City of Cadillac

Quality First: We are pleased to present our annual water quality report covering January 1 through December 31, 2017. As in previous years, we remain dedicated to delivering the highest quality water possible. We continue to meet the challenges of new regulations, source water protection, conservation initiatives, and community education while serving all our water users' needs.

Thank you for the opportunity to serve you and your family. We welcome your thoughts on the information in this report – well-informed customers are our greatest allies.

Where Does My Water Come From?
Cadillac draws water from eight city-owned wells that access groundwater reserves 300-400 feet below the surface. The original well field and million-gallon water tower were constructed in 1960, ending reliance on Lake Cadillac surface water. Our newest well field, featuring three wells, began operation in August 2012.

Since well water contains various inorganic contaminants (iron, manganese, calcium), we add a blend of ortho and polyphosphates at each well to sequester these elements. These additives also optimize water quality by inhibiting corrosion, scale, and biofilm while reducing lead and copper levels throughout the distribution system. Chlorine disinfects the water supply.

Source Water Assessment
The 1996 Safe Drinking Water Act amendments require source water assessments for all public water supplies. The Michigan Department of Environmental Quality (MDEQ) developed a plan to (1) identify public drinking water supply areas, (2) evaluate their susceptibility to contamination, and (3) inform the public of these findings.

Cadillac's assessment was updated in 2006 based on our approved Wellhead Protection Program. MDEQ's evaluation identified our wells as having high to very high susceptibility based on geological factors, though they noted good construction, favorable water chemistry, and proper source isolation. The assessment also evaluated potential contamination sources. Complete reports are available at Cadillac's Municipal Complex and the local DEQ office.

Important Health Information
Some individuals may be more vulnerable to water contaminants than the general population. People with compromised immune systems – such as those undergoing chemotherapy, organ transplant recipients, HIV/AIDS patients, the elderly, and infants – may face increased infection risks. These individuals should consult their healthcare providers about drinking water safety. The EPA/CDC guidelines on reducing Cryptosporidium and other microbial contaminant risks are available from the Safe Drinking Water Hotline at (800) 426-4791 or http://water.epa.gov/drink/hotline.

Community Participation
We encourage public involvement in our water utility operations. Our budget and improvement plans are available at the municipal complex and on Cadillac-mi.net. If you'd like a facility tour or more information about our operations, please contact our office. City council meetings, held on the first and third Mondays of each month at 7 p.m. at 200 Lake Street, also provide opportunities for community input.

What features does the HSV Utilities app provide?

This mobile application allows residential and commercial customers to manage their accounts from Apple iPhone, Android or Windows mobile devices. The app includes functionality to:

1. View and pay bills
2. Set up automated monthly bank drafts
3. Access usage history

Any changes or transactions made through the app are instantly reflected in your account.

How do I access multiple accounts on the app?

If you manage multiple payment accounts, you can switch between them using three methods:

1. After login, select the "Options" tab, then "Select a Different Account"
2. Choose the "Exit" tab and select the specific account under "Switch Account"
3. From the View/Pay tab, select "View PDF BILL"

How can I pay my bill without fees?

From the View/Pay tab, select "One Time Bank Draft." There are NO fees associated with this payment method.

How do I pay using a check?

From the View/Pay tab, select "Pay by Debit/Credit Card." You'll be redirected to Western Union® Speed Pay®. Note that a fee will apply for this service.

How do I update my bank information?

From the View/Pay tab, select "Edit Bank Details." Add your information in the required fields and save. Then select "One Time Bank Draft," choose your bank under "Select Bank Account," and save your changes.