Schenectady City Water Works

We are pleased to present you with the 2017 Annual Municipal Water Quality Report. Throughout 2017, your tap water met all New York State health standards for safe municipal water. This report provides a snapshot of last year's water quality testing results.

Our water comes from the Great Flats Aquifer, an abundant groundwater source. We extract water through twelve 70-foot drilled wells at our Rice Road treatment facility in Rotterdam. The water naturally maintains excellent quality and requires only minimal treatment: chlorination for disinfection, fluoridation for dental health, and inorganic phosphates for system protection.

In 2017, we maintained consistent service to approximately 62,000 residents in Schenectady through 19,000 service connections, as well as portions of Niskayuna and Rotterdam. We produced 4,395,517,660 gallons of water total, with a daily average of 12,042,514 gallons. Our peak usage day reached 18,229,382 gallons.

City metered water customers paid $0.002577 per gallon in 2017, with typical flat-rate households paying approximately $257.85 annually. To improve system efficiency, we'll be conducting leak detection and flushing programs in summer 2018.

For questions about this report or your municipal water, please contact the Department of Water at Room 206, City Hall, Schenectady, NY 12305, or call 518-382-5023. We're committed to keeping you informed about your water quality and protection efforts.

Frequently Asked Questions about Municipal Services:

1. Can I pay my City water bill online?
   Water and sewer bills can be paid online using debit cards, credit cards, or electronic checks. The city is currently evaluating options to extend online payment capabilities to additional municipal services.
2. How do I retrieve a vehicle from impound?
   If your vehicle was impounded by the Ankeny Police Department, you must obtain an impound release in person at Ankeny Police Headquarters, 411 SW Ordnance Rd, during regular business hours (Monday-Friday, 8:00 a.m. to 5:00 p.m.).
3. What are the late return policies for Kirkendall Public Library items?
   Late fees begin accumulating after closing on the due date and continue for each day the library is open. Borrowing privileges are suspended when unpaid fines exceed $5.00. Blu-Rays and DVDs incur fees of 50 cents per day overdue, while other items are charged 20 cents per day. More information is available under Departments > Library > About the Library > Fines and Fees.
4. Who handles ambulance billing questions?
   Please contact the Ankeny Fire Department Administrative Office at (515) 965-6469 for assistance with ambulance billing inquiries.
5. Will the Fire Department submit my insurance claim?
   The Ankeny Fire Department will submit claims to Medicare, Medicaid, and private insurance providers with proper documentation. A signature from you or a family member is required before claim submission. If this signature cannot be obtained during service, a form will be mailed requesting your signature and basic insurance information.