Antioch Water Company

The sources of municipal water (both tap and bottled) include rivers, lakes, streams, ponds, reservoirs, springs, and wells. As water travels across land surfaces or through underground layers, it dissolves naturally-occurring minerals and, in some cases, radioactive materials, and can pick up substances resulting from animal presence or human activities.

Potential contaminants in source water include:

• Microbial contaminants - viruses and bacteria from sewage treatment facilities, septic systems, agricultural operations, and wildlife
• Inorganic contaminants - salts and metals occurring naturally or from urban runoff, wastewater discharges, oil/gas production, mining, or farming
• Pesticides and herbicides - from various sources including agriculture, urban stormwater runoff, and residential usage
• Organic chemical contaminants - synthetic and volatile compounds from industrial processes, petroleum production, gas stations, urban runoff, and septic systems
• Radioactive contaminants - naturally-occurring or resulting from oil/gas production and mining activities

Utility Services FAQ

Underground Utility Location

1. Where does Antioch water come from?
   Antioch supplies groundwater to Antioch, Illinois.
2. Does Antioch test its tap water?
   Yes. Like every public water system, Antioch must test its water under the federal Safe Drinking Water Act and publish an annual water quality report (Consumer Confidence Report). Ask the utility for the latest report or look for it on its website.
3. How do I contact Antioch?
   Call 847-395-1000 or visit 874 Main Street, Antioch, IL 60002, or use the contact options on the utility’s website.
4. Does Antioch water contain lead?
   Water usually leaves the treatment plant without lead. Lead can enter tap water from older service lines, solder and brass fixtures inside homes, especially when water sits in the pipes. Run the tap before drinking if water has been sitting, and ask the utility about lead testing and service line records.
5. Is Antioch water hard?
   Hardness depends on the source and changes over time. The annual water quality report lists hardness, or you can test it at home. If it is above about 7 grains per gallon, a water softener sized to your measured hardness will stop scale and spotting.

Deposits and Payments

1. Can my utility deposit be refunded? Residential deposits may be returned after twelve months of service with "Good Customer" status. Return methods depend on initial deposit amount and credit history with the Utility Collections Division. Commercial deposits apply to final bills upon service termination.
2. Can you accept credit card payments by phone? Credit card payments cannot be processed by phone but can be made in person or through our online portal.

Home Safety

1. Do I need a smoke alarm in my home? Every residence should have smoke detectors in all sleeping areas and on each level. For assistance, contact our Smoke Detector Hotline at (334) 615-3473.