Arlington Heights

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How could I have consumed this much water? It may not be actual usage - meter readings could be difficult to interpret or transposed. Often, hidden leaks in toilets or faucets are the culprit. Contact our office and we'll help resolve the issue. Can I get an extension on my overdue bill? Please reach out to our office - one-time extensions may be granted for special circumstances. What should I do about low water pressure? First inspect your meter area for potential leaks, then contact our office to report the pressure issue in your location. Why do I still have a previous balance when I sent payment? Your payment might have arrived after the due date or may not have been received. Call our customer service for assistance. Why is my water discolored? Yellow or brown water often indicates a system repair that disturbed sediment. Crews typically flush lines after repairs. White or cloudy water usually means trapped air in pipes, which clears as the air escapes. How soon can my water be activated after deposit? Generally by the next business day. Deposits made before noon sometimes allow for same-day service. For new meter installations, call us after setup for inspection and activation. Why does meter installation take time? The process requires utility marking (up to two business days), ordering appropriate parts, and consideration of weather conditions. Emergency repairs always take priority in our scheduling.