Kenmore Village

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1. How do I pay my water bill? Most payment options will remain available. You can pay online, by phone at 866-790-7218, in person at 1345 W Broadway, or mail your check and bill stub to Missoula Water, P.O. Box 5388, Missoula, MT 59806. See more details under Pay Your Bill.
2. How do I open or close a water account? Moving In: Apply for water service by phone at (406) 552-6700 or visit 1345 West Broadway in person. You'll need your company name, personal ID number, phone number, names of spouse/roommates, mailing address, and landlord information. A service deposit is required. Moving Out: The account holder must notify us of their departure date. A final bill will be mailed after account closure. We cannot adjust billing for late notifications.
3. How do I request a water meter? Missoula Water installs meters at no charge if plumbing reconfiguration isn't needed. Schedule an appointment with our service department at 406-552-6700 to evaluate meter installation feasibility. If plumbing changes are necessary, we'll provide a meter to your plumber and inspect the installation afterward to update your billing.
4. Do I qualify for a low income discount on my water bill and how much is it? Eligibility: Customers become eligible through annual qualification for the Low Income Energy Assistance Program (LIEAP). You must provide proof of LIEAP qualification. Application: Contact the Human Resource Council at (406) 728-3710, 1801 S. Higgins, for LIEAP applications. A release form is included with the application, and HRC will notify us when you qualify. Visit the Human Resource Council website for more LIEAP information. Discount: Eligible customers receive a $6.58 reduction in their monthly flat or metered rate, applicable only to current billing periods, not previous balances.
5. I'm a priority customer, do I need to do anything to maintain my designation? Priority customers need not take action. Current priority customer records have been transferred during the transition from Mountain Water Company to Missoula Water.
6. What payment forms do you accept? We accept VISA, MasterCard, check, cash, or money order payments.
7. What is a priority customer and how do I apply? A priority customer is someone whose water service interruption could create a life-threatening situation or emergency. Examples include individuals dependent on kidney dialysis equipment or businesses providing essential medical services where water disruption could cause medical harm. If you meet these criteria, complete and submit the Priority Customer Designation Form to P.O. Box 5388, Missoula, MT 59806-5388.
8. When the City of Missoula assumes ownership of the water utility, will my service be interrupted? Missoula Water will provide continuous water service throughout the transition. If you experience unexpected service interruption, contact us immediately at (406)552-6700.