Mt Sterling Water Works

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Common Water Quality Questions

Q: Why does my water appear cloudy or milky?
A: This cloudy appearance typically results from air bubbles in the water, which are harmless. Allow the water to stand for a few minutes and the bubbles should rise and dissipate. If cloudiness persists, please contact our office for further investigation.

Q: What causes spots on dishes after washing?
A: These spots are mineral deposits left behind when hard water evaporates. Using a quality rinse agent in your dishwasher can help eliminate these spots.

Q: Should I invest in a water softener?
A: Water hardness varies by source. While hard water isn't harmful to health, it can affect appliance efficiency. Note that softeners typically increase sodium content, which may be a consideration for those on sodium-restricted diets.

Q: Are home filtration systems necessary?
A: The EPA advises that home treatment units are rarely required for health reasons. Most systems improve aesthetic qualities like taste and odor. If you install a system, proper maintenance is crucial as neglected units can actually degrade water quality.

Q: Why does my coffee have an oily film?
A: Clean your coffee maker regularly with a vinegar solution as recommended by the manufacturer to remove mineral buildup and residue.

Q: What causes hot water to have an unpleasant odor?
A: The most common source is the water heater itself. Check temperature settings and follow manufacturer's maintenance guidelines. Contact us if odors persist or appear in both hot and cold water.

Q: What causes discolored water?
A: Discoloration typically comes from natural minerals, organic matter, or sediment in pipes. We regularly flush the system to remove buildup. If you notice discoloration, run your taps until clear and report persistent issues to us.

Q: Is bottled water better than tap water?
A: Both must meet the same quality standards, though tap water providers conduct more frequent testing. Tap water is also approximately 1,000 times less expensive than bottled water.

Q: Why do crews open fire hydrants?
A: Regular flushing removes mineral buildup and sediment from pipes and ensures proper circulation throughout the system. Hydrants may also be opened to test fire-flow capacity.

Q: Why must water be disinfected?
A: Disinfection prevents waterborne diseases that were once common, such as cholera and typhoid fever, dramatically improving public health safety.

Q: How can I reduce chlorine taste or smell?
A: Refrigerating water before drinking often reduces noticeable chlorine taste and odor while maintaining safety.