North Brunswick W Department

As the operations and maintenance contractor for the Township of North Brunswick Water Treatment Plant and Distribution System, American Water Contract Services is dedicated to delivering high-quality, reliable water service to all consumers. In this Annual Water Quality Report, you'll see that we continue to provide water that meets or exceeds all state and federal water quality standards in partnership with North Brunswick.

This service represents exceptional value considering the infrastructure required to extract water from sources, treat it effectively, and maintain miles of underground pipeline to deliver water to your tap. Our plant operators, water quality experts, engineers, and maintenance teams work around the clock to ensure quality water is always available when needed.

Water is essential for public health, fire protection, economic development, and overall quality of life. Our employees remain committed to ensuring quality water continues flowing not just today but well into the future. Providing reliable, high-quality water service requires significant investment to maintain and upgrade aging infrastructure.

Working collaboratively with customers to evaluate the system and prioritize necessary improvement projects is crucial for maintaining critical facilities. American Water's Contract Services Group provides water and wastewater management solutions for municipal and commercial clients as part of American Water Enterprises, a market-based subsidiary of American Water.

As part of the nation's largest and most geographically diverse publicly traded water and wastewater utility company, American Water is uniquely qualified to operate and maintain this system. Please review this report, which provides information about your water source and quality based on testing conducted between January and December 2017.

Q. How do I turn On/Off my Water Service?

A. For starting service, you can complete a pre-application form online. Either fill out the application electronically and email it to wbilling@saginaw-mi.com, or print and complete it by hand, then return via fax, mail, or in person to:

City Hall, First Floor
1315 S Washington Ave
Saginaw, MI 48601
Phone - (989) 399-1311
Fax - (989) 759-1467

Turning Water/Sewer Service On

Apply in person at City Hall, Room 105, Water/Sewer Counter with valid photo identification (driver's license or passport). A minimum deposit of $150 will be required.

Turning Off Water/Sewer Service

Visit City Hall, Room 105, Water/Sewer Counter or call 399-1311. You'll need to provide photo ID or verify account information. Your deposit will either be refunded or applied to the final bill.

Q. What are the late fees and when are they applied?

A. Your bill becomes PAST DUE if payment isn't received by 4:00 p.m. on the due date, at which time a 10% penalty will be added.

Q. How do I have my Water/Sewer service restored?

A. You must pay all outstanding amounts including late charges plus a $52.00 Reconnect Fee via CASH, CASHIER'S CHECK or MONEY ORDER. Service restoration occurs on a first-come, first-served basis, and someone 18 years or older MUST be present when service is restored.

Q. Why do some properties have previous balances?

A. Previous balances occur when services are terminated or final bills remain unpaid. This balance stays with the property until the delinquent account owner is located. After one year, unpaid amounts are added to summer property taxes.

Q. Can I view and pay my water bill online?

A. Yes, you can view and pay water bills, check usage history, see late & administrative fees, and check outstanding balances online using the City's SONAR system. Use the search engine to find your property, click on "Utility Information" at the top left of the screen, then click "Pay my Bill".