Maumelle Water Management

WHERE DOES OUR TAP WATER COME FROM?

The sources of our municipal water (both tap and bottled) include rivers, lakes, streams, ponds, reservoirs, springs, and wells. Our specific water supply comes from 11 wells that draw from the Alluvial (Quaternary System) Aquifer. We also purchase water from Central Arkansas Water (CAW), which sources from Lake Winona and Lake Maumelle.

HOW SAFE IS OUR WATER SOURCE?

The Arkansas Department of Health has completed a Source Water Vulnerability Assessment for Maumelle Water Management. This assessment outlines potential contamination risks to our water supply and serves as a foundation for developing protection plans. Based on various assessment criteria, our water sources were determined to have medium to high susceptibility to contamination. You can request a summary of this assessment from our office.

POTENTIAL CONTAMINANTS IN OUR WATER

As water travels across land or through underground layers, it dissolves naturally-occurring minerals and can pick up substances from animal presence or human activity. Potential contaminants include:

• Microbial contaminants like viruses and bacteria from sewage treatment facilities, septic systems, agricultural operations, and wildlife
• Inorganic contaminants such as salts and metals, either naturally occurring or from urban runoff, industrial discharges, oil production, mining, or farming
• Pesticides and herbicides from agriculture, urban runoff, and residential uses
• Organic chemical contaminants, including synthetic and volatile compounds from industrial processes, petroleum production, gas stations, urban runoff, and septic systems
• Radioactive contaminants that occur naturally or result from oil/gas production and mining

EPA regulations limit contaminant levels in public water systems, while FDA regulations establish similar protections for bottled water.

UNDERSTANDING YOUR RISK

All municipal water, including bottled varieties, may contain small amounts of contaminants. While their presence doesn't necessarily indicate a health risk, certain populations may be more vulnerable. People with compromised immune systems (such as cancer patients undergoing chemotherapy, organ transplant recipients, individuals with HIV/AIDS, some elderly persons, and infants) may face increased risks. These individuals should seek guidance from healthcare providers regarding their drinking water.

LEAD IN DRINKING WATER

Elevated lead levels can cause serious health problems, especially for pregnant women and young children. Lead in drinking water primarily comes from materials in service lines and home plumbing components. While we're responsible for providing high-quality drinking water, we cannot control the materials used in plumbing fixtures. When your water has been sitting for several hours, you can minimize potential lead exposure by flushing your tap for 30 seconds to 2 minutes before using water for drinking or cooking. If concerned about lead, consider having your water tested.

Administration FAQ

1. How do I request a public record?
2. How do I report a claim of damages to my property?
3. Who do I contact to inquire if the District is interested in participating in a community event?
4. Who is the District's Registered Agent?

Conservation Activities FAQ

1. Who do I contact to inquire if the District is interested in participating in a community event?

Customer Service & Online Payments FAQ

1. Why is there an excise tax rate on my bill?
2. Can I pay my bill online and/or set up auto-pay?
3. Where can I pay my bill in person or drop off after hours?
4. I am having a technical issue with the online payment system, who can I contact for assistance?
5. How often does Lakehaven Water and Sewer District bill customers?
6. How is my sewer bill calculated?
7. How is my water bill calculated?
8. Why do I have a previous balance on my bill for a property I just purchased?
9. What do I need to do when I sell or purchase property in your district?
10. What do I need to do if I am renting out my property?
11. Can I transfer the bill into my name if I am the tenant renting the property?
12. How do I calculate how much of my next bill is my renter's after they have moved out?
13. Why is my bill higher than average?
14. How do I check for a leak?
15. Can I get a leak adjustment if water leaked on my property?
16. Do you provide any payment assistance for low-income customers?
17. How can I donate to your Customer Assistance Program?
18. What is the Capital Facilities Charge Capacity Rental Program?

Development Engineering FAQ

1. What areas does Lakehaven provide water and sewer service to?
2. Where is the closest existing water &/or sewer main line pipe in relation to my property?
3. Where can I obtain information about sewer services in the City of Edgewood?
4. What's required to obtain a new or modified water and/or sewer service connection, or repair of an existing sewer service?
5. How can I obtain a copy of Lakehaven's current design standards, construction/material specifications, and/or standard plan drawings?
6. How long does it typically take to have a water service connection/meter installed or Sewer Service Connection Permit issued?
7. Do I need a "Certificate of Availability"?
8. If my property is within Lakehaven's water and/or sewer service area(s), am I required to connect my property/building(s) to Lakehaven's water and/or sanitary sewer system?
9. Will obtaining a service connection require me to construct additional system facilities (mainline, hydrants, manholes, etc.)?
10. What do I do if a Developer Extension Agreement is needed?
11. Who installs service connections?
12. How do I locate utility services before I accidentally dig them up?
13. Who should I contact with other or additional questions?