Richmond Utilities

Richmond's water originates from the Kentucky Water surface source. As water travels across land or through ground, it naturally dissolves minerals and can pick up contaminants from animal or human activities.

Several types of contaminants may be present in untreated source water, including:

• Biological contaminants like viruses and bacteria from sewage treatment facilities, septic systems, agricultural operations, and wildlife
• Inorganic contaminants such as salts and metals that occur naturally or result from urban runoff, industrial discharge, or farming
• Fertilizers and pesticides from various sources including agriculture and residential areas
• Organic chemicals from industrial processes, petroleum production, gas stations, and septic systems
• Radioactive elements that can be naturally occurring or result from oil/gas production and mining

The EPA establishes regulations limiting contaminant levels in public water systems to ensure safety. The FDA sets similar standards for bottled water. While all water may contain trace amounts of some contaminants, this doesn't necessarily indicate a health risk.

A source water assessment shows Richmond's susceptibility is moderate. Forested areas comprise 3% of the land in this zone, where logging could cause soil erosion if Best Management Practices aren't followed. Row crop areas present potential risks from tillage, pesticides, and fertilizers. Two bridges, a CSX railroad segment, an active Superfund site, and other potential contaminant sources exist within the area of influence.

The complete assessment is available during regular business hours at the Richmond Utilities Office at 300 Hallie Irvine Street.

Frequently Asked Questions

1. How do I interpret my water bill?
2. What is a CCF measurement?
3. What does kilogallon refer to?
4. Which payment methods are accepted?
5. Who should I contact for billing inquiries?
6. What is the Low Income Rate Assistance program?
7. What steps should I take if my bill seems unusually high?
8. Is there a special notification service for elderly or disabled customers?
9. What are the Customer Center operating hours?
10. Who should I call during a water emergency like a main break or damaged hydrant?
11. How can I shut off water to my home during plumbing repairs or emergencies?
12. Is the utility responsible for plumbing leaks?
13. What's the process for discontinuing or transferring water service?
14. Why must someone 18 or older be present when water service is activated?
15. How do I read my water meter?
16. What methods can help detect plumbing leaks?
17. How can I fix a leaking toilet?
18. What emergency preparations are recommended?
19. How much water should be stored for emergencies?
20. What emergency procedures should be followed?
21. Are there special considerations for kidney dialysis patients?
22. What precautions should pet owners take?
23. How can I protect pipes during winter?
24. How can I protect myself from utility service scams?