City of Lake Charles Water System

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Where does Shelby's municipal water come from?

Shelby's water is sourced from the ground water supply of the First Broad River flowing along the western edge of the city. The municipality is permitted to extract up to 18 million gallons daily (MGD) from the First Broad River. Additionally, we maintain the capability to utilize the Broad River for up to 9 MGD as a backup water source.

How is the City of Shelby's water treated for consumption?

Shelby operates a single water treatment facility located at 801 West Grover Street. Water is channeled from the river into a series of three on-site reservoirs at the treatment plant, which maintain a three-day supply of untreated water. The facility, constructed in 1953 and modernized in 1994, has a production capacity of 12 MGD.

At the plant, raw water is combined with caustic soda for pH adjustment and aluminum sulfate (alum) to facilitate coagulation of dirt particles. Following mixing, the water flows through settling basins where heavier particles are removed through sedimentation. The water then passes through filters that capture and eliminate remaining smaller particles. Chlorine is added to prevent bacterial contamination, and fluoride is incorporated to support dental health. The treated water is then distributed to customers via a network comprising 220 miles of pipelines and three elevated storage tanks.

The treatment plant staff continuously conducts tests at the facility and throughout the City's distribution system to ensure high water quality standards.

Why is pH monitoring important?

If municipal water is excessively acidic, it can corrode the pipes transporting water to homes. The pH scale ranges from 0-14. Solutions with pH below 7 are acidic, while those above 7 are basic. Examples of acidic substances include lemon juice and vinegar, while basic substances include baking soda and soapy water. Our water is maintained at a pH between 7.8 and 9.2, placing it in the basic range.

Why is dissolved oxygen monitored?

Dissolved oxygen is essential for aquatic life. The water treatment plant monitors incoming lake water's dissolved oxygen levels to ensure environmental sustainability.

Are there microorganisms in our municipal water?

The City of Shelby treats water with chlorine to eliminate harmful microorganisms before distribution.

What are Cryptosporidium and Giardia?

Cryptosporidium and Giardia are microscopic parasites occasionally found in untreated surface waters that can cause gastrointestinal illness if ingested.

Why are chlorine and fluoride added to our water? Can I remove the chlorine taste?

Chlorine is added to eliminate bacteria and prevent waterborne illness, while fluoride provides protection against tooth decay. Both substances are introduced during water treatment. Yes, chlorine dissipates naturally over time, so filling a glass and refrigerating it will reduce the chlorine taste.

Is lead present in our water?

Lead is not present in the public water supply as it leaves our treatment facility. Our system does not contain lead service lines. However, if your home plumbing contains lead solder or fixtures, water that sits in these lines for extended periods may contain lead. Running the tap for several minutes before use should reduce lead levels.

What causes unusual tastes or odors in water?

Water taste and odor variations can occur for numerous reasons and don't necessarily indicate safety issues. Mineral content and chlorine presence affect taste. Sometimes metallic flavors result from household plumbing, especially when taps haven't been used for hours. Newer homes with PVC pipes may temporarily experience altered taste or smell. For taste or odor concerns, run the COLD water (through bathtub spout) for several minutes to flush the lines, or fill a container and let it stand for hours. If odors occur only in hot water, your water heater may need professional inspection, as magnesium anodes used to prevent corrosion can affect odor. Other sources may include food residue or blockages in garbage disposals or drains. For persistent issues, contact Customer Services at 704-484-6866.