City of Universal City Water Company

Certain populations may face increased vulnerability to microbial contaminants in municipal water, including Cryptosporidium. Infants, elderly individuals, and those with compromised immune systems - such as people undergoing cancer treatment, organ transplant recipients, individuals on steroid therapy, and those with HIV/AIDS - should seek guidance from healthcare providers about their water consumption.

Universal City's water is carefully regulated to ensure safety. The EPA establishes limits for contaminants in public water systems, while FDA regulations set similar standards for bottled water products to protect public health.

Have questions about your water quality report? Universal City residents are welcome to contact the Public Works Service Center at (210) 658-5365 or visit in person at 265 Kitty Hawk Road, Universal City, Texas 78148. Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Public participation opportunities are available at City Council meetings held on the second and fourth Tuesday monthly at 6:30 pm in the City Council Chambers (2150 Universal City Boulevard). Meeting agendas can be found on the city website.

WATER SOURCES:

Universal City's municipal water comes from groundwater sources in the Edwards & Carrizo Aquifers. As water travels through the ground, it dissolves naturally-occurring minerals and can pick up substances from animal presence or human activity.

Potential contaminants in source water include:

• Microbial contaminants from sewage treatment facilities, septic systems, agricultural operations, and wildlife
• Inorganic contaminants including salts and metals from urban runoff, industrial discharges, oil/gas production, and farming
• Pesticides and herbicides from agriculture, urban runoff, and residential usage
• Organic chemical contaminants from industrial processes, petroleum production, gas stations, and septic systems
• Radioactive contaminants occurring naturally or resulting from oil/gas production and mining

En Español: Este informe incluye información importante sobre el agua is potable. Si tiene preguntas o comentarios sobre éste informe en español, choose de llamar al tel. (210) 658-5364 para hablar con una personality bilingüe en español.

1. Where does City of Universal City water come from?
   City of Universal City supplies groundwater to Universal City, Texas.
2. Does City of Universal City test its tap water?
   Yes. Like every public water system, City of Universal City must test its water under the federal Safe Drinking Water Act and publish an annual water quality report (Consumer Confidence Report). Ask the utility for the latest report or look for it on its website.
3. How do I contact City of Universal City?
   Call 210-659-0333 or visit 2150 Universal City Boulevard, Universal City, TX 78148, or use the contact options on the utility’s website.
4. Does City of Universal City water contain lead?
   Water usually leaves the treatment plant without lead. Lead can enter tap water from older service lines, solder and brass fixtures inside homes, especially when water sits in the pipes. Run the tap before drinking if water has been sitting, and ask the utility about lead testing and service line records.
5. Is City of Universal City water hard?
   Hardness depends on the source and changes over time. The annual water quality report lists hardness, or you can test it at home. If it is above about 7 grains per gallon, a water softener sized to your measured hardness will stop scale and spotting.