Refund policy

Returns – SoftPro systems
You have 6 months from the ship date to return a SoftPro water system. There is no restocking fee.

Before a return, we ask for the chance to troubleshoot with you. Most problems come down to a setting, a bypass valve position, or a water chemistry issue we can solve by phone or video.

How to return:
1. Call 855-683-8488 (Mon–Fri, 9am–7pm CST) or email help@softprowatersystems.com with your order number to get a return authorization (RA) number. Returns sent without an RA number can't be processed.
2. Return the complete system, clean and drained, with all parts.
3. Your refund is the purchase price of the system, issued to your original payment method once the system arrives back at our warehouse. Original shipping charges are not refunded, and return shipping is paid by the customer.

Final sale: special orders, commercial systems, filter media, replacement cartridges and other consumables, and water test kits.

Waterdrop products
Waterdrop products purchased from SoftPro Water Systems have a 30-day worry-free return window and 30-day price protection. Waterdrop products carry Waterdrop's 1-year manufacturer warranty, which Waterdrop honors for SoftPro customers.

Cancellations
Cancel any time before your order ships for a full refund. No fee.

Shipping damage
Inspect your delivery when it arrives. If anything is damaged or missing, call us within 7 days with photos and we will make it right.

Warranty
SoftPro systems are covered by our limited warranty: lifetime on mineral and brine tanks and the control valve; 5 years on piston, seals and spacers (city-water systems); 7 years on circuit board and electronics; 10 years prorated on resin (city-water systems). Full terms: https://www.softprowatersystems.com/pages/warranty-shipping-refund-policies