City of Asheboro

The City of Asheboro is proud to present the 2017 Water Quality Report. This document summarizes the quality of municipal water provided to our customers throughout the year. Our primary goal has always been ensuring the water we deliver meets or exceeds the highest standards established by the EPA and state regulations.

We're pleased to report that in 2017, we successfully achieved this goal by meeting or surpassing nearly all regulatory requirements. We encourage you to review this report to understand our commitment to maintaining these standards and providing the best possible water to our citizens.

If you have questions about this report or your water service, please contact Michael Rhoney, Water Resources Director at (336) 626-1201 Ext. 258. We value our customers and want you to be fully informed about your municipal utility.

Water Quality Data and Testing
The Asheboro Water Treatment Plant (PWS ID No. 02-76-010) conducts tests for over 150 constituents to ensure your water safety. For the 2017 calendar year, all water distributed to homes and businesses complied with federal and state requirements. The report includes regulated substances detected in our finished water between January 1 and December 31, 2017.

Water Sources
The City of Asheboro maintains four surface water reservoirs: Lake McCrary and Lake Bunch (1073 Small Lakes Trail), Lake Lucas (3158 Old Lexington Road), and Lake Reese (4850 Jackson Creek Road). Surface water is transferred from these reservoirs via electric pumps to the W.L. Brown, Jr. Water Plant (1462 Winslow Avenue). Using standard treatment processes, the facility can produce up to 12 million gallons daily, with an average production of 4.78 MGD during 2017.

Public Participation
For those interested in learning more about water treatment processes or participating in decisions, the Asheboro City Council meets at 7:00 p.m. on Thursday following the first Monday each month at City Hall, 146 N. Church Street. All meetings are open to the public.

Source Water Assessment
The North Carolina Department of Environment and Natural Resources (DENR) conducted assessments of all water sources across the state through their Source Water Assessment Program (SWAP). These evaluations determine each source's susceptibility to Potential Contaminant Sources (PCSs). Assessment results are available in SWAP reports that include maps, background information, and susceptibility ratings (Higher, Moderate or Lower) based on contaminant ratings and inherent vulnerability factors of the water sources.

Frequently Asked Questions

1. How often are water bills sent out?
   Bills are distributed bimonthly (every two months) on the 15th of January, March, May, July, September, and November. The City bills customers in arrears, so your current bill reflects service from previous months.
2. When is my bill due?
   All bills must be paid within 20 days of the billing date. Any unpaid balance after the due date will incur a late fee.
3. What if I'm having trouble paying my bill?
   Please contact the District Office at 650-589-1435 or use our online contact form to request payment extensions or referrals to local assistance programs.
4. What is the Sewer Service Charge?
   This fee covers treatment of water that goes down drains. The City of Daly City's North San Mateo County Sanitation District processes our wastewater. Current rates are $9.87 per unit with a yearly minimum of 12 units or $118.44. As of July 1, 2008, these charges appear on county property tax bills.
5. How is my Sewer Service Charge calculated?
   For established customers, charges are based on January-February water usage (indoor use months). New customers are assessed standard rates until their own winter usage patterns are established. All rates are adjusted annually on July 1.
6. Why is my water bill higher than normal?
   Internal plumbing issues, especially toilet leaks, are the most common cause. To check for silent leaks, place food coloring in your toilet tank and wait 20 minutes. If color appears in the bowl, you have a leak. Most toilet repairs require simple tools and basic DIY skills. The District provides free dye strips and leak inspections upon request.
7. Can I get an adjustment for a leak I've fixed?
   Adjustment requests must follow District procedures. Complete a Water Billing Adjustment Form and submit it with repair receipts (if available). Sewer charge adjustment requests will be forwarded to the North San Mateo County Sanitation District board for review. All decisions will be communicated in writing.
8. What should I do about my water service while away?
   For extended absences, contact the District Office to get your approximate balance due or schedule a payment extension. Consider closing your main water shut-off valve, typically located where the water supply enters your home, near your washing machine connection, or by your water heater. Staff can assist with locating this valve if needed.
9. Why is my water cloudy?
   Cloudiness typically results from air bubbles in the water, especially after system maintenance work. This temporary condition poses no health risk and should clear quickly.
10. Why is my water brown?
    Brown water often occurs after pipe maintenance when sediment gets stirred up. While unsightly, this sediment isn't harmful. Run several faucets until the water clears. If the problem persists, contact the District Office so technicians can flush nearby hydrants. If only your hot water is brown, your water heater may need flushing. Long-term discoloration might indicate issues with your home's internal plumbing.