Mattoon

Water sources for both tap and bottled water include rivers, lakes, streams, ponds, reservoirs, springs, and wells. As water travels over land surfaces or through the ground, it dissolves naturally-occurring minerals and sometimes radioactive materials, and can pick up substances from animal presence or human activities.

Potential contaminants in source water include:

• Microbial contaminants such as viruses and bacteria from sewage treatment facilities, septic systems, agricultural operations, and wildlife
• Inorganic contaminants including salts and metals, which may occur naturally or result from urban runoff, industrial discharges, oil and gas production, or farming
• Pesticides and herbicides from various sources like agriculture, urban stormwater runoff, and residential uses
• Organic chemical contaminants, including synthetic and volatile organics, which are byproducts of industrial processes, petroleum production, gas stations, urban runoff, and septic systems
• Radioactive contaminants that may be naturally occurring or result from oil and gas production activities

FAQ: To better serve our community, we've compiled answers to frequently asked questions. If you don't find what you need here, please contact us directly. We value your feedback.

AutoPay Questions:

1. What is Auto-Pay?
2. Does Auto Pay have any associated fees?

Billing Questions:

1. Is my water bill considered late if not paid by the 1st of the month?
2. Do all district residents pay identical water rates?
3. When is my bill generated and when should I expect to receive it?
4. What happens if a bill remains unpaid and who bears responsibility?
5. Why do I have a previous balance when I submitted my payment?
6. What's the recommended approach for landlords handling water bills for rental properties?
7. What if I don't use any water and wish to stop receiving bills?

Locked Meter Questions:

1. What steps should I take if my meter has been locked?
2. Can I pay a technician directly if they've come to shut off my water?
3. How can I get my meter unlocked after office hours?
4. If I make a payment near the lock date, do I need to notify you or is it automatically recognized?

Meter Reading Questions:

1. When is my meter read?
2. How does RWD 3 read my meter?
3. Am I still required to read my meter?
4. What's the proper way to read my meter?

New Service & Transfer Questions:

1. How do I establish new service or transfer existing service?

Online Payment Questions:

1. Are credit cards accepted for payment?
2. Is my debit card processed as a check or credit card?
3. Do you accept checks for payment?
4. Can I pay multiple accounts with one payment?
5. What is the Online Bill Payment Service?
6. Is online bill payment free?
7. How secure are the Online Bill Payment & AutoPay services?
8. How do I update my email address or personal information?
9. Who should I contact with questions about online payments?
10. Can both renters and owners be registered on the same online account?
11. Can a renter receive electronic bills while the owner gets paper bills?

Water Service Questions:

1. Why did I receive a $20.00 minimum bill when I used more water?
2. How could my water usage be this high?
3. What should I do about low water pressure?
4. What should I do about high water pressure?
5. What steps should I take if I have a leak?
6. Why is my water discolored?
7. What chemicals does our utility add to the water?
8. My water tastes and smells unusual. Is it safe to drink?
9. Why do particles appear when running hot water?
10. Why is my water cloudy white or bubbly?