Rockville Centre

The Village of Rockville Centre is committed to providing residents with high-quality water that meets federal, state, and county regulations. Our water quality generally complies with all requirements except for iron levels, which pose no health risks but may cause aesthetic concerns.

Our Mayor, Board of Trustees, and staff are dedicated to delivering safe, reliable water to all families in our community. We constantly work to improve our treatment processes and protect our valuable water resources.

Water sources including tap water and bottled water originate from rivers, lakes, streams, ponds, reservoirs, springs, and wells. As water travels through the ground or over land surfaces, it dissolves natural minerals and sometimes radioactive materials, and may pick up substances from animal presence or human activity.

Potential contaminants in source water include microbiological contaminants, inorganic compounds, pesticides, herbicides, organic chemicals, and radioactive substances. To ensure safety, state and EPA regulations limit contaminant levels in public water systems, similar to FDA regulations for bottled water.

The Magothy aquifer serves as the sole water source for approximately 24,700 Rockville Centre residents. Our system draws from 10 wells drilled to an average depth of 540 feet. Water is stored in four elevated tanks with a combined 4-million-gallon capacity and distributed through over 70 miles of water mains. In 2017, we withdrew 1.28 billion gallons from the aquifer, with about 92% directly billed to consumers.

The Village treats all well water before distribution. We adjust pH levels with lime or sodium hydroxide to reduce corrosion in water mains and home plumbing. Small amounts of chlorine (sodium hypochlorite) are added for disinfection purposes. We're currently planning a new iron removal facility to improve water quality for all residents. Additionally, we use an iron sequestering agent to minimize staining of laundry and plumbing fixtures.

By state regulations, we routinely monitor for numerous parameters including coliform bacteria, turbidity, inorganic compounds, lead, copper, nitrate, volatile organic compounds, trihalomethanes, and synthetic organic compounds. We test over 135 individual parameters in our wells multiple times yearly.

Johnson utility customers have several convenient payment options:

1. AutoPay (Monthly Auto Withdrawal): Set up through our Customer Portal by selecting "AutoPay" and following the instructions. Ensure your service address is accurate. Previous AutoPay users should contact customer service to cancel old payments.
2. Online Bank Bill-Pay: Payments through your financial institution may experience delays. Direct electronic payments typically post in 2-3 business days, while mailed checks can take up to 14 business days via USPS.
3. Online QuickPay: Visit www.johnsonutilities.com and click "Pay My Bill" to make immediate payments via credit card, debit card, or E-Check 24/7. We accept Visa, MasterCard, and Discover. For service reconnection after non-payment, call 480-987-9870 after paying online.
4. Pay by Text: Set up through the Customer Portal under "Accounts." Enable "Bill Summary – Pay By Text" and add your mobile number and payment method. You'll receive a monthly text with your balance and due date, allowing payment by texting "Pay."
5. Pay by Secure PDF: Configure through the Customer Portal by adding a payment method. You'll receive a monthly email with a password-protected PDF containing bill details and a "Pay Now" button.
6. U.S. Postal Mail: Use the return envelope from your billing statement. Include your bill stub without tape or staples. Mail to: Johnson Utilities, 968 E Hunt Hwy, San Tan Valley, Arizona 85143.
7. 24-Hour Drop Box: Available at our business office (968 E Hunt Hwy, San Tan Valley, AZ 85143). The box is emptied during business hours with final collection at 4:45 PM. Later deposits process the next business day.
8. Phone Payment: Pay by debit/credit card or check by calling 480-987-9870 (press 1) or 1-844-567-2502. Have your 10-digit account number ready.
9. In-Person Payment: Visit Johnson Utilities at 968 E Hunt Hwy, San Tan Valley, AZ 85143, Monday-Friday 8:00 AM-4:45 PM (except holidays). We accept checks, money orders, and credit cards. Checks are not accepted if service has been disconnected.