City of Lincolnton

We're proud to present this year's Annual Drinking Water Quality Report – a snapshot of last year's water quality metrics. This report includes information about your water source, its contents, and how it measures against regulatory standards.

Our constant mission is to deliver safe, reliable water to your tap. We continuously strive to enhance our treatment processes and protect our valuable water resources. We believe in keeping our customers informed about their water quality because educated consumers are our strongest allies.

If you have questions about this report or your water service, please contact Robert Pearson, Water Resources Director at (704) 736-8970. We encourage our valued customers to learn more about their water utility operations.

The North Carolina Department of Environment and Natural Resources (DENR), Public Water Supply (PWS) Section, conducted assessments of all drinking water sources across North Carolina through their Source Water Assessment Program (SWAP). These assessments evaluate each drinking water source's vulnerability to Potential Contaminant Sources (PCSs). Assessment results are available in SWAP Reports that include maps, background information, and susceptibility ratings of Higher, Moderate, or Lower. The City of Lincolnton's susceptibility rating was determined by analyzing contaminant ratings and inherent vulnerability factors of our watershed and assessment area.

1. How could my water usage be so high? Your meter readings may have been difficult to interpret or incorrectly recorded. You might have an undetected leak in a toilet or faucet. Contact our office, and we'll work with you to identify the issue.
2. What should I do about low water pressure? First check your meter and surrounding area for potential leaks. Then call our office to report the pressure issue in your location.
3. Why is my water discolored? Recent repairs may have introduced air into the lines, creating a milky appearance. This typically clears quickly.
4. What chemicals are added to our municipal water? We only use chemicals approved by the National Safety Foundation specifically for treating drinking water.
5. My water tastes and smells unusual. Is it safe? All public water systems must maintain minimum disinfectant levels by state law – 0.2 mg/L chlorine (tested at line endpoints) or 0.5 mg/L for systems using chloramine. We test disinfectant levels daily to ensure safety.
6. Why do particles appear when running hot water? Your water heater likely needs flushing. CAUTION: Most manufacturers recommend hiring a professional for this service. If attempting yourself, carefully follow the owner's manual to prevent injury or damage.
7. Why do I have a previous balance when I sent my payment? We may have received your payment after the due date or not received it at all. Call our office for assistance resolving this issue.