Glen Carbon

Our utility is pleased to present this year's water quality report covering January through December 2017. As in previous years, we remain committed to delivering high-quality municipal water to our community.

We continue to meet regulatory challenges, protect source water, promote conservation, and engage with community education while serving all water users. Thank you for allowing us to serve your household.

Our treatment process involves five key steps:

• First, groundwater is drawn from our well field to an aeration tower where oxygen is introduced
• This oxygen facilitates iron and manganese oxidation, helping remove these elements
• Water then flows to a reaction basin where oxidized minerals precipitate out
• Chlorine added before this stage assists oxidation and provides initial disinfection
• Water passes through rapid-rate pressure filters to remove particulates and additional iron/manganese

The filtered water then undergoes ion-exchange softening, similar to home softeners but on a larger scale, removing calcium and magnesium that contribute to hardness. After softening to zero hardness, it's blended with untreated water to achieve ideal hardness levels. Finally, phosphate is added for corrosion control and chlorine for disinfection before storage and distribution.

Online Bill Payment Options

For customer convenience, Brown County Water Utility accepts credit and debit cards. Click the "pay your bill now" button to process your payment. A convenience fee applies. Payments are due by the 20th of each month to avoid late charges.

Through our online portal, you can access your account information even if you don't pay online. View your 12-month water usage history, billing and payment records, and review your most recent statement before receiving it by mail. Billing statements are typically generated on the first day of each month.

Payment Methods Available:

1. In-Person Office or Drive-up: Note that Mondays, the 20th of each month, and the first day after holidays are typically busiest.
2. Pay By Phone: Call toll-free 844-286-1786 to make credit/debit card payments. Convenience fee applies.
3. Payment By Mail: Send checks or money orders with your payment coupon. Allow 7-10 business days for processing before the due date.
4. Automatic Bank Draft: Have your monthly bill automatically deducted from your bank account with no setup fee. Download the Bank Draft Application Form from our website.
5. Night Depository: Available 24/7 at our office location with envelopes provided on-site. We accept cash, check, or money orders.
6. Financial Institution Online Bill Pay: Many banks offer bill payment services through their websites. These may take 7-10 business days to post to your account.