City of Caldwell

We're pleased to report that your municipal water meets or exceeds all Federal and State requirements. Through our regular monitoring and testing, we've identified certain substances in the water supply. The EPA has confirmed that your water IS SAFE at these concentrations.

All municipal water, including bottled varieties, can be expected to contain at least trace amounts of certain contaminants. The presence of these substances doesn't necessarily indicate a health risk. For more information about contaminants and potential health effects, contact the Environmental Protection Agency's Safe Drinking Water Hotline at 1-800-426-4791.

MCLs are established at very conservative levels. To understand the potential health implications described for regulated substances, an individual would need to consume 8 gallons of water daily at the MCL level for a lifetime to have a one-in-a-million chance of experiencing the described health effect.

Some individuals may be more vulnerable to water contaminants than the general population. People with compromised immune systems—such as cancer patients undergoing chemotherapy, organ transplant recipients, individuals with HIV/AIDS, elderly residents, and infants—may face higher risks. These individuals should seek advice from healthcare providers about their water consumption. EPA/CDC guidelines on reducing infection risks from cryptosporidium and other microbiological contaminants are available through the Safe Drinking Water Hotline (800-426-4791).

At Caldwell Waterworks, we work tirelessly to deliver quality water to every tap. We encourage all residents to help protect our vital water resources, which represent the heart of our community and our children's future.

How do I set up my utilities in Norwich?

1. Contact us at 860-887-2555 to activate your electric, gas, water and/or sewer accounts
2. Provide at least 2 business days' notice before your move date
3. Be prepared with your name, Social Security number, birth date, phone number, and valid lease copy
4. Note that a security deposit may be required

How do I stop my utility service?

• Call 860-887-2555 at least 2 business days before your move date

How do I report a utility problem?

• Call 860-887-2555 immediately
• Do not use email for emergency utility issues

What if I'm struggling to pay my bill?

• Contact Customer Service at 860-887-2555 right away
• We can review your account and discuss payment arrangements

What payment options are available?

• AutoPay: Automatic monthly payments from your bank or credit card
• Online Bill Pay: 24/7 secure payments via our website
• Text-to-Pay: Register your account for quick text message payments
• Phone Payments: Call 860-887-2555 during business hours
• Mail: Send check to NPU P.O. Box 1087, Norwich, CT 06360
• In-Person: Visit our Customer Service Center Monday-Friday, 8AM-5PM
• Drop Boxes: Available at the Customer Service Center, CNG station, and Senior Center
• Partner Locations: Chelsea Groton Savings Bank and Greeneville Drug Store

How do I sign up for paperless billing?

• Register for eBill to receive email notifications when your statement is ready
• View up to 18 months of statements and 13 months of usage history online

How do I connect to city water or sewer?

• Contact a Project Coordinator at 860-823-4149 to verify service availability
• Consultations are free and can help you save money and time

How do I convert to natural gas?

• Call 860-823-4514 or email communitymatters@npumail.com to check availability

How do I request a free home energy analysis?

• Visit Lantern Energy's website to complete an online request
• Call the Lantern Energy scheduler at 1-877-878-3006