City of Sanger

Sources of tap water (both municipal supplies and bottled water) include rivers, lakes, streams, ponds, reservoirs, springs, and groundwater wells. As water travels across land surfaces or through underground layers, it dissolves naturally occurring minerals and, in some instances, radioactive materials, while also potentially collecting substances from animal presence or human activities.

All water, including bottled varieties, may reasonably contain at least small amounts of certain contaminants. The presence of these substances doesn't necessarily indicate a health risk. For more detailed information about contaminants and potential health effects, contact the EPA's Safe Municipal Water Hotline at (800) 426-4791.

Common source water contaminants include:

• Microbial contaminants (viruses, bacteria) from sewage treatment facilities, septic systems, agricultural operations, and wildlife
• Inorganic contaminants (salts, metals) that may occur naturally or result from urban stormwater runoff, industrial/domestic wastewater discharges, oil/gas production, or farming
• Pesticides and herbicides from agriculture, urban runoff, and residential usage
• Organic chemical contaminants, including synthetic and volatile organic compounds from industrial processes, petroleum production, gas stations, stormwater runoff, and septic systems
• Radioactive contaminants that occur naturally or result from oil/gas production and mining

To ensure safe tap water, the EPA establishes regulations limiting contaminant levels in public water systems. Similarly, FDA regulations set limits for contaminants in bottled water to provide equivalent public health protection.

Some water quality issues affecting taste, color, or odor aren't necessarily health concerns. For questions about these aesthetic aspects, contact the system's office directly.

Certain populations may be more vulnerable to specific contaminants, particularly Cryptosporidium. Infants, elderly individuals, and immunocompromised persons (such as those undergoing cancer chemotherapy, organ transplant recipients, people on steroid treatments, and individuals with HIV/AIDS) should seek advice from healthcare providers regarding water consumption. Additional guidance on reducing Cryptosporidium infection risk is available through the Safe Municipal Water Hotline (800-426-4791).

Elevated lead levels in water can cause serious health problems, especially for pregnant women and young children. Lead primarily comes from materials and components in service lines and household plumbing. While we provide high-quality water, we cannot control the materials used in plumbing components. To minimize lead exposure risk, flush your tap for 30 seconds to 2 minutes before using water for drinking or cooking if it has been sitting for several hours. For concerns about lead content, consider water testing. Information about lead in water, testing methods, and exposure reduction steps is available from the Safe Municipal Water Hotline or at http://www.epa.gov/safewater/lead.

1. What should I do if I discover a water leak? If you notice water bubbling from the ground or flowing along the street, please contact Crossroads Utility at (512)246-1400. For leaks on your side of the meter, you'll likely need to contact a licensed plumber.
2. Can I receive credit for a water leak on my property? Please call Crossroads Utility at (512)246-1400 to discuss possible adjustments.
3. Is it possible to have late fees waived? If you didn't receive your bill, fees may be waived – contact Crossroads Utility at (512)246-1400. However, if payment was submitted after the deadline (5:01 pm on the 20th or later), the late fee applies automatically and cannot be waived.
4. What if I didn't receive my bill? Contact Crossroads Utility (512)246-1400 or Wells Branch Municipal Utility District (512)251-9814 for your current balance.
5. Do you accept postdated checks? No, we cannot accept postdated payments.
6. How is winter averaging calculated? Standard winter averaging covers December through February. This average establishes your maximum wastewater charge and is based on water consumption during these three months.
7. What do the abbreviations on my bill mean?
   • BSV (Basic Service Fee): Covers garbage and recycling services, billing administration, and park maintenance fees
   • TCEQ: Texas Commission on Environmental Services fee (0.05% of water and wastewater charges)
   • STORM WM (Storm Water Management): Federally mandated program for storm drainage maintenance
8. My online BillPay wasn't processed on time. What happened? You must provide proof from your bank showing timely submission. When using bank BillPay services, the bank sends a physical check by mail rather than making an electronic transfer. This can take up to 10 days to reach us. Schedule BillPay at least 10 days before the 20th deadline.
9. Can I arrange a payment plan? Yes, but approval is case-by-case. Crossroads will review your account history – contact them at (512)246-1400.
10. What if I can't pay my bill? Visit www.211centraltexas.org to find community resources that may provide assistance.
11. Can automatic credit card payments be scheduled for a date other than the 20th? No, all accounts share the same due date.
12. Why did I receive a bill while away from home? A minimum charge applies whether you're occupying your residence or not.
13. When will my deposit be refunded? Your deposit will be returned when you close your account and after your final bill has been paid in full.