Alliance City PWS Water Company

The municipal water for the City of Alliance (Ohio EPA water system ID #7600011) comes from two primary sources. Alliance's main water supply is drawn from Walborn and Deer Creek Reservoirs, which together can store approximately 2.85 billion gallons of raw water. Deer Creek Reservoir, dedicated in October 1954, serves as the primary supply for the Alliance Water Treatment Plant.

The Mahoning River serves as a secondary source, though it hasn't been utilized since 1999. However, the pumping equipment is maintained in fully operational condition to ensure backup availability. Raw water is extracted through a multi-level intake structure at Deer Creek Reservoir and transported to the treatment facility on North Rockhill Avenue.

The Water Treatment Plant, operational since July 1993, employs several advanced treatment processes including: chlorine dioxide oxidation, powdered activated carbon adsorption, alum coagulation, solids-contact filtration, dual-media filtration with granular activated carbon, stability adjustment using caustic soda, ultraviolet advanced oxidation, chlorine disinfection, and fluoridation.

Alliance's source water is surface water which is inherently vulnerable to contamination, particularly from potential contaminant sources along its banks. The protection zone surrounding Deer Creek Reservoir and the Mahoning River contains several potential contamination sources, including oil and gas wells, landfills, agricultural areas, waste management systems, and road crossings. Consequently, Alliance's public water supply is considered highly susceptible to contamination. Nevertheless, the City of Alliance has consistently treated this source water effectively to meet drinking water quality standards. The potential for water quality impacts can be further reduced by implementing protective measures for Deer Creek Reservoir and the Mahoning River. More detailed information is available in the City of Alliance's Drinking Water Source Assessment report by calling 330-829-2241.

Utility Billing Information

The Utility Billing department manages metering and billing for water, trash, and sewer services within the City. Your account is billed monthly approximately 15 days before the payment deadline. Bills include charges for water, sewer, and waste collection services.

Payment Options:

1. Where does Alliance City PWS water come from?
   Alliance City PWS supplies surface water to Alliance, Ohio.
2. Does Alliance City PWS test its tap water?
   Yes. Like every public water system, Alliance City PWS must test its water under the federal Safe Drinking Water Act and publish an annual water quality report (Consumer Confidence Report). Ask the utility for the latest report or look for it on its website.
3. How do I contact Alliance City PWS?
   Call 330-821-3110 or visit 504 E Main Street, Alliance, OH 44601, or use the contact options on the utility’s website.
4. Does Alliance City PWS water contain lead?
   Water usually leaves the treatment plant without lead. Lead can enter tap water from older service lines, solder and brass fixtures inside homes, especially when water sits in the pipes. Run the tap before drinking if water has been sitting, and ask the utility about lead testing and service line records.
5. Is Alliance City PWS water hard?
   Hardness depends on the source and changes over time. The annual water quality report lists hardness, or you can test it at home. If it is above about 7 grains per gallon, a water softener sized to your measured hardness will stop scale and spotting.

Security Deposits
All new customers must pay a minimum $90.00 security deposit, refundable after one year of good payment history. The City reserves the right to request an additional $100.00 deposit from customers unable to demonstrate credit worthiness. Deposits are applied to any outstanding balance upon service disconnection.

Fees and Penalties
Late Fee: 10% applied after 15 days from billing date
Disconnect Fee: $30.00
Returned Check Fee: $30.00
Service Call/Trip Fee: $30.00 (standard hours) or $45.00 (after hours)

Meter Reading
Your water meter is read on approximately the same date each month. The meter is typically located in a meter box near the curb in front of your property. For additional information about water meters, please consult the municipal Code of Ordinances.