City of Mount Airy

The City of Mount Airy's municipal water meets all Federal and State requirements. Here's what you should know:

Water, including bottled varieties, naturally contains small amounts of some contaminants. Their presence doesn't necessarily indicate a health risk. For more information about contaminants and potential health effects, contact the Environmental Protection Agency's Safe Municipal Water Hotline (800-426-4791).

Certain populations may be more vulnerable to water contaminants than others. Those with compromised immune systems—including cancer patients undergoing chemotherapy, organ transplant recipients, people with HIV/AIDS, elderly individuals, and infants—should seek advice from healthcare providers about their water consumption. The EPA/CDC provides guidelines for reducing Cryptosporidium and microbial contamination risks through their Safe Water Hotline.

Elevated lead levels can cause serious health complications, especially for pregnant women and young children. Lead primarily enters municipal water through service lines and household plumbing materials. While Mount Airy provides quality water, they cannot control the materials used in home plumbing systems. To minimize lead exposure, flush your tap for 30 seconds to 2 minutes before using water for consumption when it has been sitting for several hours.

Mount Airy operates two surface water treatment facilities. The F.G. Doggett Facility on Doggett Water Plant Road draws from Stewarts Creek, while the H.L. Spencer Facility on Orchard Street utilizes Lovills Creek. Both underwent major upgrades between 1991-1995 and continuously implement the latest water treatment technologies to ensure high-quality municipal water for residents.

1. HOW DO I OPEN AN ACCOUNT?
   Visit City Hall to complete a New Service Application with valid ID for the primary account holder. Required deposits include: Water $75, Sewer $35, Garbage $13, and Connect Fee $10, totaling $133. Areas without city sewer service are exempt from the $35 sewer deposit, reducing the total to $98.
2. HOW DO I TRANSFER MY SERVICE?
   Current customers relocating within our service area need to visit City Hall to complete a New Service Application and a disconnect form for the previous address. We'll transfer existing deposits and balances. A $25 transfer fee applies.
3. WHAT ARE MY WATER RATES?
   Residential customers pay a monthly fee based on meter size and consumption (measured in gallons):
   • Residential Minimum Bill: $46.25
   • First 10,000 gallons: $4.93 per 1,000
   • Over 10,001 gallons: $5.18 per 1,000
4. HOW ARE SEWER RATES DETERMINED?
   Residential sewer rates are calculated using the average water usage from December, January, and February (typically lower consumption months). This average is multiplied by the per-thousand rate and added to the base minimum. This establishes the rate for the upcoming fiscal year beginning October 1st. Commercial rates are based on actual water usage with a minimum but no maximum rate.