Meridian Water Department

Groundwater requiring treatment is extracted and directed into pressurized treatment vessels where it undergoes specialized filtration. This process effectively removes iron and manganese compounds responsible for brown water discoloration. After filtration, the water is properly disinfected before being distributed to homes throughout Meridian.

The City continues researching alternative treatment methods to enhance capabilities and deliver optimal water quality from all source wells. These comprehensive studies and construction of advanced treatment facilities require significant time and resources to implement properly.

We're committed to completing water treatment enhancement projects for existing wells by 2023, including three additional treatment facilities serving southern Meridian neighborhoods. As these facilities come online, we're already observing substantial improvements in iron and manganese removal, resulting in fewer brown water incidents citywide. We appreciate your continued patience as we work diligently to improve your household water quality.

RETURNED PAYMENTS AND FEES

Any returned payments (check, credit card, bank draft) incur a $25 fee. Payment for returned items plus fees must be made using cash, cashier's check, or money order. Accounts with returned payments will be placed on "cash only" status for 12 months.

SERVICE NOTICES AND RECONNECTIONS

A $10 fee applies when a field representative delivers a reminder notice. Service reconnection after disconnection for non-payment costs $30 during regular hours or $40 after hours. Late payments incur a 10% penalty if unpaid 15 days after the due date.

PAYMENT OPTIONS

• Automatic Bank Draft: Payments automatically withdrawn from your designated account around the 15th monthly.
• Credit/Debit Card: Accepted in office or by phone.
• Mail: Include your bill stub for faster processing. Please avoid using tape or staples.
• Drop Box: Available at 305 West Waldron Street next to the drive-through window.
• In-Person: Visit our office at 305 W. Waldron Street, open 8:00am-5:00pm Monday through Friday.

SETTING UP OR TRANSFERRING SERVICE

To establish service, please visit our office with identification, proof of residence, and required deposits. An adult must be present when services are activated. Service transfers require proper identification and signature from the account holder.

METER READING

Water meters record usage in cubic feet. Your monthly bill itemizes each utility service with current and previous readings, dates, and charges. The bill also shows transaction history, service period, due dates, and usage comparisons to help with conservation efforts.

POOL FILLING

Water used to fill pools is charged at standard rates. However, you may request a sewer charge adjustment. Contact Customer Service at 662-286-2263 before and after filling your pool so your meter can be read to determine the appropriate adjustment.