St Charles

The City of St. Charles Water Division delivers safe water to approximately 33,000 residents throughout our service area. Our dedicated team of eight full-time professionals maintains extensive infrastructure including:

• Seven water supply wells
• Six storage reservoirs
• 221 miles of water main
• Over 3,400 regulators
• 2,700 fire hydrants
• 12,000 domestic service connections

Currently, our average daily water usage is 4.5 million gallons. Our highest recorded usage was 9,741,000 gallons on June 26, 2006. As required by state and federal regulations, we chlorinate and fluoridate our water supply.

St. Charles utilizes groundwater from two separate aquifers. Wells 7, 9, 11, and 13 draw from the St. Charles Sand and Gravel Aquifer, while wells 3, 4, and 8 tap into the deeper Galesville sandstone formation.

The Illinois Environmental Protection Agency (IEPA) has completed a Source Water Assessment for our supply. This assessment identifies potential contamination pathways to our groundwater. For a copy of this information, please contact Public Works at (630) 377-4405.

Health Information: Certain populations may be more vulnerable to water contaminants than others. People with compromised immune systems, including those undergoing chemotherapy, organ transplant recipients, HIV/AIDS patients, some elderly individuals, and infants may face increased risks. These individuals should consult healthcare providers about their water consumption. Guidelines from the USEPA/CDC on reducing infection risks are available via the Safe Drinking Water Hotline (1-800-426-4791) or at http://www.epa.gov/safewater/.

FAQs - The following questions and answers are provided for informational purposes only. This is not legal advice and should not replace professional consultation. Please consult your attorney for legal guidance. These general answers may not apply to your specific situation. You can also check our 'Who do I call for...' directory.

1. When is Trick or Treating in our community?
2. What are the local curfew restrictions?
3. What number should I call for non-emergency police matters?
4. Is there a noise ordinance in our city?
5. How does curbside recycling operate?
6. What is the safest way to navigate multi-lane roundabouts?
7. Who should I contact about speeding on residential streets?
8. How do I report junk and debris issues on neighboring properties?
9. What are the local parking regulations?
10. Where can I pay traffic or ordinance violations?
11. When can I place garbage for collection?
12. How quickly must I clear snow from my sidewalk after a storm?
13. Are open burns permitted within city limits?
14. How do I obtain a copy of my birth certificate?
15. Is recycling mandatory?

Large Item and Metal Removal: Residents must contact the City to schedule pickup of large items and metal. Schedule by calling 920-886-6251 and leaving a detailed message with your name, address, and phone number. Alternatively, visit the Public Works and Utilities Department page for online scheduling.

Pickups occur during even-numbered months (February, April, June, August, October, and December) according to your location zone. Schedule your pickup by 8 p.m. Tuesday of your collection week. Items should not be placed at the curb more than 48 hours before your scheduled pickup day.