Shelby Township

Welcome to Shelby Township! We're a vibrant community committed to providing quality services to our residents. Our township offers excellent public schools through Utica Community Schools, a district known for outstanding academic programs and high test scores.

Our Shelby Township Library provides diverse print and digital materials including books, magazines, newspapers, audiobooks, and more. We also offer free WiFi, public computers, and various services for a small fee.

For transportation, non-senior citizens can use the SMARTBUS system, while our senior residents (50+ or permanently disabled) have access to our specialized transportation system. Our Senior Center offers numerous activities and services for residents 55 and older.

We're proud to serve our diverse community, including foreign-born residents and non-English speakers. Many local organizations provide translation services, counseling, cultural orientation, and assistance with citizenship.

Frequently Asked Questions about Municipal Water Services:

1. How do I pay my water bill? You can pay at our business office at 6 Cool Street in Waterville or through our website. We accept credit cards, checks, and cash at the office, and credit cards online. Please include your bill stub with payment.
2. What should I do if my water appears dirty? Run cold water for a few minutes. This typically resolves the issue. If discoloration persists, please contact us for further investigation.
3. How do I install a water line from my home to the main supply? First, contact us to verify if service already exists. If not, you'll need to hire a contractor for installation. Note that only KWD personnel or authorized contractors may tap into live water mains. A tapping fee applies based on size.
4. Is fluoride added to the municipal water? Yes, according to Maine statute, fluoride is added to water systems where ratepayers vote for it. We add hydrofluorosilicic acid during treatment and test daily to maintain drinking water standards.
5. What is the source of our municipal water? Our water comes from the West Basin of China Lake. It travels to our treatment facility for filtration and disinfection, then moves through our transmission line to our main pumping station on Western Avenue where it's distributed to customers.