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SoftPro vs Watts: Capacity, Technology, Installation, Maintenance, Warranty Comparison

By Craig Phillips January 03, 2024 0 comments

Hard Water: Challenges and Solutions

Living with hard water can be a frustrating experience. Dishes come out spotty, hair is limp and dull, and cleaning becomes a battle against stubborn mineral deposits. But fear not, there's hope! Water softeners offer a powerful solution to tackle hard water woes, and two leading brands in the market stand out: SoftPro and Watts.

What is Hard Water?

Hard water occurs when groundwater dissolves minerals like calcium and magnesium from rocks and soil. While these minerals are essential for health, their high levels in water can cause numerous problems, including:

  • Scale buildup: Mineral deposits form on pipes, fixtures, and appliances, reducing efficiency and lifespan.
  • Soap scum: Soap reacts with hard water minerals, forming an unsightly film that hinders cleaning.
  • Dry skin and hair: Hard water strips away natural oils, leaving skin dry and itchy and hair dull and frizzy.
  • Increased cleaning effort: Hard water requires more detergent and scrubbing to achieve the same cleaning results.

Hard Water Solutions

Before diving into the SoftPro vs Watts comparison, let's explore the two main types of water softeners:

  • Salt-based: These traditional softeners use sodium chloride (salt) to exchange hard water minerals with sodium ions. They are highly effective but require regular salt refills and produce salty wastewater.
  • Salt-free: These alternative systems utilize various technologies, such as template resin or electromagnetic fields, to modify hard water minerals and prevent scale buildup. They are generally more environmentally friendly and require less maintenance, but their effectiveness may vary depending on the level of hardness.

Head-to-Head Comparison: SoftPro Water Softener vs Watts

Now that we've laid the groundwork on hard water and its solutions, let's delve into the specifics of SoftPro and Watts water softeners:

Technology Showdown: Salt-Free vs. Salt-Based

  • SoftPro's Salt-Free Technology:
    • How it works: SoftPro utilizes a template resin technology that "captures" and resizes hard water minerals without using salt. This prevents scale buildup but retains beneficial minerals.
    • Benefits: Eco-friendly, low maintenance, no salty wastewater, retains some minerals.
    • Limitations: May not be as effective for extremely hard water, higher upfront cost.
  • Watts' Traditional Salt-Based System:
    • How it works: Watts softeners use a standard ion exchange process, replacing hard water minerals with sodium ions through salt-filled tanks.
    • Benefits: Highly effective for all hardness levels, lower upfront cost.
    • Drawbacks: Requires regular salt refills, generates salty wastewater, potential sodium intake concerns, higher maintenance needs.

Deciding between Technologies:

  • Water hardness level: If your water hardness is moderate, SoftPro might be sufficient. For very hard water, Watts' salt-based system is generally more effective.
  • Environmental impact: SoftPro's salt-free technology is eco-friendly, while Watts' system requires salt production and disposal.
  • Budget: SoftPro has a higher upfront cost but no ongoing salt expenses. Watts has a lower initial cost but requires regular salt purchases.

Feature Face-Off: Comparing Capabilities and Specifications

Beyond technology, let's dive into the practical features that differentiate SoftPro and Watts water softeners:

Capacity and Performance

  • SoftPro: Offers a range of capacities from 3,000 to 40,000 grains, suitable for small apartments to large homes. Performance depends on the chosen model, with some models targeting specific water hardness levels.
  • Watts: Boasts a wider range of capacities, from 1,500 to 75,000 grains, catering to diverse water usage needs. Their systems generally deliver high softening efficiency for all hardness levels.

Installation and Maintenance

  • SoftPro: Installation is generally DIY-friendly for most models, with clear instructions and readily available resources. Maintenance is minimal, requiring only periodic cleaning and occasional filter replacement.
  • Watts: Some Watts models require professional installation due to their complexity, while others are DIY-friendly. Maintenance involves regular salt refilling, periodic cleaning of the tank and components, and potential service checks.

Warranty and Customer Support

  • SoftPro: Offers a lifetime warranty on the softener tank and a 5-year warranty on electrical components. Customer support is available through phone, email, and online resources.
  • Watts: Provides a standard 5-year warranty on the entire system. Customer support is offered through phone, email, and a network of authorized dealers.

Comparing Key Features:




Capacity range

3,000 - 40,000 grains

1,500 - 75,000 grains


Salt-free (template resin)

Salt-based (ion exchange)


DIY-friendly (most models)

DIY-friendly (some models), professional recommended for others



Regular salt refilling, periodic cleaning


Lifetime (tank), 5 years (electrical)

5 years (entire system)

Costing Out the Difference: Price and Investment

With features and capabilities laid out, let's examine the financial aspects of choosing between SoftPro and Watts:

Initial Purchase Price

  • SoftPro: The upfront cost tends to be higher than comparable Watts models due to the innovative technology. Initial price points range from $500 to $1,500 depending on capacity and features.
  • Watts: Generally more affordable initially, with options starting around $300 for smaller models. However, consider that higher-capacity Watts systems can rival SoftPro's price tag.

Ongoing Expenses

  • SoftPro: Primarily involves occasional filter replacements, costing around $50-$100 each. No salt expenses.
  • Watts: Requires regular salt refills, with average monthly costs ranging from $10 to $30 depending on water usage and hardness. Additional maintenance costs may occur, such as cleaning chemicals or service calls.

Energy Consumption

  • SoftPro: Generally consumes less energy compared to Watts' systems, especially salt-regenerating models. This translates to potential long-term energy savings.
  • Watts: Energy consumption can vary depending on the specific model and its regeneration cycle. Some newer Watts models offer energy-saving features.

Cost Considerations

  • Short-term: SoftPro might seem more expensive upfront, but consider its lower ongoing costs. Watts offers immediate affordability but incurs salt and maintenance expenses.
  • Long-term: SoftPro's lack of salt usage and lower maintenance can lead to significant cost savings over time, especially for high water usage households. Watts' long-term costs depend on individual water hardness and usage patterns.

User Feedback and Expert Opinions and Reviews

Now that we've explored the technical side, let's see what actual users and water treatment professionals have to say about SoftPro and Watts:

Analyzing Customer Reviews

  • SoftPro: Users generally praise its ease of installation, minimal maintenance, and eco-friendliness. Some report concerns about its effectiveness for very hard water, particularly in older models.
  • Watts: Users appreciate the high softening performance, affordability, and brand reputation. Complaints might mention salt usage, maintenance needs, and potential sodium intake concerns.

Key Takeaways from Reviews

  • SoftPro: Ideal for moderate water hardness, environmentally conscious users, and DIY enthusiasts. Consider limitations for extremely hard water.
  • Watts: Effective for all hardness levels, budget-conscious buyers, and those comfortable with regular maintenance. Be mindful of salt usage and potential sodium intake.

Consulting Expert Insights

  • Water treatment professionals acknowledge the innovative technology and environmental benefits of SoftPro. They advise testing water hardness to determine its suitability.
  • Experts commend Watts' proven track record, performance, and wide range of options. They emphasize the importance of proper installation and maintenance for optimal efficiency.

Expert Consensus

  • Choice depends on water hardness: SoftPro for moderate, Watts for very hard.
  • Consider environmental impact: SoftPro eco-friendly, Watts requires salt production and disposal.
  • Maintenance & budget: SoftPro minimal, Watts regular with salt cost.



Choosing the Right Water Softener for You: Matching Your Needs with the Best Option

With all the information laid out, it's time to put it into action and choose the water softener that perfectly suits your needs:

Assessing Your Water Quality and Needs

Before diving into specific models, understand your unique situation:

  • Water hardness: Get your water tested to determine the level of hardness (ppm or grains per gallon). This significantly impacts your choice.
  • Water usage: Estimate your household's average daily water consumption to choose a system with sufficient capacity.
  • Budget: Consider both upfront and ongoing costs, including salt expenses, maintenance, and potential energy savings.
  • Environmental concerns: If minimizing your ecological footprint is crucial, a salt-free option like SoftPro might be your preference.
  • DIY capabilities: Assess your comfort level with installation and maintenance. Some Watts models may require professional assistance.

Prioritizing Your Preferences

Now, identify your key priorities to guide your final decision:

  • Technical innovation and eco-friendliness: Go for SoftPro if these are top priorities, especially for moderately hard water.
  • High softening performance and affordability: Choose Watts if maximum effectiveness and lower upfront cost are critical, even with salt usage and maintenance.
  • Minimal maintenance and ease of use: SoftPro's simple setup and minimal upkeep might be ideal for busy individuals or DIY enthusiasts.
  • Proven track record and brand reputation: If established brand history and a wide range of options matter, Watts is a strong contender.

Additional Resources and Considerations

Beyond the two main brands, remember these supporting factors:

  • Local dealers and installers: Research reputable professionals near you for purchase, installation, and potential service needs.
  • Water filtration and complementary solutions: Explore additional water treatment options like filtration systems to address specific concerns beyond hardness.
  • Reading further reviews and comparisons: Utilize online resources and consumer reports to delve deeper into specific models and user experiences.

Making an Informed Decision: SoftPro vs Watts

Choosing between SoftPro and Watts is not a one-size-fits-all answer. By understanding your water conditions, priorities, and budget, you can confidently navigate the comparison and select the optimal water softener for your unique needs. Remember, the ideal choice lies in a perfect match between your specific situation and the strengths of each brand.

So, whether you prioritize environmental consciousness and DIY ease with SoftPro or favor high performance and affordability with Watts, rest assured that you've equipped yourself with the knowledge and insights to make an informed decision. Embrace the freedom of soft water and enjoy all its benefits in your home!

You can also read more articles about SoftPro compared to other brands, including SoftPro vs WECO and SoftPro vs Culligan.

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