City of Denton Water Company

Our mission extends beyond meeting requirements – we strive to exceed all federal and state water quality standards. The numerous awards for best-tasting municipal water and our superior ratings demonstrate our commitment to excellence. Due to our high-quality water supply, there's truly no health advantage to purchasing bottled water or installing filtration systems.

For transparency about your water supply, please review our latest water quality report, which includes data from 2017. As you'll notice in the Water Quality Table, we've maintained our dedication to providing your family with safe water, with zero violations in contaminant levels or quality standards.

Denton sources its municipal water from Lake Lewisville and Lake Beam Roberts. All water – whether from taps or bottles – originates from sources like rivers, lakes, streams, reservoirs, and springs. As water travels over land or underground, it dissolves natural minerals and can become contaminated by animal or human activities.

Potential contaminants in untreated water include:

• Microbial contaminants (viruses and bacteria)
• Inorganic contaminants (salts and metals)
• Pesticides and herbicides
• Organic chemicals from industrial processes
• Radioactive materials

It's important to understand that all water, including bottled varieties, naturally contains some contaminants. Their presence doesn't necessarily indicate a health risk. For more information about contaminants and potential health effects, call the Safe Drinking Water Hotline at (800) 426-4791 or visit www.epa.gov/ground-water-and-drinking-water.

Both tap and bottled water are regulated for safety – the EPA oversees public water systems while the FDA regulates bottled water. Sometimes taste, color, or odor issues occur that aren't health-related. For questions about these aesthetic aspects, please contact Water Production at (940) 349-7525.

Prevention is far more effective than treatment – keeping contaminants out of our lakes is easier and less expensive than removing them later. Improper use of garden chemicals, incorrect disposal of household hazardous waste, and littering are just a few activities that can pollute our water supply.

The Texas Commission on Environmental Quality has assessed our source water and found some sources may be susceptible to certain contaminants. Our sampling requirements are based on this susceptibility assessment and previous test results.

For more information about source water assessments or to get involved with water resource decisions in Denton, contact:

• Water quality questions: Kathy Gault, SCADA/Regulatory Supervisor at (940) 349-7525
• Public participation: Utilities Administration at (940) 349-7154 for Public Utilities Board meeting schedules
• Website: www.cityofdenton.com

Important Special Notice: Some individuals may be more vulnerable than the general population to certain microbial contaminants, including Cryptosporidium. This includes infants, some elderly people, those undergoing chemotherapy, organ transplant recipients, individuals on steroid treatments, and people with HIV/AIDS or other immune system disorders. These individuals should seek advice about municipal water from their healthcare providers. Guidelines for reducing infection risk are available from the Safe Drinking Water Hotline.

Regarding lead exposure: Elevated lead levels can cause serious health problems, especially for pregnant women and young children. Lead in water primarily comes from materials in service lines and home plumbing. While we provide quality water, we can't control the components used in residential plumbing. To minimize lead exposure, flush your tap for 30 seconds to 2 minutes before using water for drinking or cooking. If concerned, you can have your water tested. Information about lead testing is available from the Safe Drinking Water Hotline or at www.epa.gov/safewater/lead.

1. Where does City of Denton water come from?
   City of Denton supplies surface water to Denton, Texas.
2. Does City of Denton test its tap water?
   Yes. Like every public water system, City of Denton must test its water under the federal Safe Drinking Water Act and publish an annual water quality report (Consumer Confidence Report). Ask the utility for the latest report or look for it on its website.
3. How do I contact City of Denton?
   Call 940-349-8700 or visit 601 E. Hickory St., Denton, TX 76205, or use the contact options on the utility’s website.
4. Does City of Denton water contain lead?
   Water usually leaves the treatment plant without lead. Lead can enter tap water from older service lines, solder and brass fixtures inside homes, especially when water sits in the pipes. Run the tap before drinking if water has been sitting, and ask the utility about lead testing and service line records.
5. Is City of Denton water hard?
   Hardness depends on the source and changes over time. The annual water quality report lists hardness, or you can test it at home. If it is above about 7 grains per gallon, a water softener sized to your measured hardness will stop scale and spotting.