Clayton County Water Authority

Clayton County's water supply primarily comes from surface water, including a portion from Flint Lake. Most of our water originates from rainfall collected in Clayton and neighboring counties, stored in our five reservoirs. CCWA serves approximately 275,000 residents.

Our infrastructure includes:

• Three water production facilities
• Three water reclamation facilities
• Five water reservoirs
• Production capacity of 42 million gallons of potable water daily
• Treatment capacity of 38.4 million gallons of wastewater daily

We maintain 32 million gallons of potable water storage in eight ground and four elevated storage tanks. Our team oversees approximately 1,500 miles of water distribution pipes, 1,500 miles of sewer conveyance pipes, and 500 miles of stormwater infrastructure.

We've earned recognition throughout the U.S. and globally as innovative stewards of our most precious natural resource and have been designated one of the 'Top Water Wise Communities' in the U.S. and a 'Utility for the Future - Today' by industry peers.

1. Do you offer a senior citizen discount?
   In 2004, the Senior Citizen Discount for water was discontinued. In recent years, the minimal rate for water has remained low, providing a modest discount to all customers, including seniors.
2. How do I start or stop service?
   Starting or stopping service is straightforward. Simply call us at 970-244-1579 with the service address, effective date, your name, and a mailing address. Please call at least one week before the effective date if possible. For property sales, title companies typically handle transferring utility services and settling final payments.
3. Where and how can I pay my bill? Can I pay online?
   Please see the Pay Your Utility Bill section on our website for payment options.
4. Can you help with my gas and electric questions?
   The City of Grand Junction does not provide gas or electric services. Please contact Xcel Energy at 1-800-895-4999 or Grand Valley Rural Power at 970-242-0040.
5. What is The Ridges irrigation schedule?
   The Ridges Irrigation System typically operates from early April through late October or until the first freeze occurs.
6. Why do I pay year-round for irrigation when it's inactive during winter?
   Irrigation charges covering operational costs of the Ridges Irrigation system are calculated and prorated over 12 months. The total annual cost to customers remains the same whether charged over 7 months or 12 months.
7. How do I get my water shut off for service line repairs?
   Call Customer Service at 970-244-1579 to request temporary water meter shutdown for maintenance. Please don't attempt to turn off water meters yourself, as they're city property. Schedule repairs during business hours (Monday-Friday, 7:00 a.m. to 3:30 p.m.) when possible. For after-hours emergency shutoffs, call 970-242-6707. While your water is off, we recommend installing an isolation valve on your service line for future maintenance needs.
8. My water bill seems high this month. Does this mean I have a leak?
   Not necessarily, but you should call Customer Service at 970-244-1579 to request a re-check of your water meter. If the reading is accurate, you can check for leaks following our step-by-step instructions.
9. How can I prevent pipes from freezing during winter?
   One simple effective method is running a small stream of water (pencil-lead size) through your faucets during cold weather—especially faucets on exterior walls. This helps prevent costly repairs. Additional water usage charges may apply, so customers can join the Drip Program by calling Utility Billing at 970-244-1579. If pipes do freeze, don't forcefully heat waterlines—allow them to thaw naturally.