Bristol Virginia Utility Board Water Company

The Bristol Tennessee Water System conducts over 2,000 tests annually for approximately 80 potential contaminants in your tap water - the water you use for cooking, bathing your children and pets, and everyday consumption. This extensive testing happens daily to ensure your safety.

Before reaching your home, business, or school, Bristol's water treatment facility draws pristine water from the South Holston River. This water undergoes a rigorous six-step purification process before being distributed - approximately 6 million gallons daily to customers. The average resident uses about 100 gallons daily.

Bristol, Tennessee serves more than 12,500 water customers and over 40,500 individuals, including five utility districts. This represents a significant responsibility considering how precious clean water is globally - 97% of Earth's water is undrinkable saltwater, 2% is frozen in polar regions, leaving merely 1% available for residential and commercial use.

Protecting Bristol's water quality remains our top priority, but we need community participation too. It's your water, and we're committed to maintaining the highest standards possible.

1. Where does Bristol Virginia Utility Board water come from?
   Bristol Virginia Utility Board supplies surface water to Bristol, Virginia.
2. Does Bristol Virginia Utility Board test its tap water?
   Yes. Like every public water system, Bristol Virginia Utility Board must test its water under the federal Safe Drinking Water Act and publish an annual water quality report (Consumer Confidence Report). Ask the utility for the latest report or look for it on its website.
3. How do I contact Bristol Virginia Utility Board?
   Call 276-645-7300 or visit 300 Lee Street, Bristol, VA 24201, or use the contact options on the utility’s website.
4. Does Bristol Virginia Utility Board water contain lead?
   Water usually leaves the treatment plant without lead. Lead can enter tap water from older service lines, solder and brass fixtures inside homes, especially when water sits in the pipes. Run the tap before drinking if water has been sitting, and ask the utility about lead testing and service line records.
5. Is Bristol Virginia Utility Board water hard?
   Hardness depends on the source and changes over time. The annual water quality report lists hardness, or you can test it at home. If it is above about 7 grains per gallon, a water softener sized to your measured hardness will stop scale and spotting.