Lockport City WTP

SOURCE OF OUR WATER SUPPLY

Generally, Lockport's municipal water comes from the East Branch of the Niagara River, a source considered excellent in both quantity and quality according to Niagara County Health Department standards. Throughout 2017, our system experienced no restrictions on water availability.

WATER TREATMENT PROCESS

At the Raw Water Pumping Station (built 1968), chlorine is added for disinfection and zebra mussel control. This raw water travels 13 miles through a 30-inch main to the Lockport Water Treatment Plant at 220 Summit St. The facility employs conventional methods including:

• Coagulation and sedimentation to remove dirt particles
• Filtration to eliminate fine organic and inorganic materials
• Chlorination for ongoing disinfection
• Fluoridation to help prevent dental cavities

SOURCE WATER ASSESSMENT

The New York State Department of Health completed a Source Water Assessment Program (SWAP) for our raw water supply. This assessment identified potential contamination concerns but does not address the safety of treated tap water. The Great Lakes watershed is extensive, making comprehensive analysis challenging. Primary concerns include storm-generated turbidity, wastewater impacts, toxic sediments, and transport-related spills.

Our assessment revealed increased susceptibility to contamination due to residential land use patterns, which may contribute to microbial contamination, disinfection byproduct precursors, turbidity and pesticides. The high density of sanitary wastewater discharges also presents concerns. Additional contamination risks come from Chemical Bulk Storage facilities, Inactive Hazardous Waste Sites, Landfills, and Toxic Release Inventory sources.

1. How do I transfer my account when moving? The City does not transfer accounts between locations. You must close your current account and activate a new one. You can terminate service online, by mail, by calling 928-213-2231, or by visiting Customer Service in City Hall (211 W. Aspen). New accounts can be created online or in person at least one business day before activation and prior to 2 p.m. New accounts require a deposit fee, which may be waived with excellent payment history at a previous address (consistently on-time payments, no payment arrangements, etc.). Standard residential service setup costs $176.15, including a $26.15 service charge (tax included) and a $150 refundable deposit (returnable after 12 consecutive on-time payments).
2. How do I establish a new water account? You can set up water, sewer and trash service in person at City Hall (211 W Aspen), online, or via mail/fax. Renters may need to provide a copy of their lease agreement. The standard residential service fee is $176.15, which includes a $26.15 service charge (with tax) and a $150 refundable deposit. All new accounts require one full business day notice before activation.
3. Where does our municipal water come from? Our water system draws from multiple sources:
   • Inner Basin wells and springs (seasonally available June-October, producing approximately 1 million gallons daily)
   • Lake Mary surface water (treated at Lake Mary Water Treatment Plant, used extensively when lake capacity exceeds 50%, capable of producing up to 7.5 million gallons daily)
   • Lake Mary wellfield (six production wells with high calcium hardness, blended with treated surface water, capacity of approximately 5 million gallons daily)
   • Woody Mountain wellfield (ten production wells with approximately 5 million gallon daily capacity)
   • Local wells (five operational wells - Foxglenn, Continental, Interchange, Shop and Rio Wells - with combined capacity of approximately 1 million gallons daily)
4. Where can I access water for hauling? There are three potable (drinking) water load-out stations located at 5401 E. Commerce St., 410 N. Bonito St. and 4500 S. Lake Mary Road. Two non-potable (reclaimed) water stations are available just outside the Rio de Flag Water Reclamation Plant at the end of S. Babbitt Way and outside the Wildcat Hill Wastewater Treatment Plant at 2800 N. El Paso Road. The former Lone Tree station has been closed. Current fees are listed on the Customer Service website. Note: Only approved potable trucks and tanks may access potable water stations.
5. How do I get emergency water shutoff for a leak? Call the emergency number at (928) 774-0262.
6. How can I close my utility account? You can close an account by phone at (928) 213-2231 during business hours (have your account number, forwarding address, and termination date ready, plus identification verification) or through the online form on the customer service website. Please provide at least 24 hours notice.