Adams County Regional WD PWS

In last year's Consumer Confidence Report, we reflected on the 20-year anniversary of the 1997 flood, only to experience another significant flood in March 2018. Through careful planning and lessons learned from 1997, our infrastructure weathered this challenge remarkably well. While we did face some cleanup of driftwood and debris, our preventative maintenance ensured that systems in the well field performed exactly as designed.

During flood events, we conduct special testing for bacteria and monitor turbidity levels closely. All results confirmed our water remained potable throughout the event, with no safety concerns detected. Though cleanup duties added to our already busy spring schedule, we remained committed to maintaining service quality.

We're excited to announce our progress on creating a comprehensive Geographical Information System (GIS) that catalogs all ACRWD assets. This system will enhance our ability to locate water lines, meters, hydrants, and valves efficiently, allowing us to provide faster, more responsive service to our customers. The GIS interfaces with our billing software, giving our staff unprecedented access to crucial information both in the office and field.

Currently, we've integrated most meters, valves, and hydrants into the system, and we're adding water line data. This technology also helps us identify weak areas in our infrastructure, enabling strategic planning for line replacements and system improvements.

1. My water meter is malfunctioning (leaking, noisy or not operating properly). The City owns and maintains the water meter itself and will repair or replace it as needed. You'll only be responsible for costs if tampering has occurred. Contact Public Works Operations Monday - Friday between 7:00 AM and 3:30 PM at (616) 940-4870. For severe leaks after hours, call the emergency number (616) 949-7010. Water service may be temporarily suspended until repairs are completed.
2. I need the City to shut off water to my property. What's the procedure? For internal plumbing work, you can use the valve near your water meter. If your water service line is leaking, please contact Public Works Operations Monday through Friday between 7:00 AM and 3:30 PM at (616) 940-4870. From 3:30 PM to 5:00 PM, reach Public Works Administration at (616) 940-4817. For evenings and weekends, use the emergency number (616) 949-7010.
3. My water has developed an unusual odor. What should I do? Odors can stem from various sources. If you have water treatment systems (filters, softeners, etc.), these are common culprits – consult a licensed plumber. Without such systems, contact Public Works Operations Monday - Friday between 7:00 AM and 3:30 PM at (616) 940-4870.
4. How can I obtain a Water Quality Report? Contact Public Works Administration Monday - Friday between 8:00 AM and 5:00 PM at (616) 940-4817 or search the municipal website for "water quality report".
5. My home's water pressure seems low. What options do I have? If neighbors aren't experiencing similar issues, the problem likely involves your internal plumbing – consult a licensed plumber. If adjacent properties share the pressure problem, contact Public Works Operations Monday through Friday between 7:00 AM and 3:30 PM at (616) 940-4870.
6. My water appears discolored. What steps should I take? Discoloration often results from natural minerals like calcium or iron accumulating in pipes, which can be disturbed during main flushing or maintenance. Try flushing your system by running cold water at the tap closest to your incoming water supply for 10-20 minutes. If problems persist, contact Public Works Operations Monday through Friday between 7:00 AM and 3:30 PM at (616) 940-4870.
7. I suspect a water leak. What's my responsibility? Leaks between the stop box (in the right-of-way) and your home are the homeowner's responsibility – contact a licensed plumber. Leaks from the stop box to the main are the City's responsibility. Contact Public Works Operations Monday through Friday between 7:00 AM and 3:30 PM at (616) 940-4870, or Public Works Administration at (616) 940-4817 until 5:00 PM. For evenings and weekends, call the emergency number (616) 949-7010.
8. Has water service been disconnected at this property? If you represent the property, check the faucets and then inspect the valve near the water meter.
9. A storm drain appears clogged. How should I handle this? Clogs typically result from yard debris improperly placed in streets. Residents can often clear minor blockages using basic yard tools. Place removed debris in yard waste containers for regular collection. For persistent issues, contact Public Works Operations Monday – Friday between 7:00 AM and 3:30 PM at (616) 940-4870.
10. I need to drain water from my property onto the street. What's the proper procedure? If adequate storm sewer access exists near your property, a contractor may connect to the City's system with a proper right-of-way permit. Without this option, consider alternatives like dry wells, French drains, rain gardens, or popup drains on your property. Consult a landscaper, excavator or engineering professional for guidance.
11. My sewer is backing up. What immediate steps should I take? Contact Public Works Operations Monday - Friday between 7:00 AM and 3:30 PM at (616) 940-4870. Between 3:30 PM and 5:00 PM, reach Public Works Administration at (616) 940-4817. For evenings and weekends, call the emergency number (616) 949-7010. City staff will inspect the municipal sewer main to verify its condition. If the main is clear, the blockage exists in your private sewer lateral, requiring a licensed plumber. Sewer claims are subject to municipal policy and state regulations. Request claim forms from the Finance Department at (616) 940-2110.
12. I'm experiencing problems with my sump pump. Who can help? Sump pumps and foundation drainage systems fall under homeowner responsibility. Contact a licensed plumber for assistance.