City of Allen Water Company

The City of Allen Water Utility team is committed to providing "superior" quality municipal water to our customers. Our water system has earned a "superior" rating from the Texas Commission on Environmental Quality (TCEQ), reflecting our staff's dedication to protecting public health through safe and dependable water service. We acknowledge the North Texas Municipal Water District (NTMWD) for their excellent water production.

Where does your water come from? The Water Utilities Division is a municipal utility owned by the City of Allen. We purchase treated water wholesale from NTMWD and store it in our ground storage tanks before distributing it through the city network. NTMWD draws raw water from Lavon Lake and processes it at the Wylie Water Treatment Plant. Besides Lavon Lake, NTMWD maintains water rights in Lake Texoma, Jim Chapman Lake (Cooper Lake), Lake Tawakoni, and the East Fork Raw Water Project (Wetland) to supplement supplies.

The TCEQ completed an assessment of NTMWD's Wylie Water Treatment Plant source water from Lavon Lake, finding some sources susceptible to certain contaminants. Testing requirements are based on this susceptibility and previous data. Any detected contaminants are listed in this Consumer Confidence Report. For more information about source water assessments and protection measures, contact NTMWD's Environmental Services Department at 972.442.5405 or environmental.info@ntmwd.com.

Our water distribution system includes two pump stations, five ground storage tanks, and five elevated storage tanks. We maintain 24 million gallons of ground storage capacity and 9 million gallons of elevated storage, with pumping capacity of 80 million gallons daily. The system encompasses over 462 miles of water mains with more than 4,756 hydrants and 40,943 metered connections. In our water loss audit submitted to the Texas Water Development Board for January-December 2017, we estimated 706,156,000 gallons of water loss. For questions about this audit, please call 214.509.4502.

Why is this report important? All municipal water, including bottled water, can reasonably be expected to contain at least small amounts of contaminants. Their presence doesn't necessarily indicate a health risk. The EPA establishes regulations limiting contaminant levels in public water systems, while FDA regulations set similar limits for bottled water, both designed to protect public health. This Consumer Confidence Report (CCR) summarizes the quality of water Allen provides to customers, listing all federally regulated or monitored contaminants found. The EPA requires testing for up to 97 contaminants, and our water meets all federal standards.

Water can contain various contaminants as it travels over land or underground, dissolving natural minerals and sometimes radioactive materials, and picking up substances from animal or human activities. These may include microbes, inorganic contaminants, pesticides, herbicides, radioactive contaminants, and organic chemicals. NTMWD tests both the raw water in Lavon Lake and the treated water delivered to Allen daily.

Special Notice for Vulnerable Populations: Some individuals may be more susceptible than the general population to certain microbial contaminants in municipal water, particularly cryptosporidium. Infants, some elderly, and immunocompromised persons such as those undergoing chemotherapy, organ transplant recipients, people on steroid treatments, and those with HIV/AIDS or other immune disorders may face higher infection risks. Consult your healthcare provider about municipal water consumption if you have concerns.

1. Where does City of Allen water come from?
   City of Allen supplies purchased surface water to Allen, Texas.
2. Does City of Allen test its tap water?
   Yes. Like every public water system, City of Allen must test its water under the federal Safe Drinking Water Act and publish an annual water quality report (Consumer Confidence Report). Ask the utility for the latest report or look for it on its website.
3. How do I contact City of Allen?
   Call 214-509-4100 or visit 305 Century Parkway, Allen, TX 75013, or use the contact options on the utility’s website.
4. Does City of Allen water contain lead?
   Water usually leaves the treatment plant without lead. Lead can enter tap water from older service lines, solder and brass fixtures inside homes, especially when water sits in the pipes. Run the tap before drinking if water has been sitting, and ask the utility about lead testing and service line records.
5. Is City of Allen water hard?
   Hardness depends on the source and changes over time. The annual water quality report lists hardness, or you can test it at home. If it is above about 7 grains per gallon, a water softener sized to your measured hardness will stop scale and spotting.