City of Conover

The City of Conover proudly presents the 2017 Annual Water Quality Report. This document provides an overview of the municipal water quality throughout 2017, including details about water sources, contents, and compliance with regulatory standards.

Our ongoing mission is to deliver safe, reliable water to all residents. We continually strive to enhance our treatment processes and protect our valuable water resources. We're dedicated to ensuring your water quality and providing transparent information because informed residents are our greatest allies.

For questions about this report or your water service, please contact Brian Bradshaw at (828) 464-4808. We encourage our valued customers to learn more about their water utility by attending our regularly scheduled City Council meetings held the first Monday of each month at 7:00 PM in the City Hall Council Chambers.

Conover purchases its water from the City of Hickory, which treats surface water from Lake Hickory on the Catawba River. Conover owns a three million gallon daily capacity and currently utilizes approximately 1.58 million gallons per day, serving roughly 5,658 customers. The city manages its own distribution system, including approximately 150 kilometers of water lines and two one-million gallon elevated storage tanks. Test results presented represent data from both Conover and Hickory's water systems.

The North Carolina Department of Environment and Natural Resources (DENR) conducted assessments for all drinking water sources through the Source Water Assessment Program (SWAP). These evaluations determined each water source's susceptibility to Potential Contaminant Sources, with ratings of Higher, Moderate or Lower based on contaminant ratings and inherent vulnerability characteristics.

1. What fees does the County charge for water service?
2. What is the Water Debt Fee?
3. What are the connection costs and associated fees?
4. Do I need to pay these costs if I choose not to connect?
5. Will rates increase in the future?
6. Who covers the cost for connecting from the street to my residence?
7. What pipe type and size will I need for my home connection?
8. Who handles boring under the street if the waterline is across the road?
9. Does the County offer financing options?
10. Are there penalties for not connecting to the system?
11. What is the source of Medina County's water supply?
12. When is an external meter and vault required?
13. Will public water access increase development in our neighborhood?
14. Can I maintain my existing well or cistern?
15. What does a "Boil Alert" actually mean for residents?
16. What are effective ways to conserve water?
17. What should residents know about lead in tap water?