Springdale Water Utilities

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Frequently Asked Questions and Concerns:

Q: How can I check for a water leak?

A: Try these methods to detect leaks:

• Turn off all water-using appliances and fixtures. If the small leak detection triangle on your meter dial rotates (even slightly), you have a leak.
• Without a detection triangle, check if the meter dial itself is rotating to indicate leakage.
• Record your meter reading before bedtime, use no water overnight, and check again in the morning – any change indicates a leak.

Toilet leaks often go unnoticed but waste significant water. Signs include water continuing to run into the bowl after flushing or audible running after the cycle completes. Most toilet leaks occur at the overflow pipe or plunger ball. To check:

• Remove the tank lid and flush
• Water level should stop about half-inch below the overflow pipe
• Adjust the flow control screw if needed
• For silent leaks, add food coloring to the tank (don't flush) – if color appears in the bowl within 10 minutes, the plunger ball or flapper valve likely needs replacement

Q: What part of my waterline am I responsible for?

A: Customers are responsible for the waterline section from the shutoff valve near the street edge (curb stop) up to the water meter. All plumbing beyond the meter is your responsibility.

Q: Is it important to know where my master valve is located?

A: During emergencies, knowing your master valve location is crucial. Common locations include:

• Where the water supply pipe enters your home
• Near your washing machine connection
• Close to your water heater

Test potential master valves by turning them off briefly to see if all water fixtures shut off. Once identified, mark it clearly with bright paint, a tag, or ribbon for quick access during emergencies.

Q: Is Fluoride added to my water?

A: Your water contains approximately 0.85mg/l of Fluoride.

Q: What is the hardness of my water?

A: The hardness measures 64mg/l (3.75 grains/gallon).

Q: What should I do if my clothes become stained by discolored water?

A: After a water main break, water may become temporarily discolored. If clothes are stained during washing, AVOID using chlorine bleach like Clorox, which will set the stain. Instead, use phosphate-based products like Calgon, Climaline, or Borax to remove dirt from fabric fibers.

Q: How do I start water service in my name?

A: Visit the utility office in person with proper identification, sign a service contract, and pay the required deposit. Tenants may need the property owner to co-sign the contract, though the owner's presence isn't necessary during application.

Q: Can I pay my water bill with a credit card?

A: Currently, bills can be paid by mail, at the office, or using the drop box near the building entrance. Automatic bank account withdrawals are available through the Debit Account Program, and online bill payment options are also offered.