Aquarion Water Company of Connecticut - Canaan Sys

Protecting water at its source

Even minimal amounts of contaminants can potentially compromise a municipal water source. Contaminants that may wash into surface water or seep into groundwater include:

• Microbial contaminants from septic systems, agricultural operations, and wildlife
• Inorganic contaminants such as sediment and metals occurring naturally or from urban runoff
• Pesticides and herbicides from agriculture, urban runoff, and residential usage
• Organic chemical contaminants, including synthetic and volatile compounds from industrial processes
• Radioactive contaminants that may occur naturally

How does Aquarion protect your water? Aquarion Water Company demonstrates commitment to quality through regular inspections of homes, businesses, and potential contamination sites. We conduct more than 160,000 water quality tests annually, utilizing advanced treatment technologies while continuously investing in infrastructure improvements.

You can help prevent contamination:

• Ensure your septic system functions properly
• Use chemicals and pesticides responsibly
• Dispose of waste chemicals and motor oil properly
• Report illegal dumping or chemical spills to CT DEEP (860-424-3338), Aquarion (800-732-9678), or local authorities

Protecting your home water supply

Your irrigation system helps maintain your lawn, but it can potentially contaminate your family's water. Chemicals and microbes can flow back through plumbing into neighborhood water mains during low-pressure events, such as when hydrants are in use or during main breaks.

To prevent backflow contamination, the Connecticut Department of Public Health requires inspection of irrigation systems to ensure appropriate backflow prevention devices are installed and tested annually. Please call 203-337-5871 to schedule your annual inspection.

Water conservation remains important for environmental protection. Simple steps like using a broom instead of a hose to clean driveways can significantly reduce water consumption and protect this valuable resource.

1. Where can I find information about cable television? For billing inquiries, cable installation information, or repair requests, contact Cable One at (417) 624-6340.
2. Are there regulations regarding City water? The City of Joplin regulates connections between municipal water and non-potable water piping systems. For information about backflow prevention device requirements, contact Building and Code Inspection Division at (417) 624-0820 ext. 523.
3. Where do I report issues with City drainage? To report clogged storm sewer inlets, contact Public Works Department at (417) 624-0240 ext. 565. For storm sewer channel maintenance questions, call (417) 624-0820 ext. 561. For storm water drainage project information, contact the Engineering Division at (417) 624-0820 ext. 530.
4. Are there regulations on sewer system discharges? City ordinances and state/federal laws prohibit certain substances from entering the sanitary sewer system. Businesses with high-concentration pollutant discharges should contact Public Works at (417) 624-0820 ext. 500 for permitting information and requirements.
5. How do I obtain a plumbing permit? For plumbing construction permit information, contact Building and Code Enforcement Division at (417) 624-0820 ext. 521.
6. Who handles plumbing standards and codes? For plumbing code information, contact Building & Code Enforcement Division at (417) 624-0820 ext. 521.
7. How can I dispose of septic tank contents? For septic or RV holding tank waste disposal, contact the Superintendent of Wastewater Plants at (417) 624-3615.
8. How do I report sewer backups? Report sewage backups to Public Works at (417) 624-0820 ext. 565. After hours, call (417) 624-0820 ext. 420.
9. Where do I direct questions about sewer and trash bills? For monthly sewer and trash billing inquiries, contact the Finance Department at (417) 627-2955.
10. How can I locate existing sewer lines? For information about existing sanitary sewer lines or connections, contact the Engineering Division at (417) 624-0820 ext. 530.
11. How do I report sewer odors? Report unusual sewer odors to the Engineering Division at (417) 624-0820 ext. 565.
12. What utilities does the City provide? The City of Joplin provides wastewater services. Contact Engineering Division at (417) 624-0820 ext. 530. For water service, contact Missouri-American Water at (866) 430-0820. Gas service: Missouri Gas Energy at 800-582-1234. Electricity: Empire District Electric at (417) 625-5100. Cable: Cable One at (417) 624-6340.
13. How do I find utility easement information? For utility easement locations and restrictions, contact Engineering Division at (417) 624-0820 ext. 530.
14. How do I locate utility lines before digging? Call 1-800-DIGRITE to locate all utility lines before any excavation work.
15. Who handles water customer service? Missouri-American Water Company manages water customer service. Contact them at (866)-430-0820 for water billing questions. For wastewater billing, contact City of Joplin Finance Department at (417) 627-2955.
16. Should I know water and wastewater line locations? Before digging, locate water and wastewater lines by calling 1-800-DIGRITE.
17. How do I report water main leaks? Report significant water leaks to Public Works at (417) 624-0820 ext. 530. After 5:00 p.m. and weekends, call (417) 623-3131. Also notify Missouri-American Water at (866)-430-0820.
18. Should I report water meter problems? Report meter box issues such as settlement, erosion, or missing lids to Missouri-American Water at (866)-430-0820.
19. Who handles water pipe or frozen pipe issues? Contact Missouri-American Water at (866)-430-0820.
20. Who addresses water pressure concerns? Contact Missouri-American Water at (866)-430-0820.