Metropolitan DWID

Metro Water District delivers high-quality water to residents throughout our service area. This annual report confirms our commitment to meeting all municipal water standards. We believe informed customers are our strongest allies in maintaining necessary improvements for high-quality water.

Water Source Information: Our district utilizes groundwater from the southwestern Tucson Basin aquifer. This aquifer is primarily replenished by mountain runoff and rainfall that infiltrates through the Cañada del Oro Wash and Rillito River. Our service area encompasses approximately 23 square miles in northwest metropolitan Tucson, stretching from Lambert Lane (north) to River Road (south), and from Thornydale Road (west) to First Avenue and Oracle Road (east).

We operate 26 active wells that draw water from depths ranging from 152 to 454 feet. This water is either stored in reservoirs or directly distributed through our underground pipeline network to your home via gravity or pressure systems.

Water Quality Testing: In 2017, we conducted comprehensive testing by collecting 2,293 water samples from wells, storage facilities, distribution points, and residential homes. Our trained staff works with state-certified laboratories to analyze these samples, and we coordinate closely with the Arizona Department of Environmental Quality (ADEQ) to ensure all water quality standards are met.

Potential Contaminants: While water consists primarily of hydrogen and oxygen, it naturally contains minerals that affect taste and hardness. Both natural and human-caused contaminants can be present in water supplies, which is why rigorous testing and the Safe Drinking Water Act are essential.

In 2017, we tested for 73 regulated contaminants required by safe drinking water standards, plus an additional 133 unregulated substances. All detected contaminants were within Safe Drinking Water Act limits. Municipal water, including bottled water, may reasonably contain small amounts of some contaminants, though their presence doesn't necessarily indicate a health risk.

For detailed information about contaminants and potential health effects, contact the EPA's Safe Drinking Water Hotline at 1-800-426-4791 or visit their website at http://water.epa.gov/drink/.

Water Treatment: The District adds chlorine to eliminate potential microbiological contamination in our water system. If you notice a persistent chlorine taste or smell, please contact our office for assistance.

1. What is the benefit of Auto-Pay?

   Auto-Pay provides the convenience of making time-sensitive payments without writing checks. Your water bill will be automatically paid from your account even when you're away.

2. How secure and reliable is Auto-Pay?

   Auto-Pay offers a secure, dependable payment method. When authorized, the City of East Lansing will withdraw your tax amount directly from your designated bank account. These transactions appear on your monthly bank statement.

3. Does the City charge a fee for this service?

   The City of East Lansing provides this service at no charge. We recommend checking with your financial institution to confirm whether ACH transactions are offered free of charge.

4. Will I still receive a tax bill?

   Yes, you'll still receive tax bills mailed on July 1 and December 1 annually, but they're for record-keeping purposes only.

5. What happens if a payment is rejected?

   Payments may be rejected due to insufficient funds, closed accounts, or other reasons. If this occurs, a $25 fee will be added to your bill, along with applicable penalties if payment isn't received by the due date. Electronic resubmission isn't available for returned payments.

6. What if my banking information changes?

   Notify the Treasury Department by submitting a new enrollment form with your updated information, including the effective date. Allow 14 days for processing to avoid the $25 failed payment fee.

7. Who do I contact for more information?

   For additional information about this service, contact the City of East Lansing's Treasury Department at (517) 319-6872.

8. Who is eligible to vote in Michigan?

   To be eligible, you must be a U.S. citizen, at least 18 years old by Election Day, a resident of the city or township where you're applying to vote, and not confined to jail after conviction or sentencing.

9. When can I register to vote?

   You can register anytime, but must be registered at least 30 days before an election to vote in that election. Start by completing the Voter Registration Application.

10. Where can I register?

    Registration is available at your city or township clerk's office or at any Secretary of State branch office throughout Michigan.