Jackson County Water Company-WTP

Jackson County Water Company, Inc. is proud to present our Annual Water Quality Report for 2017. We take great pride in our service and this report details the quality of water we deliver to you daily. Our primary goal is providing you with safe, reliable municipal water.

We want you to understand our ongoing efforts to improve treatment processes and protect our water resources. Approximately 95% of our customers receive water from our new treatment facility, which draws groundwater from the Teays Valley Aquifer. The remaining customers receive water from:

• City of Jackson (surface water from Hammertown and Jisco Lake Reservoirs)
• Scioto Water Inc. (groundwater from Scioto River Valley Aquifer)
• Village of Oak Hill (groundwater treated by Jackson County Water Company and Scioto Water Company)

We're pleased to confirm our water meets all federal and state requirements for safety. We had one administrative violation last year related to sampling dates rather than actual contaminant levels (details in the notice following our test results tables).

We want you to feel confident about the quality of water Jackson County Water provides to your home. Our team remains committed to delivering safe, clean water to all our customers.

1. Where can I find LCMUA's office? LCMUA is located at 501 N Shady Shores Dr, Lake Dallas, Texas, near the intersection of Swisher Rd and Shady Shores Dr.
2. How do I establish service in my name? Complete an application, pay a $150 service deposit, and $50 administration fee. Apply online or in person.
3. Can the deposit requirement be waived? Deposits may be waived with proof of 12 consecutive months of good payment history with another water utility. The $50 Administration Fee cannot be waived.
4. When will I receive my deposit back? Your deposit remains on your account until you establish 12 consecutive months of timely payments or close your account, at which point it's credited back.
5. How do I arrange trash collection service? Each municipality contracts separately for solid waste collection. Contact your local government for information.
6. Which service zone am I in? Zone 1 includes Lake Dallas and Shady Shores. Zone 2 covers Hickory Creek. Due dates for each zone are available on the calendar.
7. How can I check my bill amount? Register through our Online Portal to view and print bills or make payments. You can also call 940-497-2999 to speak with Customer Service.
8. What payment methods are accepted? We accept cash, check, debit/credit cards, money orders, and bank drafts. Online payments incur a Convenience Fee. Bank-initiated payments require 3 business days to process.
9. Is paperless billing available? Yes, complete the E-Bill form to Go Green!
10. Why doesn't my meter appear to be read? We use electronic readers that transmit data remotely, even if the meter is covered with grass.
11. What should I do if I discover a leak? During business hours, call 940-497-2999 for a technician to shut off your water. After hours, contact the on-call technician at 940-222-1988 for emergency assistance.
12. Why is my water bill unusually high? Common causes include sprinkler systems (using up to 25 gallons per minute per zone), undetected leaks, and running toilets. We offer toilet leak detection tablets at our office.
13. How do I discontinue service? Visit or call our office at 940-497-2999. After identity verification, we'll schedule disconnection during business hours.
14. What causes occasional taste and odor variations? All water has unique characteristics. Summer algae blooms, temperature changes, and heavy rainfall can affect taste and odor without impacting safety.