Maryland American Water Company

To Our Valued Customers: Maryland American Water is honored to be your water provider, and we're pleased to share positive news about your water quality. Each year, we deliver this Annual Water Quality Report as part of our commitment to transparency.

Maryland American Water consistently provides water that meets or exceeds all state and federal quality regulations. We maintain this high standard through diligent management of our infrastructure, including underground pipelines, our Winters Run water collection facility, and our advanced treatment plant where water undergoes rigorous testing.

Our dedicated team of plant operators, water quality specialists, engineers, and maintenance crews work around the clock to ensure reliable service. Delivering dependable water to your tap requires significant investment, which is why we've constructed a $15 million raw water impoundment to secure additional water supplies for Bel Air. Once operational in late 2018, this impoundment will provide a 100-day emergency water reserve during droughts or other emergencies.

We invest in Bel Air because we deliver more than just water—we provide an essential resource for public health, fire safety, economic vitality, and quality of life. Our commitment is to ensure quality water flows not just today, but well into the future for you and the Bel Air community.

Water Information Sources

Maryland American Water, a subsidiary of American Water (NYSE: AWK), provides high-quality water services to approximately 13,200 residents. With roots dating to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water utility, employing over 6,900 professionals who serve an estimated 15 million people across 46 states and Ontario, Canada.

Water Treatment Process

Water sources for Bel Air include surface water from Winters Run, groundwater, and purchased water from Harford County. Our current treatment process includes coagulation, sedimentation, filtration, and disinfection. We add corrosion inhibitors and fluoride to prevent tooth decay. Throughout this process, our dedicated operations and quality staff continuously monitor these systems to ensure superior water quality.

Conservation Tips

Indoor conservation measures include:

• Repairing leaking fixtures and plumbing
• Installing water-efficient devices in faucets and toilets
• Running only full laundry loads
• Taking shorter showers
• Turning off water while shaving or brushing teeth

Outdoor conservation measures include:

• Watering lawns and gardens in early morning or evening hours
• Using mulch around plants to retain moisture
• Repairing leaky outdoor faucets and hoses
• Using water-efficient nozzles for outdoor tasks

Source Water Assessment

The Maryland Department of Environment (MDE) completed a Source Water Assessment for Winters Run in 2004. The assessment found that Winters Run may be vulnerable to contamination from transportation spills and runoff from roads, parking lots, and agricultural land. For detailed information, contact MDE at (800) 633-6101.

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