
Andover, Massachusetts | Municipal Water Utility Company | Public Service Announcement
Residents using Andover Water Department municipal supply may be exposed to several concerning contaminants including Carbon tetrachloride, 1,2,4-Trichlorobenzene and Chlorite, while also experiencing notably elevated water hardness levels. The Andover Water Department provides municipal water sourced from Surface water reservoirs to service the community.
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Andover Water Department Area Details

Area served:
Andover, Massachusetts

Population served:
33960

Water source:
Surface water

Phone:
763-755-5100

Address:
1685 Crosstown Boulevard Nw, Andover, MA 55304

3date
Contaminants Detected In Andover, Massachusetts
Bromate; Bromodichloromethane; Chloroform; Chromium (hexavalent); Dibromochloromethane; Total trihalomethanes (TTHMs); Bromodichloromethane; Aluminum;… more

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Andover Water Department
Annual Municipal Water Report
List of Municipal Water Contaminants Tested by Andover Water Department
Tested But Not Detected:
1,1-Dichloroethane; 1,2,3-Trichloropropane; 1,2-Dibromo-3-chloropropane (DBCP); 1,3-Butadiene; 1,4-Dioxane; 2,4,5-TP (Silvex); 2,4-D; 3-Hydroxycarbofuran; Alachlor (Lasso); Aldicarb; Aldicarb sulfone; Aldicarb sulfoxide; Aldrin; Antimony; Arsenic; Atrazine; Benzo[a]pyrene; Beryllium; Bromochloromethane; Bromomethane; Butachlor; Cadmium; Carbaryl; Carbofuran; Chlordane; Chlorodifluoromethane; Chloromethane; Chromium (total); Cobalt; Cyanide; Dalapon; Di(2-ethylhexyl) adipate; Di(2-ethylhexyl) phthalate; Dicamba; Dieldrin; Dinoseb; Endrin; Ethylene dibromide; Heptachlor; Heptachlor epoxide; Hexachlorobenzene (HCB); Hexachlorocyclopentadiene; Lindane; Mercury (inorganic); Methomyl; Methoxychlor; Metolachlor; Metribuzin; Molybdenum; Nitrite; Oxamyl (Vydate); Pentachlorophenol; Perfluorobutane sulfonate (PFBS); Perfluoroheptanoic acid (PFHPA); Perfluorohexane sulfonate (PFHXS); Perfluorononanoic acid (PFNA); Perfluorooctane sulfonate (PFOS); Perfluorooctanoic acid (PFOA); Picloram; Polychlorinated biphenyls (PCBs); Propachlor; Selenium; Silver; Simazine; Thallium; Toxaphene

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Andover Water Department
About Us
Providing Safe Municipal Water to Andover Residents
Your municipal water comes from a groundwater source consisting of eight wells ranging from 262 to 547 feet deep. These wells draw water from the Mt. Bob, Quaternary Buried Artesian, and Tunnel City-Wonewoc aquifers. The Andover Water Department works diligently to provide safe, reliable water that meets federal and state quality standards.
For questions about your municipal water, contact Brian Kraabel, Public Utilities Administrator, at 763-767-5180 or b.kraabel@andovermn.gov. We welcome your participation in decisions affecting water quality.
The U.S. Environmental Protection Agency establishes safety standards that limit contaminant levels in municipal water, ensuring it's safe for consumption. Similarly, the FDA regulates bottled water quality. It's important to understand that all water, including bottled water, typically contains small amounts of contaminants, which doesn't necessarily indicate a health risk.
For more information about contaminants and potential health effects, call the EPA's Safe Water Hotline at 1-800-426-4791.
Andover Monitoring Results
This report covers our monitoring from January 1 to December 31, 2017. We collaborate with the Minnesota Department of Health to test for over 100 contaminants. Finding trace amounts of contaminants is normal, as no water supply is completely contaminant-free. Our standards protect residents from potentially harmful substances.
Understanding Your Water Source
Minnesota's primary water sources include groundwater (75% of supply) from aquifers beneath the surface, and surface water (25%) from lakes, rivers, and streams. Contaminants can enter these sources from natural environments and human activities.
Five major contaminant types can affect water quality:
- Microbial contaminants (viruses, bacteria, parasites) from sewage treatment, septic systems, livestock operations, and wildlife
- Inorganic contaminants (salts, metals) from natural sources, oil/gas production, mining, farming, urban runoff, and wastewater
- Pesticides and herbicides from agriculture, urban runoff, and residential uses
- Organic chemical contaminants from industrial processes, petroleum production, gas stations, runoff, and septic systems
- Radioactive contaminants from natural sources, mining, and oil/gas development
The Minnesota Department of Health provides source water assessments with information about how Andover protects water sources, nearby threats, and geological factors affecting water quality. Find these assessments at www.health.state.mn.us/divs/eh/water/swp/swa/ or call 651-201-4700.
Lead in Municipal Water
Lead exposure can cause serious health issues, particularly for babies, children under six, and pregnant women. Lead rarely occurs in source water but can enter your supply through lead service lines and household plumbing. While Andover provides quality water, we cannot control plumbing materials in private buildings.
To reduce potential lead exposure:
- Run water for 30-60 seconds before using it for drinking or cooking if it hasn't been used for over six hours. If you have a lead service line, longer flushing may be necessary.
You can check for lead service lines by contacting your municipal water system or following guidelines at: https://www.mprnews.org/story/2016

For more information on your municipal water, visit the U.S. Environmental Protection Agency:
Andover Water Department Municipal Water Company and EPAAndover Water Department Municipal Water Report Information
Wells and Water Supply
The City of Andover maintains 8 high-production wells with capacities ranging from 850 to 2500 gallons per minute (GPM). Two wells are reserved for peak demand periods, while the remaining six operate continuously during summer and on rotation during winter months.
Water Treatment Process
The Water Treatment Facility, located at 1815 Crosstown Blvd, began operations in 2002. This facility can process up to 9 million gallons daily. Winter usage averages 1.3 million gallons per day, while summer peak demand reaches 6.4 million gallons daily, with record highs of 8.8 million gallons.
The treatment process includes:
- Aeration
- Detention
- Filtration
- Chemical additions throughout the process
After filtration, water enters a 1.5-million-gallon reservoir until needed. Andover's water supply has an average hardness of 13 grains.
Water Towers and Distribution
Andover utilizes two water towers: a 0.5-million-gallon tank for the west side (Rose Park area) and a 1-million-gallon tank near City Hall at Hanson and Crosstown Boulevards. The system operates in two pressure zones, with the smaller tank serving the lower zone at 55 PSI maximum pressure, while the larger tank services most of the city at 60-70 PSI.
Two connecting valves automatically open when the smaller tower's level drops, allowing the larger tower to supplement it until preset levels are reached. Western residents may notice pressure fluctuations when these valves activate. Future capital improvement plans include removing the smaller tower to create a unified pressure system.
When demand exceeds treatment capacity, untreated wells must operate to compensate, which can introduce iron and manganese into certain areas, affecting water quality. A Supervisory Control And Data Acquisition (SCADA) system provides 24/7 monitoring and control of both water treatment and sanitary sewer lift stations, with automatic alerts for operators.
Seasonal Water Restrictions
Summer water usage can exceed winter consumption by 600%. To ensure adequate supply for all users and maintain fire protection capabilities, Andover enforces water restrictions from May 1 through August 31 each year. July's water usage typically reaches six times that of January's consumption.
Lawn irrigation follows an odd/even system based on street address numbers matching calendar days, with no watering permitted between 12 p.m. and 6 p.m. when evaporation rates are highest and water towers need to refill.
Municipal Water Utility Company FAQ

For more information on your municipal water, visit the U.S. CDC:
Andover Water Department Municipal Water Company and CDC.. ...

Andover Water Department provides municipal water services to the public of Andover and Andover, Massachusetts.
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