses to the inlet and outlet plumbing pipes. Match the corresponding inlet and outlet sides.

• Connect the quick-connect hoses to the bypass valve. Match the corresponding inlet and outlet sides.
Remove the  two red clips on the bypass valve. The hoses will slide into the  bypass valve.
Then re-install the remaining two red clips to lock in place. Gently tug on the clips to make sure they are locked into place.

NOTE: QUICK-CONNECT HOSES DO NOT WORK ON PVC PIPES. Please use the elbow connect on to hard pipe your connections.

b) Standard connection:

Connect the plumbing to the elbow connect on adapters. Match the corresponding inlet and outlet sides.

3) Connect the softener drain line tubing to the drain port.

NOTE:
Do not remove the pre-installed drain port hose barb fi ng from the SoftPro control valve. This houses a required flow restrictor and must be used. 

• Attach a 1/2” ID drain tube onto the drain port adapter on the control valve. Secure using a hose clamp.

• Run the drain tube to the drain as appropriate.
   a. Common drains include: existing softener drain, floor drain, laundry tub/ sink, sanitary sewer line and washing machine drain.

4) Attach the brine line tube to the control valve.

a) Position the brine tank in place.

b) Slip the brine tube through the nut with nut threads facing the tube end.

c) Insert the plastic sleeve into the brine tube. (The white insert sleeve is usually attached to a thin wire on the brine line elbow).

d) Screw the brine line nut to the drain line elbow fitting on the control valve.

    Hand-tighten only. Do not over-tighten. 

The softener system plumbing is now complete.

5) INITIAL WATER SOFTENER START UP

1) Add 3 gallons of water to the brine tank.

2) Add 1 to 3 bags of salt (or potassium chloride) to the brine tank.
NOTE: This can be added later but before the first regeneration cycle. Salt Type Recommendation:
Salt pellets are recommended, but extra coarse salt is acceptable.

3)   Turn the power back on.
a) Switch the water heater back on.
• Restart the water heater pilot, as applicable.
• Turn-on the well water pump, if applicable.

4)  Power up the softener control valve, plug into the power outlet.

5) Starting the water supply to the softener mineral tank.

a) Verify or set the bypass valve the BYPASS position.

b) Re-open the water main valve.
   a. Re-open the water heater valve, if applicable.

c) SLOWLY turn open the INLET side of the softener bypass   valve until the softener tank fills with water. 

Do not fully open the inlet valve (open to about a quarter of a turn).
a. Once the softener tank is full, the water will stop running.
b. Then fully open the inlet side of the bypass valve.
d) SLOWLY turn open the OUTLET side of the softener bypass valve.

Bypass handles (red) may initially be stiff to turn. You may opt to use the included Allen wrench as leverage to open the bypass valves. Simply insert the wrench into the top of each red handle and slowly turn open.

6) lnitial cleaning of the softener mineral tank.

a) Open the nearest softened treated cold-water faucet
or hose bib and run the water until it shows clear.
a. Periodically use a clear container to view the water clarity.

b) Let the water run until the water shows clear in the container. This is to bleed out the resin’s color and air.

c) Once the water runs clear into the container, turn off the faucet or hose bib. Your new softener is ready and in service operation.

7) Complete the programming of your new control valve. Please refer to the following valve programming guide.

NOTE: 

The resin media is pre-charged.
Initial manual regeneration is NOT required.
Resin media has been previously pre-charged and
ready for use.

SET DATE AND TIME

1. Press MENU to display Date and Time
setings. (If already highlighted, skip to
next step.)

2.  Press SET to enter the Date and time.

SET WATER HARDNESS

1. Press MENU to display the home screen.

2. Select DOWN arrow to select Hardness setting.

3. Press SET to input your water hardness. Input the water hardness 
in grains per gallon (GPG)* units.

*If your water hardness is in mg/L or PPM units, divide that number by 17.1 to convert to GPG units (round up to the nearest number if needed).

Notes on well water iron removal application*: (If NOT using an iron filter, please see the following.)

If using your water softener to additionally remove iron from your water, then add 3 GPG’s to your total water hardness when entering in the hardness setting. *This is only applicable for iron levels equal to 2-3 ml/L or PPM.

4. Press SET to select each field

5. Use UP and DOWN arrows to select the appropriate hardness (GPG) levels.

6.  Press SET to complete the setting.

7. Press MENU to return to the home screen.

SET REFILL RATE

1. Press MENU to display the home screen.

2. Press DOWN arrow to select Main menu.

3. Press SET.

4. Press DOWN arrow to select until you get Advance menu

5. Press and Hold SET till it beeps

6. Press Down arrow to select Refill Rate and Press SET

7. Use UP and DOWN arrow to set the Refill rate to 0.2.

- City water source : Set Refill Rate to “0.2” - Well water source : Set Refill Rate to “0.7”

8. Press SET.

9. Press Menu to return

How To Set the Backwash/ Rinse Override  (City Water Only)

1. Press MENU to return to home screen.

2. Press DOWN arrow to select Main menu

3. Press SET.

4. Press DOWN arrow to select until you get Advance menu

5. Press and Hold SET till it beeps

6. Press Down arrow to select Refill Rate and Press SET

7. Use UP and DOWN arrow to set it to ON

8. Once ON is highlighted Press SET.

9. Once you SET to ON, Backwash is Highlighted. Press SET.

10. Set the Backwash setting to only 3 or 4 Regens. Use Up and Down arrows accordingly)

11. Press SET.

12. Press Menu to return

13. Use DOWN arrow to highlight Rinse. Press SET.

14. If Rinse is set to “00” or “01” Press MENU to return.

ATTENTION:
Make sure the Rinse is set to
“00” or “01”, and not higher.

12. Press Menu until you return to the Main Screen.

How To Set the Backwash/ Rinse Override (Well Water Only)

1. Press MENU to return to home screen.

2. Press DOWN arrow to select Main menu

3. Press SET.

4. Press DOWN arrow to select until you get Advance menu

5. Press and Hold SET till it beeps

6. Press Down arrow to select Refill Rate and Press SET

7. Use UP and DOWN arrow to set it to OFF.
ATTENTION: Make sure BW/ Rinse Override is set to OFF.

8. Once OFF is highlighted Press SET.

9. Press Menu until you return to the Main Screen.