City of Frisco Water Company

This report provides essential information about potential contaminants that may contact your water supply due to environmental conditions and human activities. While the presence of these substances doesn't always indicate a health risk, this analysis helps us implement effective source water protection strategies.

For detailed information about source water testing and Frisco's protection efforts, please contact the Public Works Department at 972-292-5800.

Special Notice for Vulnerable Populations:
Individuals with weakened immune systems may be more susceptible to certain microbial contaminants like Cryptosporidium. This includes infants, some elderly people, those undergoing chemotherapy, organ transplant recipients, individuals on steroid treatments, and people with HIV/AIDS or other immune disorders. We recommend consulting your healthcare provider about your tap water consumption. Additional guidelines about reducing Cryptosporidium infection risk are available from the EPA Safe Drinking Water Hotline at (800) 426-4791.

Disinfection Information:
The North Texas Municipal Water District (NTMWD) uses Chloramines for disinfection to reduce disinfection byproducts while maintaining protection from waterborne illnesses. Chloramines can affect dialysis patients, potentially causing hemolytic anemia if not properly removed from dialysis water. Medical facilities should ensure proper filtration systems are in place. Additionally, chloraminated water can harm fish - aquarium owners should verify their filters are appropriate for treated water.

Water Quality:
Our municipal water comes from rivers, lakes, streams, ponds, reservoirs, springs, and wells. As water travels over land or underground, it dissolves naturally-occurring minerals and can pick up substances from animal presence or human activity. The NTMWD conducts daily tests on both raw water from Lavon Lake and the treated water delivered to Frisco residents.

Source Water Assessment:
A Source Water Susceptibility Assessment for Frisco's water sources is being updated by the Texas Commission on Environmental Quality (TCEQ). Additional details are available through Drinking Water Watch at dww2.tceq.texas.gov/DWW/.

Secondary Components:
Components like calcium, sodium, and iron can affect taste, color, and odor but aren't necessarily health concerns. The NTMWD uses ozone for primary disinfection at their Wylie Water Treatment Plants, which helps reduce taste and odor issues common during hot summer months.

1. Where does City of Frisco water come from?
   City of Frisco supplies purchased surface water to Frisco, Texas.
2. Does City of Frisco test its tap water?
   Yes. Like every public water system, City of Frisco must test its water under the federal Safe Drinking Water Act and publish an annual water quality report (Consumer Confidence Report). Ask the utility for the latest report or look for it on its website.
3. How do I contact City of Frisco?
   Call 972-292-5000 or visit 6101 Frisco Square Blvd, Frisco, Texas, TX 75034, or use the contact options on the utility’s website.
4. Does City of Frisco water contain lead?
   Water usually leaves the treatment plant without lead. Lead can enter tap water from older service lines, solder and brass fixtures inside homes, especially when water sits in the pipes. Run the tap before drinking if water has been sitting, and ask the utility about lead testing and service line records.
5. Is City of Frisco water hard?
   Hardness depends on the source and changes over time. The annual water quality report lists hardness, or you can test it at home. If it is above about 7 grains per gallon, a water softener sized to your measured hardness will stop scale and spotting.